Elite Renovation Systems, LLC

Elite Renovation Systems LLC ( MSI bought by Elite Renovation Systems) Ruined our cedar sided house So we took them to binding arbitration they had agreed to, their preferred method to resolve disputesThey lost, and now have not paid We had done the right thing, we paid them, less minimum damages deducted to end months of getting no whereSo we do the right thing and now have to take them to court ( in the laws eyes wrongs don't make a right,) You must pay them, then take them to court Run as far as you can from this companyThey ruined our cedar siding and said they would make it right, months later with multiple damages, the job was still not finished or cleaned up.it was to be to daysThis was supposed to semi transparent natural cedar stain, to see the beauty of the cedarIt ended up solid body like paint ! They used the wrong caulk, so the house had to be redone, since silicone bath caulk can not be stainedThe house was ruined at that pointThen they used a chemical stripper for the first finish and caulk removal that killed the gardens and parts of the lawnChemical stripper from redoing the entire house has stained window frames, door frames and still runs from the siding when it rainsRetaining rock wall knocked down, plantings killedNew AC unit that was just installed had chemical and wood sludge, from power wash that shut it down, in it and on it, since it was not coveredStain drips on garage door, windows, new front steps, drive way, rock walls, down spouts, light fixtures, nothing was covered ! These are just some of the issues The President [redacted] and VP [redacted] ***, Since have been offered to see the property, not a replyAt the hearing, the VP said he was never to the property and says they did nothing wrong, but never visited or saw it first handBut he did receive the plus photos and emails as soon as the project started going wrong, pointing out the damage So we took them to binding arbitration Elite Renovations Systems LLC preferred way to handle any disputes ( in writing in their own litrature piece)All evidence was presented, and they lost According to the arbitrator "Yet simply awarding the consumer a refund of any monies he paid fails to take into consideration the full Panoply of damage that business caused during the time it worked on consumers property" Also, "Business failed to preform the work it promised in its proposal" also it states" consumer should not have to pay for a project that failed twice"It also go's on to say "almost a year after the proposal took effect, consumer is in a worse position, then when the project got underway: siding on his house is irregular , having been replaced in only limited sections, the solid body stain appears in photographs to have been unevenly absorbed by the cedar siding, causing excessive product to pool and leave drip marks, especially after rain, caulked seams and dark spots on the siding are noticeable in photographs, excess stain marks on the surface of customers window frames, trim and patio surfaces, light fixtures and landscape features, and stain is peeling off the deck in sheets"The decision go's on to award future repair and full refund of what was paid, plus collateral damageAnd Elite Renovation system's LLC, after the hearing, and getting the arbitration they wanted, has not paidRun from this company and MSI, who they boughtThey will ruin your house tooLook up MSI, many many complaint's like thisThis is who elite renovation systems llc bought, to do paintingRun as fast and far as you can power point from hearing availableAlso decision from Revdex.com availible

Initial Business Response /* (1000, 5, 2014/12/23) */
We did the work in accordance to our contract with the home owner and the condo associationAll of the work has been inspected multiple times by the association and has been approvedThis issue should be turned over to the association for
resolutionWe are not interested in doing any further work on the project and since we did not cash his check for the additional work we are not coming back for anythingWe have wrapped up the project many months ago and still have an outstanding balance with the association even though their inspectors have approved the workWe have gone above and beyond for all of the unit owners and have considered the project complete
Initial Consumer Rebuttal /* (3000, 12, 2015/01/22) */
1/21/
Case #XXXXXXXX
Don *** vsElite Renovation Systems, LLC
Both the Raintree Condo Assn & I have contacted Elite regarding my $payment for a steel door to be installed the summer of Elite installed a wood door instead & gave me a credit on the invoice, but never refunded the $difference I had paid $1,for balcony work & the steel doorI have the invoice indicating the $credit, if you need a copy
Their response to the Revdex.com was that balcony work was completed, but that was not relevant to the door issuePlease re-open this complaint & contact Elite again
Final Business Response /* (4000, 18, 2015/02/06) */
After this new evidence and explanation we are treating this as a new complaint since the first complaint was not explained wellWe have discussed the issue with our carpentry department and have determined we did not replace the siding and will refund the money for the siding and the doorA check in the amount of $will be mailed to the customer during this month as checks are issued from our accounting department
We are now considering this issue closed
Final Consumer Response /* (2001, 32, 2015/03/09) */

Elite Renovation Systems LLC ( MSI bought by Elite Renovation Systems) Ruined our cedar sided house.


