Elite Positions, LLC

Attached is our complete correspondence with [redacted] regarding his complaint about his serviceContrary to what he has stated, services were indeed rendered, as seen in the progress report we sent on Aug This shows clicks, calls and views to his ads while he was online with usAs per the Terms Of Service included in the files uploaded here, which he signed, he has agreed that if he'd like to cancel, he needs to contact us in writing business days before his bill date, on the 9th of each month periodHe saw the charge and emailed us on the 10th, as the email screenshot showsWe had a phone conversation, also referenced in this email conversation, before sending him the progress report and stating that if he'd like to take advantage of the free cities offered in the call, that he could notify us what cities he was interested in and let us know via emailWe set his account to auto cancel so that he would no longer be charged, but since this is a pre-paid service, no refund will be issuedWe attempted to work this all out with [redacted] to no avail, but as you can see with the attachments, he has signed an agreement that refutes a refundThank you for looking into this, and have a great day**Attachments redacted by Revdex.com staff**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

*** *** says she has been trying to cancel services for months in the terms of service she signed during the sign up of our services it blatantly state that you must cancel with in business days of the recurring date via email to terminate services we don't accept certified mail to cancel
services or phones to cancel we are willing to work with our agents but have never received a single phone call from *** until today *** has also been with us for months and this is the only correspondence we have had from her after numerous time of trying to show her her ad's and help with her campaign. As you can see we provided services the screen shots are attached and *** terms of service

Complaint: ***
I am rejecting this response because: Elite Positions promised me an additional zip code after the initial three months. I did not receive the promised package (total of zip codes) prior to being charged the additional $400.00. I was only offered additional zip codes when I called looking for a refund. It is clear that Elite Positions business model is set up to benefit Elite Positions. Their service was of no value and their customer service even less. Again, more of nothing is nothing
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have reviewed Kevin M***'s response to my complaintIt is filled with lies and half truthsThe only time I hung up on somebody was him because he had become verbally abusive to meI don't take kindly to bullying in any formElite Positions did not offer a secured form of online payment and refused all of my suggested forms of alternative paymentKevin M*** NEVER suggested a prepaid card.As far as Revdex.com is concerned, if I had read the complaint dated 11/29/16, I most likely would not have done business with this companyAnd if I had read it after my experience with Kevin M***, I would have requested to speak with Nick Wohlmut, the President of Elite PositionsHis response to that complaint was much more conciliatory and offered a refund to the client who had only received services for monthI had received services for months and despite not receiving any Real Estate inquiries and not being able to find my ads online either, I did not ask for a refundAll I asked was to cancel my contract since my month agreement was upKevin M***'s bullying began when he said I had to have given notice in writing via email days before the expiration of my month agreementIt was then that I agreed to the $compromise just to be done with this company.The collections agent has said that Elite Positions is willing to accept $under the condition that I remove my negative review on the Revdex.com websiteI must admit, I'm having a hard time with the idea of withholding the truthI would have paid the $on 12/29/and this complaint would never have been filedHowever, their decision to turn this over to collections and Kevin's response to this complaint has made me rethink my positionIf they want this complaint withheld, they need to waive any additional charges to me in consideration of my aggravation and inconvenienceIf they're not willing to make this compromise, I want all prospective customers to be aware of my experienceI've only filed one other complaint about a business in the last yearsSincerely,
*** ***

We’d like to first clarify that the exposure received is under searches for cities, as opposed to zip codes, and he is qualified to contact us and request a third city at the first renewal of his campaignAside from rejecting the two extra cities we offered ***, he has signed our terms, which explain how easy it is to cancel the service in case he needs toEvery single agent we work with is recommended to contact us monthly for progress reports, which show the traffic we have sent to his siteHe never requested one in the whole three-month periodIn addition, we recommend to all our clients at the end of the initial call to set notifications for charges on this auto payment system in a calendar, in order to stay on top of bill datesOur goal is to promote healthy campaigns and happy customers, and we are always willing to work with anyone in situations like this to resolve the issue, but *** has not shown any signs of wanting to do thisWe have provided all the necessary data to show that services were in fact rendered, and have extended offers to add exposure to his account to ensure a more noticeable increase in business, but so far he has rejected every attemptHe is still welcome to contact us for the extra exposure since he pre-paid for the service

