Elite Security USA

Ms [redacted] , Good afternoon My name is [redacted] and I am the Quality Assurance Manager for Elite It has come to my attention that you are seeking a reimbursement for the cost of your hat that was lost during the concert on October at the Sleep Train Amphitheater In order for me to process this claim I need to have a copy of the receipt for the lost / replacement item Please provide the copy of the receipt to me so that I may process your claim Please let me know if there are any questions or concerns Thank you for your time and patience while resolving this matter Have a great day! ***

Good afternoon,
sans-serif;"> I have made attempts to contact the guest via available contact information to hear their concerns and gain complete clarity of the nature and specifics of their situation. To date of sending this I have yet to receive any reply or response to these attempts.
Elite is most assuredly committed to providing quality services that are within the perimeters of the law for any and all events we work. I look forward to hearing from this guest to be able to, as best possible, address their concerns and bring a mutually agreeable resolution to this situation.
Thank you for your time and effort

Good afternoon,
We received email communication regarding this matter in our offices in January following the Life in Color event On or about January our Miami Manager reached out via telephone in an attempt to
address the concerns and resolve this matter A voicemail was left as there was no response to our attempts for contact at that time No return contact was ever received Upon receiving the notice of complaint today, our Miami Manager, again, reached out in regards to this matter via the telephone contact information listed in this complaint (same number used for contact back in January) in another attempt to address the concerns and resolve this matter We, again, were only able to leave a voicemail message as no response to our attempt for contact was received Further attempts for contact will be made via the email address listed in the complaint
We take all complaints seriously and would like to hear back from this guest to hear their concerns and as best possible bring this matter to resolution Thank you for your time and consideration to this information

Good afternoon, We received email communication regarding this matter in our offices in January 2016 following the Life in Color event.  On or about 22 January 2016 our Miami Manager reached out via telephone in an attempt to address the concerns and resolve this matter.  A voicemail was...

left as there was no response to our attempts for contact at that time.   No return contact was ever received.  Upon receiving the notice of complaint today, our Miami Manager, again, reached out in regards to this matter via the telephone contact information listed in this complaint (same number used for contact back in January) in another attempt to address the concerns and resolve this matter.  We, again, were only able to leave a voicemail message as no response to our attempt for contact was received.  Further attempts for contact will be made via the email address listed in the complaint.   We take all complaints seriously and would like to hear back from this guest to hear their concerns and as best possible bring this matter to resolution.  Thank you for your time and consideration to this information.

Ms. [redacted],               Good afternoon.  My name is [redacted] and I am the Quality Assurance Manager for Elite.  It has come to my attention that you are seeking a reimbursement for the cost of your hat that was...

lost during the concert on 16 October 2015 at the Sleep Train Amphitheater.                In order for me to process this claim I need to have a copy of the receipt for the lost / replacement item.  Please provide the copy of the receipt to me so that I may process your claim.  Please let me know if there are any questions or concerns.  Thank you for your time and patience while resolving this matter.  Have a great day!                [redacted]

Ms. [redacted],
12.8px;">               Good afternoon.  My name is [redacted] and I am the Quality Assurance Manager for Elite.  It has come to my attention that you are seeking a reimbursement for the cost of your hat that was lost during the concert on 16 October 2015 at the Sleep Train Amphitheater. 
               In order for me to process this claim I need to have a copy of the receipt for the lost / replacement item.  Please provide the copy of the receipt to me so that I may process your claim.  Please let me know if there are any questions or concerns.  Thank you for your time and patience while resolving this matter.  Have a great day!
 
               [redacted]

Review: Son went to Life [redacted] on 1/16/2016. We live 3 hours north of Miami. The event entrances were controlled by Elite Services staff. On his way in they confiscated his backpack (which contained a [redacted] camera + accessories, a couple of charging cables, and a portable phone boosting charger, and almost my truck keys). They told him he could pick it up on his way out. On his way out, those same people told him they threw all his stuff away. When he complained and wanted to go back inside to speak with someone who might be able to help, they threatened to call police on him. If he had left my truck keys in the back pack he would've been stuck in Miami. Why would they tell him he could get it on his way out then throw it away. If they had told him in advance he surely would not have left it with them. I've contacted Elite Services through their website and even tracked down the Miami Manager, both within 1-2 days of the event, but nobody has bothered to even reply. The [redacted] was brand new, as were the accessories, charging cables are not cheap, power booster had only been used once, and backpack was even a relatively expensive Jansport. Your team threw away at least $300 worth of my son's personal property.Desired Settlement: I would like to hear an explanation for why their people did this (I absolutely think it is an outright lie that they "threw them away") and I want all of the items replaced.

