Elite Satellite Services, Inc.

Initial Business Response /* (1000, 5, 2016/06/16) */
Star Satellite Services scheduled a meetuing with the customer *** ***, we assured the customer we are a legitimate bussines and he was deffinetly scammedWe have honored the price the customer was promissedMr*** is
completely satisfied with the service and has no other issues

Directv offers a year price guarantee, our sales representatives inform all customers about this promotion, how ever in order for customers to qualify for the promotion they need to bundle DIRECTV service with an AT&T service such as Internet, Home Phone, or Cell Phone ServiceWhen Mr***
signed up for services he was informed about the yr price gurantee, the customer how ever declined the option to bundle his service there for he was informed his price would changed after the first year. Elite Satellite Services

I am rejecting this response because: I have not hired an attorney yetI'm willing to resolve this if Mr*** would just put it in writingI had to speak to *** not by choice but because he called meI was trying to speak to *** *** but it seems she was always out, never available, or was there but just leftThose were the usual answers I would getIt seems to me that Elite Satellite Services really does not want to make an offer on here to resolve the issue because It would be a written one and then they would be obligated to fulfill itThat's the reason I do not want to do it by phoneI'm willing to take the offer Mr*** told me on the phone he would pay the Directv billIf he does not want to pay it in full then I will take his first offer of $every month till the contract is up (years)If any other response is given at this time that he does not want to follow through with his offer then this will be my last response

I am rejecting this response because:
I do have a bundled account. It is okay. I have contacted direct tv directly and have worked out what was originally promised. Will never do business with this direct tv representative again.

We contacted the customer [redacted] and issued a credit to her CC for the amount of $250. The customer will also be provided with a vonage home phone. Mrs. [redacted] has been provided with internet through Brighthouse with a faster speed to accomodate her needs. The customer is satisfied with the...

agreement we came upon and no longer has any issues.

Initial Business Response /* (1000, 8, 2016/04/14) */
To whom this may concern,
Elite Satellite Services does NOT offer any Satellite services, We do apologize but there seems to be a bit of misscominication. Our company is exclusively an alarm company.
Sinerely,
Elite Satellite.

The customer [redacted] was informed the satellite he requested was back ordered there for it would take a while for us to order it since the ware house was out of stock, Mr. [redacted] agreed to wait for the ware house to restock. On Friday 1/13/17 we received the order and the customer was...

contacted how ever we got no answer. Customer was then contacted Early Tuesday(1/17/17) Morning to inform him the shipment came in and to compensate for the inconvenience we would provide the customer the satellite at no cost to him, Mr. [redacted] how ever declined the offer and stated he has already changed providers.

When the customer signed up for DIRECTV services she signed an agreement stating she needed to contact our office 24 hours prior to the installation date if she wanted to cancel the appointment, the customer failed to contact our office prior to the installation date and cancelled when our...

technician was at the door, our office is open 7 days a week between the hours of 9am-5pm, we had no missed calls or voice mails from Mrs. [redacted]. The charge for $23.95 will be refunded to the customer how ever the $175 will not since she did sign the authorization.

Hello,We contacted the customer [redacted] in regards to this matter and have explained to him it does take a one to two billing cycles for the AT&T services to be installed, we assured the customer his order was prossesed properly and he will be receiving the rates he was promised.The customer is...

over all satisfied with the resolution and has agreed to keep the service.Thank You,Elite Satellite Services.

Due to DIRECTV policy we cannot pay any termination fees for customers. [redacted] was not the sales representative for this customer, due to the fact that the customer did not was to speak to the sales representative and wanted to speak to some one above  [redacted] contacted the customer. At this time since the customer contacted her attorney we have been advised by our legal advisor we can only speak to her attorney from this point on.

Our bussiness is open 7 days a week from 10 am to 5pm. The customer did not inform our bussiness of cancellation 24 ours prior to the install date, how ever out of courtesy to the customer the $175 was not charged or billed.
Thank you,
Star Satellite Services