Client was only charged 1/10/17 & 2/10/17. Client signed up 1/10/17 on a month do month basis, signed terms of service stating that to cancel, all she has to do is email us at least 2 business days before the bill date (10th). In addition, it states that we do not provide refunds. She received...

an email confirming cancellation per her request one business day prior to bill date. We provided services rendered, which included proof of this in the form of the attached progress report. Client's claims that she was told she'd receive a refund are false, and we are always willing to go above and beyond to assist our clients, and keep our terms simple. What is curious is the timing... Her account was cancelled 8 months ago, and she is just now going the route of a bad Revdex.com review instead of contacting us. Highlighted in red at the bottom of our terms you will find 3 instances of us stating that we do not give refunds.

Attached is our complete correspondence with [redacted] regarding his complaint about his service. Contrary to what he has stated, services were indeed rendered, as seen in the progress report we sent on Aug 10. This shows clicks, calls and views to his ads while he was online with us. As per...

the Terms Of Service included in the files uploaded here, which he signed, he has agreed that if he'd like to cancel, he needs to contact us in writing 2 business days before his bill date, on the 9th of each 3 month period. He saw the charge and emailed us on the 10th, as the email screenshot shows. We had a phone conversation, also referenced in this email conversation, before sending him the progress report and stating that if he'd like to take advantage of the 2 free cities offered in the call, that he could notify us what cities he was interested in and let us know via email. We set his account to auto cancel so that he would no longer be charged, but since this is a pre-paid service, no refund will be issued. We attempted to work this all out with [redacted] to no avail, but as you can see with the attachments, he has signed an agreement that refutes a refund. Thank you for looking into this, and have a great day. **Attachments redacted by Revdex.com staff**

Dear Revdex.com,Thank you for giving Elite Positions the opportunity to respond to these false accusations. ID #[redacted]Elite Positions is a marketing company who sells advertising for Google, Bing and Yahoo for small to medium size businesses. The client was a client for one month....

During that time the client had ads on Google, Bing and Yahoo thus completely rendering service (proof of services rendered included). On 10/24/16 Elite Positions E-mailed the client screenshots of his ad, then called the client and gave him his "Up and Running,” phone call. It was at that time he was shown his ads, explained what to expect out of a successful marketing campaign, the best timeline for success for Real Estate marketing (3-6 months) and answered any additional questions the client had. Elite Positions suggested to The client that his best option was to request a progress report (for free of course, recommended about every 4-6 weeks) so he can see exactly what Elite Positions was doing for him as well as help him track any leads he might be getting from the service. The client agreed and was advised that he was free to call or E-mail if he had any additional questions.It was just 3 weeks later when the client called Elite Positions to cancel his marketing campaign, He said that he hadn't gotten any Real Estate inquiries and was also unable to find his ads online. Elite Positions advised the client that his ads were indeed showing and online, (also went over the stats he had received thus far i.e. progress report), and then offered to help the client find his ads. The client said he didn't want any help finding his ads since he stated he was going to cancel anyway since he had yet to receive an inquiry in the 3 weeks he had been online. Elite Positions reminded the client of the initial conversation (stating 3-6 months for best chance of success) and pointed out that the average homebuyer searches for over 3 months before buying a home. The client became extremely unprofessional and condescending and began to mock what the customer service rep. was saying to him. Elite Positions attempted to tell the client his account was canceled and would be E-mailed confirmation of his account being terminated (allowing both parties to move on), but The client began screaming profanities and demanding that his account be canceled. Elite Positions (attempted) to continue to tell the client his account was canceled, but the client wouldn't stop yelling (literally). When the client was finally done (or winded) Elite Positions advised him that his account was canceled and he would receive an E-mail stating so. Elite Positions customer service rep. stated to the client that everyone has bad days, and that Elite Positions still hoped to work with him in the future. The client hung up and received his remaining (allotted) time online. Elite Positions strives on Customer Service, and would never insult, disparage or tell a client to shut up even if the client was screaming and yelling at the representative (such as in this case). The client paid for a month of advertising on Google, Bing and Yahoo and The client received a month of advertising on Google, Bing and Yahoo. Elite Positions has attached proof of services rendered, screenshots of his ads and Customer Service notes from The client's account proving that not only is this story completely inaccurate, misguided and false, but at this point it is best for The client and Elite Positions to go their separate ways. Once again, Elite Positions strives on Customer service and even after rendering services to the client, still attempted to contact the client on 11/17/16 to offer amends and a refund. The client hung up. The offer still stands and Elite Positions hopes for some sort of rectification.Thank you for your consideration,Sincerely, Nick W[redacted]