Business

Response:

Good afternoon, We received email communication regarding this matter in our offices in January 2016 following the Life in Color event. On or about 22 January 2016 our Miami Manager reached out via telephone in an attempt to address the concerns and resolve this matter. A voicemail was left as there was no response to our attempts for contact at that time. No return contact was ever received. Upon receiving the notice of complaint today, our Miami Manager, again, reached out in regards to this matter via the telephone contact information listed in this complaint (same number used for contact back in January) in another attempt to address the concerns and resolve this matter. We, again, were only able to leave a voicemail message as no response to our attempt for contact was received. Further attempts for contact will be made via the email address listed in the complaint.

Review: Attended a concert where Elite was working. I took a break from sitting during an opening act, by standing in the lobby. That is where the fun began. Two elite security guards approached me and said someone complained about me "wobbling". Humm. Should they have double checked to make sure I was the right person? Yes, they did not. I may have been shaking my leg due to sciatica, but they did not asked. Must say I was totally caught off guard. They left me alone and I leaned up against a post to continue killing time. 45 seconds later, here they came again, this time they politely said, "sir, you are either going to have to return to your set or we are going to ask you to leave". Well, here I go, back to my seat to endure the pain. Elite should have a breathalyzer and/or ask for agility test if there is any suspicion. These goobers are not "drug/substance recognition experts" or DREs. (I had just split an alcoholic drink with my wife, was completely sober.) This is unmistakenably an act of INCOMPETENCE; someone would have to be a fool to draw the conclusions they did! What if someone has diabetes? What about Parkensens? What about Multiple Sclerosis? Elite is on track to whisk some of you out of a concert without verification. Good luck with them.Desired Settlement: Refund the $160. I paid to attend the concert with my wife.

Business

Response:

Good afternoon, I have made attempts to contact the guest via available contact information to hear their concerns and gain complete clarity of the nature and specifics of their situation. To date of sending this I have yet to receive any reply or response to these attempts. Elite is most assuredly committed to providing quality services that are within the perimeters of the law for any and all events we work. I look forward to hearing from this guest to be able to, as best possible, address their concerns and bring a mutually agreeable resolution to this situation. Thank you for your time and effort.

Review: I spent $180 on a ticket into the pit for [redacted] at Sleep Train Amphitheatre on Friday, October 16th, 2015. In other words, no assigned seats surrounding the stage with jealous girls trying to claim their territory. I literally had the worst night ever. I was there with 15 other friends for my co-workers 50th birthday. I had just gotten a brand new hat to wear to the concert. Some crazy chick got escorted out by security for pushing people & causing a scene. She then grabbed my hat & launched it into the crowd. I never got it back despite complaining to numerous people from the "elite group" AKA Security. They made zero effort to help me. I even told one of the guys from Elite that I saw a girl wearing my same hat. He stood there & said, "why don't you go ask her where she got it?" Really? After all the drama that I just explained to him, that's the response. How about you come with me & we confront her together? I'm not getting beat up, I've already paid $180 to get pushed around by random people. I'll never go back to this concert venue again. The whole vibe of the concert was ruined because of psycho people & no protection from Elite.Desired Settlement: The LEAST Elite can do is reimburse me for my hat. I have the invoice & the tags are still on top of my dresser. I'm sure whoever got my hat in the crowd thought that the venue was giving it away, it was BRAND NEW!

Business

Response:

Ms. [redacted], Good afternoon. My name is [redacted] and I am the Quality Assurance Manager for Elite. It has come to my attention that you are seeking a reimbursement for the cost of your hat that was lost during the concert on 16 October 2015 at the Sleep Train Amphitheater. In order for me to process this claim I need to have a copy of the receipt for the lost / replacement item. Please provide the copy of the receipt to me so that I may process your claim. Please let me know if there are any questions or concerns. Thank you for your time and patience while resolving this matter. Have a great day! [redacted]