So we took them to binding arbitration they had agreed to, their preferred method to resolve disputes. They lost, and now have not paid.


We had done the right thing, we paid them, less minimum damages deducted to end 3 months of getting no where. So we do the right thing and now have to take them to court. ( in the laws eyes 2 wrongs don't make a right,) You must pay them, then take them to court.


Run as far as you can from this company. They ruined our cedar siding and said they would make it right, 3 months later with multiple damages, the job was still not finished or cleaned up.it was to be 4 to 5 days. This was supposed to semi transparent natural cedar stain, to see the beauty of the cedar. It ended up solid body like paint ! They used the wrong caulk, so the house had to be redone, since silicone bath caulk can not be stained. The house was ruined at that point. Then they used a chemical stripper for the first finish and caulk removal that killed the gardens and parts of the lawn. Chemical stripper from redoing the entire house has stained window frames, door frames and still runs from the siding when it rains. Retaining rock wall knocked down, plantings killed. New AC unit that was just installed had chemical and wood sludge, from power wash that shut it down, in it and on it, since it was not covered. Stain drips on garage door, windows, new front steps, drive way, rock walls, down spouts, light fixtures, nothing was covered ! These are just some of the issues. The President [redacted] and VP [redacted], Since have been offered to see the property, not a reply. At the hearing, the VP said he was never to the property and says they did nothing wrong, but never visited or saw it first hand. But he did receive the 100 plus photos and emails as soon as the project started going wrong, pointing out the damage.


So we took them to binding arbitration Elite Renovations Systems LLC preferred way to handle any disputes ( in writing in their own litrature piece). All evidence was presented, and they lost.


According to the arbitrator "Yet simply awarding the consumer a refund of any monies he paid fails to take into consideration the full Panoply of damage that business caused during the time it worked on consumers property" . Also, "Business failed to preform the work it promised in its proposal" also it states" consumer should not have to pay for a project that failed twice". It also go's on to say "almost a year after the proposal took effect, consumer is in a worse position, then when the project got underway: siding on his house is irregular , having been replaced in only limited sections, the solid body stain appears in photographs to have been unevenly absorbed by the cedar siding, causing excessive product to pool and leave drip marks, especially after rain, caulked seams and dark spots on the siding are noticeable in photographs, excess stain marks on the surface of customers window frames, trim and patio surfaces, light fixtures and landscape features, and stain is peeling off the deck in sheets". The decision go's on to award future repair and full refund of what was paid, plus collateral damage. And Elite Renovation system's LLC, after the hearing, and getting the arbitration they wanted, has not paid. Run from this company and MSI, who they bought. They will ruin your house too. Look up MSI, many many complaint's like this. This is who elite renovation systems llc bought, to do painting. Run as fast and far as you can.


power point from hearing available. Also decision from Revdex.com availible

Initial Business Response /* (1000, 5, 2014/12/23) */
We did the work in accordance to our contract with the home owner and the condo association. All of the work has been inspected multiple times by the association and has been approved. This issue should be turned over to the...

association for resolution. We are not interested in doing any further work on the project and since we did not cash his check for the additional work we are not coming back for anything. We have wrapped up the project many months ago and still have an outstanding balance with the association even though their inspectors have approved the work. We have gone above and beyond for all of the unit owners and have considered the project complete.
Initial Consumer Rebuttal /* (3000, 12, 2015/01/22) */
1/21/15
Case #XXXXXXXX
Don [redacted] vs. Elite Renovation Systems, LLC.
Both the Raintree Condo Assn & I have contacted Elite regarding my $295 payment for a steel door to be installed the summer of 2014. Elite installed a wood door instead & gave me a credit on the invoice, but never refunded the $295 difference I had paid $1,307 for balcony work & the steel door. I have the invoice indicating the $295 credit, if you need a copy.
Their response to the Revdex.com was that balcony work was completed, but that was not relevant to the door issue. Please re-open this complaint & contact Elite again.
Final Business Response /* (4000, 18, 2015/02/06) */
After this new evidence and explanation we are treating this as a new complaint since the first complaint was not explained well. We have discussed the issue with our carpentry department and have determined we did not replace the siding and will refund the money for the siding and the door. A check in the amount of $635.50 will be mailed to the customer during this month as checks are issued from our accounting department.
We are now considering this issue closed.
Final Consumer Response /* (2001, 32, 2015/03/09) */