Dear Revdex.com,Here are more details on the Revdex.com rebuttal (Case number [redacted]). Elite Positions is a marketing company and on 03/16/17 The Client purchased Google ad space from Elite Positions (on a month to month basis), that day The Client was sent his initial receipt and reviewed...

and signed the Terms of Service. On 3/21/17 The Client had ads on Google (which is reflected in his screenshots included in this report). 3/20/17 - 3/24/17 Elite Positions Customer Service Department attempted to contact The Client for his up and running phone call and show him his ads. The first part of the week the phone just endlessly rang, and the second half of the week the calls lead to a voicemail that wasn’t setup. The Client was once again emailed and directed to his ads online and given Elite Positions contact information and urged to contact Elite Positions by phone or email if he had any questions. Then Elite Positions received a perplexing chargeback from The Client’s Bank contesting his charge. This is after multiple contact attempts and emails with The Client to help answer any questions, address any concerns as well as showing his ads letting his know services had and are being rendered. On 3/10/17 in an attempt alleviate and avoid any confusion Elite Positions forwarded The Client’s original screenshots to show him that services were being rendered. Elite Positions was under the assumption that since The Client doesn’t have a voicemail setup, maybe he was confused and needed to be shown his ads. On 3/11/17 in an attempt to resolve the chargeback, Elite Positions Customer Service Department contacted The Client to help him with his account and show him his ads. Elite Positions was finally able to get The Client on the phone and attempted to show him his ads and confirm if he received the email sent the day prior. The Client said that he did receive the email but he “didn’t care” because he didn’t get any leads and that’s why he charged back. Elite Positions pointed out to The Client that he could easily of contacted Elite Positions and they would be happy to assist him (even if it meant canceling his account). Elite Positions continued to try to assist The Client and see if he wanted to see his ads (in addition that he had received 2 phone calls in the first month of being online), but The Client quickly became combative and began screaming obscenities toward the rep. and about Elite Positions (which will not be repeated here). The Client ended up hanging up multiple times while screaming and using foul-mouthed obscenities peppered in throughout the conversation. The quality assurance department has listened to the call on multiple occasions and the rep. never said “I don’t care what you said” The Client said “I keep hanging up on you” and the rep. responded by saying “I don’t care, we’re getting this resolved” (The Client might not of heard that since he was yelling). Elite Positions went above and beyond in attempts to help someone who was acting unprofessional, verbally abusive and downright obscene. Elite Positions could have just contested the charge with The Bank without contacting the client, but Elite Positions attempted to resolve the issue by phone and then by email (even after the phone calls).Elite Positions strives to do their best to make sure every client gets their questions answered and understands their account (even a canceled account). We wanted to address each of The Client’s concerns “1. Did not provide the service originally promised.”Proof of services rendered were included in The Client’s progress report which showed that 274 people saw his ad in the time he was online, and he received 2 phone calls in the first month (these stats are direct from Google and were shared with the client in his email termination confirmation).  “2. Charged my credit card AFTER I cancelled the service.“Client never contacted Elite Positions. When The Client was asked to produce an email showing he canceled he was unable to. “3. Treated me very rudely.” Quality assurance has listened to the call on multiple times, and has concluded it’s mainly The Client yelling obscenities while the rep. attempts to get more than 3 words into each sentence before going quiet. “4. Sent me an e-mail yesterday, 5/11/17, welcoming me as a new customer!” Once again, this was the email that was originally sent to the client that was just forwarded to him. It was an attempt to convey to him that services were being rendered (since we were unable to leave a voicemail). “The charge these people put on my card in April put me over the credit limit, which caused me problems and charges with my credit card company. This is something The Client needs to take up with his Bank. The way Elite Positions merchant is setup (by choice) is that we cannot process a charge that results in an overdraft/over the limit. In conclusion The Client never contacted Elite Positions to address any concerns or to cancel. The Client’s claims continue to warp and change. He first told his Bank that “services weren’t rendered” when he was shown proof of services rendered, he then told the rep. (who called him) it was because he didn’t get any leads. He also claimed that he sent an email to cancel before his bill date. Elite Positions checked their entire Gmail database and saw no emails from The Client. He was asked to forward Elite Positions the email he sent before his bill date and we would gladly assist, but then he said he submitted it thru the website. Elite Positions also saves all messages thru the website as well, and there is no correspondents from him at any point. The entire story has been unscrupulous and perplexing. The intentions become a bit clearer under the desired settlement which states “In addition to a refund of all charges ($194 x 2), I am asked for additional monies ($500) to cover the problems and charges to my credit card and the time and aggravation they caused me.” Client is attempting to procure 2 months of free service, a refund and $500 in addition. This makes his intentions undoubtedly transparent. The Client has paid for 2 months of service and has received 2 months of service (including 2 phone calls in his first month, which was shown in his progress report, stats are directly from Google). Proof of services rendered (advertisements being online) which is proved by the enclosed screenshots, progress report, as well as the Signed terms by The Client, his initial receipt (which clearly shows bill dates), all CRM notes from Elite Positions attempting to make contact with The Client are included in this report. The complaint should clearly be reversed and it is now time for Elite Positions and The Client to go their separate ways. Thank you for your consideration, Elite Positions

