Elite Security

This customer ordered a custom roll up doorHe did not like the doorHe came to my office and requested a refundI offered him a refund payable by check, he demanded cashI made two appointments to meet him at his homeHe did not show up for the appointmentsI will return is payment via company check after the roll up door has been removed.I can send me crew to remove the door on August * or on August [redacted] between the hours of 10am and 2pm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is in reference to my complain against City Gates Store Manufacturing Co Inc ID#[redacted] In order to resolve this dispute City Gate promised to remove an improperly installed shutter gate at 231-ave, Springfield Gardens New York and refund my monies of $1,*50.00(one thousand eight hundred and fifty dollars)The agreed removal date was set for on August *, I called City Gates a week before to confirm the removal date and their answer was affirmativeOn August *, after waiting for more than one hour I called City Gates to inquire of their technicians whereabouts City Gates responded an hour later stating that they will not remove the shutter gate because I filed a small claim case against themI informed them that the claim will become void and null once the shutter gate is removed This Queens county small case hearing is not until 2017, that is more than enough time to settle this case amicablyIn view of this demand I wish to reopen my case This is a rejection to their response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
I will sign a release on the condition that the City Gates sends it via certified mail, or we meet at the police precinct to sign it (college point)I am concern that if I show up at City Gates I might be bodily harmed or the owner will claim a deleterious act on my part

This customer ordered a custom roll up door. He did not like the door. He came to my office and requested a refund. I offered him a refund payable by check, he demanded cash. I made two appointments to meet him at his home. He did not show up for the appointments. I will return is payment via...

company check after the roll up door has been removed.I can send me crew to remove the door on August * or on August * between the hours of 10am and 2pm.

I received an order from this customer for two roll up doors.I priced the doors for solid and for grille.The customer informed me that they were afraid that someone would break their glass so they opted for solid in place of grille.On Monday I received a call from this customer they wanted to know...

why solid was installed.  I informed the customer that the salesman Max was out for a few days but when he returned I would have him meet the customer to discuss this matter face to face.  Max returned to work this afternoon. Please set up a meeting with the customer for Monday 9-** between the hours of 10am and noon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is in reference to my complain against City Gates Store Manufacturing Co Inc ID#3[redacted] In order to resolve this dispute City Gate promised to remove an improperly installed shutter gate at 231-32 126 ave, Springfield Gardens New York and refund my monies of $1,*50.00(one thousand eight hundred and fifty dollars). The agreed removal date was set for  on August *, 2016 . I called City Gates a week before  to confirm the removal date and their answer was affirmative. On August  *, after waiting for more than one hour I called City Gates to inquire of their technicians whereabouts.  City Gates responded an hour later stating that they will not remove the shutter gate because I filed a small claim case against them. I informed them that the claim will become  void and null once the shutter gate is removed.  This Queens county small case hearing is not until 2017, that is more than enough time to settle this case amicably. In view of this demand  I wish to reopen my case  This is a rejection to their response.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this customer is not correct and must have a lot of time on his hands.that being said I will remove the door and issue a refund in the form of a check.the customer must fill out a release before I set up the removal and issue the refund...