Elite Service Automotive

Elite previously diagnosed my vehicle with an issue, did not fix the problem, but demanded I pay a diagnostic fee.I made an appointment with Elite on Monday July 14, 2014 for Tuesday the 15th and they requested I bring my vehicle early Tuesday morning to fix a sensor that was causing me to lose gas mileage. I was going to use my warranty plan as I always do when fixing my car. I was told by [redacted] that they had already gotten the work approved through my warranty company so I drop the vehicle off.I hadn't heard any news so around 12:30 I called, a man name[redacted] tells me they already have my car in the shop and it is being fixed but says he'll call back in 20mins with any other updates and because he knows I am using warranty I should go ahead and get other things done, which I found strange since I regularly service my car at the dealer and it had been diagnosed 6-8wks earlier with the one sensor issue by Elite.[redacted] calls and says my warranty has expired and they found that the fuel pump needed to be replaced and my total due for the work would be over $590.I explain to[redacted] that I did not have the $590 to pay for the work because I expected to use my warranty ($200 deductible) which I was told had already been approved prior to dropping the vehicle off. I drove to Elite to pick up my vehicle and[redacted] and[redacted] demand I pay 108.54 in cash for a diagnostic fee; no work had been done on my vehicle that day and Elite had previously diagnosed the vehicle with the sensor problem. I pleaded my case on how it was unfair for me to pay a diagnostic fee when they had previously diagnosed my vehicle and when I opted out of paying the $590 for the fuel pump because apparently my warranty had expireed,[redacted] added up a sheet of more work my vehicle needed that totaled to be $1,286.05.[redacted] and[redacted] both tried to scare me into getting the work done that day or soon and firmly stated my car wouldn't make it much longer with its current fuel pump.I didn't trust their judgement because how could their previous diagnosis not be the problem anymore but now a more costly job such as the fuel pump is now the problem. And if they were to actually put a new fuel pump in how would I have known the difference if their was no real problem before? I refused the fuel pump installation and asked to take my car home but, I did not authorize any diagnostic exam or pressure tests that they claimed they had done but because I wanted my vehicle out of their hands I paid the $108.54 with cash as they requested. I took m vehicle to the be diagnosed at[redacted]e by the same handheld device the Elite uses, my cars fuel pump is at 100% and the sensor issue is still the only problem. Elite tried to take advantage of me and my loyalty as a regular customer. They lied to me about already having my warranty approved and once my vehicle was their they added up a repair order of over 6 times the amount of my deductible for me to pay. Desired SettlementI would like to be refunded the diagnostic fee of 108.54 because I did not give them permission to fix or test any other parts of my vehicle.Business Response Elite Service did have[redacted] car in the shop for service July 15, 2014. She called and made an appointment on the July 14, 2014 to drop it off before business hours on the morning of the 15th. [redacted] had previously called in and gave symptoms of her care we told her what we had seen in past that could be causing the issue. At that time we did caller extended warranty to see if that repair would be covered. We were told that it would cover that repair. That was in January of this year. On the 15th when [redacted] drop her car off we started the process or repairing her car which was to run a diagnostic check to start the claim with the warranty company only to find out that the warranty had expired due to the customer being over warranty mileage. We also informed the customer of other issue that we found during the diagnostic. The customer began to use distasteful language. she was aware from previous visit that there is a check out fee if the car isn't repaired at that time, but would be applied toward repairs for that issue in the next 30 day. [redacted] was also informed again of the diagnostic charge and tole on the phone how much was owned before pking her vehicle up. customer is very disrespectful and Elite Service will no longer be able to service customer vehicle.Sincerely,[redacted]