Complaint: [redacted]
I am rejecting this response because: I don't need to go back and forth with this.  Zip codes / cities the principal is the same: I paid money to get exposure and I was very unhappy with the service.  I was promised an additional city with my renewal and did not receive anything before my card was charged.  I am sure I never would have heard from Elite Solutions regarding the extra city promised me had I not called them to request a refund.  It is a shame that their business model revolves around extracting money from their clients rather than providing the customer service that would ensure customer loyalty.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I did email before I needed to cancel and that's when I was told I would receive a refund.  I didn't dream this up!  I'm not one to complain, but when a company tells you that if you're not happy you can cancel and won't be charged anymore, you don't expect to get charged again. After a phone conversation I was told that I would receive a refund, but never did.  As for the length of time for me to go to the Revdex.com...I started a new career this year and tried calling Elite numerous times and not once did the phone get picked up, so the paperwork ended up in the bottom of a pile, but after organizing, I realized I never did receive the refund and went to the Revdex.com.  I saw this company had other complaints and felt I would share my story as well.
Sincerely,
[redacted]

“I have reviewed Kevin M[redacted]'s response to my
complaint. It is filled with lies and half truths.” There are multiple emails submitted as proof backing up all
statements. “I don't
take kindly to bullying in any form”. Elite positions attempted work with
the client over a span of 3 days in an attempt to collect a debt and even
attempted to negotiate a settlement for $200 less than the owed amount. The
entire time she continued to attempt to exonerate herself from paying her owed
balance (and even threatened a Revdex.com complaint if the debt wasn’t forgiven). Like
she said. She hung up (“only once”). “Elite Positions did not offer a
secured form of online payment and refused all of my suggested forms of
alternative payment. Kevin NEVER suggested a prepaid card”. Client was told multiple times thru phone calls and
emails (over 3 days) the acceptable forms of payment (none of which were an
issue when she signed up).  “As far
as Revdex.com is concerned, if I had read the complaint dated 11/29/16, I most likely
would not have done business with this company. And if I had read it after my
experience with Kevin M[redacted], I would have requested to speak with Nick
W[redacted], the President of Elite Positions”.Referring to the only other
complaint that Elite Positions has on Revdex.com has nothing to do with this
situation. The scenarios aren’t related and the issue being referenced was
already resolved (it’s only being referenced in attempt to prove her position
and exonerate settling the debt). Talking to every person in the company
including the president wouldn’t change a company’s acceptable forms of payment
(typically the president would be who makes the businesses policies anyhow). “The collections agent has said
that Elite Positions is willing to accept $300 under the condition that I
remove my negative review on the Revdex.com website. I must admit, I'm having a hard
time with the idea of withholding the truth. I would have paid the $300 on
12/29/16”Elite Positions made this the
terms of the settlement because this situation has no reason or merit for involvement
of the Revdex.com. The situation is between a debt and a company who rendered services
and attempted earnestly to settle that debt for less than the amount that was
owed (now the debt and collection agency). A deadline was set and passed
therefore the client was submitted to collections. The “truth” is that Elite
Positions accepts Visa, MasterCard, American Express and Discover. If the
client “would have paid $300 on 12/29/16” then she wouldn’t have been submitted
to collections. “I am willing to do this provided they waive any
