Elite Seamless Gutters, Inc.

That is not trueI have no phone calls from the customerEverything being stated by customer is untrueWe would do what is needed to satisfy customer but if we have no contactCustomer should have called office so we could take care of the matter

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

My work crew has been to this property at least times Every time they show up to install the windows the customer says that it can not be done that day and needs to reschedule This statement is and I would never do business that way I would like to resolve this matter
but can not get the matter taken care of if the homeowner is not willing to resolve the problem I have lost time and money repeatedly showing up to the homeowners home to install the windows and then not being allowed to install the windows

She stated the leak was worse after we repaired the leak. When I went to her home to do the estimate I noticed that the person who originally installed the roof had not properly flashed several places on the roof.  I fixed the area where she stated water was coming in.  Being that there...

are several areas of the roof that need repaired when I repaired the area that was leaking it caused the water to now find a different way in the home.  The only way to fix this problem would for her to replace all the wall flashing on the roof that was not put in properly and repair the valley with new shingles.  I fixed the area that was leaking and I am not responsible for other areas on the roof that are now leaking.  I fixed the area that she stated was leaking and that area is not where the water is coming from.  The water has found another way into the home.  I have done all work and completed the job that I was paid to do.  There is no issues with the leak I fixed.  The leaks are caused by other work she needs to have done to her home that we had no involvement in.  I have went out of my way to help this customer in every way possible.

Final Consumer Response /* (2000, 5, 2015/07/14) */
My claim has been resolved as of 7-9-15
Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing in response to an e-mail I received on April 26th containing the response from the business (Elite Seamless Gutters) that I was dealing with for the repair of a leak in my laundry room. I submitted a complaint on April 4th and received a phone call from the owner ([redacted]) the following morning. We agreed to meet at my house so he could look at the leak coming from my ceiling. We met on Wednesday April 6th and he told me he was going to call in some of his roofers that he works with to look at the issue and that this would be corrected within the next week.The next afternoon we met at the office and I received copies of the contract and paperwork originally requested. The roofers arrived Friday AM (April 15th) and worked on the roof that day. They came by for a final check and to cap it off on Monday (April 18th).  As of this time the issue has been resolved as there have been no further leaks, all paperwork has been received as requested, and the bill to the business has been paid in full. [redacted]@comcast.net#[redacted]
Sincerely,
[redacted]