My car has been worked on multiple times and it has not been fixed. I have spent a lot of money, car is still there it appears they cannot fix it.The beginning of March 2015 I called Elite Service Automotive Group and talked with [redacted] the owner of the company. I told [redacted] I had been experiencing problems out of my 2005 Toyota Prius. I told him I had it at one shop and they couldn't fix it, I explained to him the symptoms of the car and he assured me he could fix it. I told him I was hesitant about bringing it to him due to the nature of the issue and he told me he had the highest credentials dealing with Toyota's and assured me he could fix it. I had my doubts so I asked him if he was unable to fix it would he charge me? He said NO. On March 12th 2015 I dropped the car off at Elite Service Automotive. Weeks later he told me he figured out the problem and it was related to the transmission. He said we needed to change it out. This seemed strange to me since the issue the car was having was related to the ac system. When you would turn the AC system on you would get warning lights related to the hybrid battery system and the car would not start as well. He said it had a transmission code and assured me this would fix the problem. I reluctantly ordered a transmission for $250 and had it delivered to him to install. Weeks went by and he installed the transmission and was still having problems. My car sat over there almost 4 MONTHS while he was trying to figure out the problem. In July he called me and told me he had fixed the car and it was ready to be picked up. ON 7/7/15 I went to pick the car up and he charged me $1,082.57. He had quoted me at $750. I didn't say anything. I paid it and left. Within a couple hundred miles the same warning light came on and the car was doing the same thing it did initially. Not starting, and showing the indicator light for the hybrid battery system. I spent $65 to tow it back to him. The middle of July he called and told me had fixed the problem. It was in the hybrid battery system. He charged me $458. Within another couple hundred miles the failed again. SAME PROBLEM. I took it back to him and the car has been sitting there since. He told me it still has a transmission code and it is still experiencing the same problems. During the whole process I have called [redacted] countless times. The lady and the guy [redacted] who answer the phone always tell me they will have him call me back. He never does. That's really bad customer service. The only way I can ever get a hold of him is if he happens to answer the phone or if I go by there. Its November 5th almost 10 months since I took my car there. Still no car and I have spent almost $2000. I have not gotten one call from [redacted] for an update. I feel like that is least you could do when you have had someones car this long. Stay in touch with him with regular updates. The only way I get updates is if I initiate it. Very frustrating! This car doesn't seem like a priority to them. I am requesting [redacted] either give me my car back FIXED or reimburse me the $1082.57 for the first repair ASAP. I expect [redacted] to keep his word with me. In the very begining he told me if "he couldn't fix it he wouldn't charge me."Sincerely,[redacted] of [redacted]Desired SettlementI am requesting [redacted] either give me my car back FIXED or reimburse me the $1082.57 for the first repair ASAP. I expect [redacted] to keep his word with me. In the very begining he told me if "he couldn't fix it he wouldn't charge me."Business Response Customer had car in several time for same problem. Diagnosed vehicle within proper amount of time. Customer opt to provide own part. Informed customer that there is no warranty on customer supplied parts. We agreed upon one price before we knew the condition of the transmission. Waited on customer to get part when part arrived due to condition it was in repairs were did to the used transmission before it could be installed. Which change the price of installation. Vehicle drove fine for two weeks. Check engine light came on ran diagnose showed it needed new hybrid battery. This was the second time battery was replaced. Customer stated he had previously replaced battery at another shop. Car drove fine for a week. Check engine light came back on. Unable to find cause of problem. Advised customer to take car and have it diagnosed at a dealership and if problem was caused by installation of transmission than, I would refund labor for installation or if it due to the part provided I don't feel that a refund is due to the customer.

I have two experience with elite both over price quotes. this time charge 100$ for diagnostic, was not informed and quote 80$ to even put car on rack.I have had two experience with Elite. First encounter in the summer, had an a/c compressor installed. First quote was 1300$, kept for for three days, then stated it would be an additional 300$. Drop car off yesterday @ 800, didnt here back from then in more than 24hrs, finally contacted me, after I call them. Stated have not look at car, then car 1hr later and stated I need an EGR temp sensor, charge me 100$, and stated would charge an additional 80$, to check my alignment. These chargs were never discussed when I drop vehicle off. Desired SettlementIt should have been a diagnostic fee discuss before had on both charges, hidden charges. Asking for a refund, or diagnostic fee should cover both diagnostic.Business Response Customer left vehicle outside of shop on 12/28/2015 before the opening of business. Service writer call customer to see what the complaint was, at that time customer was informed of check out fee. Customer state that he had two issues, one a check engine light and car was out of alignment due to his son running over something. Ran diagnosed for check engine light and found that customer needed to replace EGR Temperature sensor and clean EGR passage. Performed visual inspection on vehicle for alignment issue was unable to find any bent or broken components. Informed the customer that a full alignment could be performed at the cost of the service. Customer declined. Customer question the check out fee informed him that tech sent two hours running diagnose and visual inspection being that the vehicle was put on the rack lift in the air for the inspection. Customer wasn't charge any extra time, just the time for standard check out. Tried to compromise with customer by offering to do the alignment at a reduce rate of $35.00 normally the cost is $74.95 customer declined. As a footnote spent over an hour going over in detail with customer what we found wrong with car.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The service was written up by [redacted] he never mentioned an upfront service charge. I informed the technician of the two issues, an aligment and check engine light. The priority was the alignment and he was aware of this.After 24hrs pass I called Elite service and they still had no diagnoses. Two hours later I call back and this is when he gave me the diagnoses about EGR temperature. I was expecting a diagnoses on alignment. I expressed this you [redacted] and stated that I was never informed of a service charge and my main issue was the alignment. This when he stated it would be an additional $75 dollars. He also stated the he would speak to the tech and see what he could work out. He stated he would call me the next day because the tech was gone for the day. The next day he never call, so the following day I called and he stated that he would check the alignment for half price. The bottom line, I was never informed of a service charge.