charges against me in consideration of my aggravation and inconvenience”. Just as in the initial phone
call when she threatened to file a report with the Revdex.com if we didn’t forgive the
debt. There is not an “aggravation and inconvenience” fee when a company has
not only rendered services to you, but also attempted to settle a debt for a
smaller amount (after 3 days of attempts). Elite Positions attempted to negotiate
a settlement for 3 days to no avail. She was given a deadline and told she
would be submitted to collections after the deadline. The debt wasn’t settled
and the deadline passed, so she was submitted to collections. Obviously if she
is willing to settle for $300 (per her own negotiations with the collection
agency) she realizes she owes the money, and the core complaint is that she
couldn’t pay with “suggested forms of alternate payment”. All consumers have to adhere to every businesses forms of acceptable
payment. You can’t go to a swap meet or a concert and then file a Revdex.com complaint
because the vendors only take cash any more than you can complain about a
company having acceptable forms of payment when settling a debt (after
rendering services).  Elite Positions has made a clear valiant effort in
attempting to resolve this issue thru Elite Positions (before going to
collections with emails and phone records serving as proof), but also attempts
to resolve thru the collection agency as well as the Revdex.com. Rather then the Revdex.com
continue to be a subsidiary for a debt related complaint (or holding owed money
as collateral for removing a Revdex.com review), Elite Positions is hopeful that she
reaches a negotiated settlement with the collection company, and moves on, as
that is what is best for both parties.Sincerely,Elite Positions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have reviewed Kevin M[redacted]'s response to my complaint. It is filled with lies and half truths. The only time I hung up on somebody was him because he had become verbally abusive to me. I don't take kindly to bullying in any form.Elite Positions did not offer a secured form of online payment and refused all of my suggested forms of alternative payment. Kevin M[redacted] NEVER suggested a prepaid card.As far as Revdex.com is concerned, if I had read the complaint dated 11/29/16, I most likely would not have done business with this company. And if I had read it after my experience with Kevin M[redacted], I would have requested to speak with Nick W[redacted], the President of Elite Positions. His response to that complaint was much more conciliatory and offered a refund to the client who had only received services for 1 month. I had received services for 3 months and despite not receiving any Real Estate inquiries and not being able to find my ads online either, I did not ask for a refund. All I asked was to cancel my contract since my 3 month agreement was up. Kevin M[redacted]'s bullying began when he said I had to have given notice in writing via email 2 days before the expiration of my 3 month agreement. It was then that I agreed to the $300 compromise just to be done with this company.The collections agent has said that Elite Positions is willing to accept $300 under the condition that I remove my negative review on the Revdex.com website. I must admit, I'm having a hard time with the idea of withholding the truth. I would have paid the $300 on 12/29/16 and this complaint would never have been filed. However, their decision to turn this over to collections and Kevin's response to this complaint has made me rethink my position. Per the Revdex.com, they cannot remove complaints once they have been filed. At my request, they can close the complaint as resolved and not publish the details. I am willing to do this provided they waive any charges against me in consideration of my aggravation and inconvenience. If they're not willing to make this compromise, I want all prospective customers to be aware of my experience. I've only filed one other complaint about a business in the last 30 years. That should speak volumes.

Complaint: [redacted]
I am rejecting this response because:Just look at their own text.  They're claiming they tried to contact me in the middle of March to avoid a chargeback.  There was not even a chargeback issue in the middle of March.  Right off the bat they have to be lying.They claim they tried to contact me.  Can they prove they sent e-mails with screen shots?  I don't have any e-mails with these screen shots.  If they tried calling me without success shouldn't they send an e-mail?  It's called customer service (as if they'd know).  When I told them I don't care it was because the guy was trying to save the account when I was just asking to have it cancelled.  Of course I don't care about their screen shots.  I still don't care what their screen shots show; if I'm not getting any calls then their marketing campaign is not working for me and I need to cancel the account, not hear what a great job they're doing.I absolutely did contact them on multiple occasions to have this account cancelled prior to the April charge.  I have witnesses to this and can get written statements if needed.Al
Sincerely,
[redacted]

[redacted] was a client who owed money. It’s as simple as that. She was contacted on 12/27 by Elite Positions in an attempt to settle her account, but then spent three days 12/27-12/29 not only answering questions in-depth, proving proof of services rendered (that she owed money) and averted...

numerous upon numerous attempts to extricate herself from owing the money (including her hanging up on reps multiple times). On the conversation on 12/29 after Elite Positions had proved to [redacted] beyond a shadow of a doubt that she owed $500. Elite Positions told [redacted] that we would still be happy to work with her and lower her bill from $500 to $300. [redacted] then suggested that the debt be forgiven in exchange for not writing the Revdex.com. Elite Positions once again proved that [redacted] owed $500 for services rendered and had nothing to do with negative business practices, but simply a debt that she owed. [redacted] finally agreed to settle her debt, but when it came time to pay she stated that her credit card was compromised by a carwash she had gone to and for that reason she didn’t want to pay with her credit card. Elite Positions empathized with her situation, but also pointed out that the acceptable forms of payment were visa, MasterCard, American Express and Discover. Elite Positions pointed out to [redacted] that she knew who we were, had been doing business with us for the previous three months and now understood that she owed Elite Positions money. [redacted] was assured that her account would be charged only the negotiated amount of $300 to settle her account and a receipt would be sent clarifying the same in writing. Betsey [redacted] continued to attempt to say that she would only pay via check, wire transfer, Pay Pal or certified bank check (if security was an issue I’m not sure you would want to give anyone your bank account number). Elite Positions once again pointed out multiple times the acceptable forms of payment. Elite Positions then suggested a prepaid card, which would be an acceptable form of payment that she could feel more confident about controlling. [redacted] said she would “think about it”. It was then pointed out to [redacted] that if her account wasn’t settled after three days of attempted negotiations, Elite positions would be forced to submit her account to collections. [redacted] was told to contact Elite Positions by the end of the day if she wanted to settle her account. [redacted] then emailed Elite Positions saying she would only pay via check, wire transfer, Pay Pal or certified bank check. Elite Positions responded 2 different times to tell [redacted] (once again) the acceptable forms of payment. As [redacted] states herself, Elite Positions sent numerous emails attempting to not only clarify and re-clarify that she owed money, but the acceptable forms of payment as well (after spending 3 days proving that she owed money), to no avail. [redacted] was aware that she needed to contact Elite Positions by the end of the day or her account would be submitted to collections. In conclusion, you wouldn’t go into McDonalds and expect them to take a money order, just as you wouldn’t expect to buy a BMW using bit coins. Vendors have their acceptable forms of payment that must be adhered to. I also don’t know of very money companies who would spend 3 days attempting to prove they were owed money and still negotiate the debt down and attempt to resolve things in a professional manner (after being hung up on multiple times). Elite Positions went above and beyond and made many valiant efforts to settle her account. Still as of today in the effort and spirit of attempting to resolve the situation, the offer still stands with the terms unchanged. $300 to settle the account using the appropriate form of payment (including prepaid visa cards), or [redacted] is invited to check and see if check, wire transfer, Pay Pal or certified bank check acceptable form of payment for the collection agency. All CRM notes from Elite Positions as well as emails to [redacted] attempting to resolve and clarify are included in this report (the last email subject is literally “Progress Report/Attempt to resolve).   Elite Positions is still happy to resolve the situation using the proper form of payment or directly thru the collection agency.  Any additional information requested will happily be provided.  Thank you for your consideration, Kevin M[redacted] Client Services Director