Elite Signature DJs

A check for $was mailed days after we received her cancellation form (check number ***) Unfortunately the customer failed to notify us that she did not receive the check until after she posted this complaint/issue We have since put a stop payment on the check and she was refunded via [redacted] today in the amount requested Below email confirming she received the payment Please let us know if you have additional questions.Thank you, [redacted] ***###-###-#### -------- Forwarded Message -------- [redacted] Subject: Re: Address Needed Date: Tue, Mar 13:49:- From: To: Elite Signature DJs < [redacted] > I did receive itI do not believe I am able to cancel the complaint until you reply to themIf they need further information from me I will be sure to have it cancelled On Tue, Mar 31, at 1:PM, Elite Signature DJs < [redacted] > wrote: Please let me know that you received the payment We received an email from the Revdex.com this afternoon Can you please cancel your complaint with them since the matter is resolved now Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To Whom It May Concern:To start, we are a DJ wedding and private party company.  We do not go into club or bars therefore we do not advertise clubbing DJs.  We are not professional mixing DJs and do not have a license to mix songs.  We can blend one song into the next so there is not...

a sharp ending and dead time in between the next song.  They asked my DJ to mix songs and because he had some club experience he said that he would.  [redacted] told him that he wanted two minutes of a song than mixed into another.  It took my DJ numerous phone conversations and 5 weeks worth of planning to mix the songs the customers wanted.  He arrived five hours before the event to setup and had all the music preloaded and ready to go.  After the event had started [redacted] approached our DJ and told him that two minutes of one song was too long and now he only wanted one minute than switch to another song.  Since the songs were premixed this was virtually impossible for the DJ with his equipment to mix songs on the fly.  This is something a professional club DJ can do but we are a mobile DJ that specializes in wedding and private parties.  I am attaching a copy of the song list our DJ played with notes showing the times they were played.  I will have a written statement from my DJ I will attach when received.  Addressing the customer service comment on myself, I never said that I was not into customer service, I said that I was not in the customer service department I was the owner.  No one from my company ever spoke to [redacted]'s wife prior to or before the Revdex.com complaint was issued.  I did direct the customers to the Revdex.com for their complaint because that is what my Revdex.com representative told me is a tool that I can use.  He told me that if I were to receive a complaint to direct them to the Revdex.com because that is why you are there.  I never saw it as being argumentative, and telling the customer my rating on the Revdex.com is also a tool to use when talking to customers.  I guess not sure how to respond to this part of the complaint.After all the research and talking it over with the other owners we have decided that no refund will be issued.  We feel that we did more than what our contract stated, I believe that the customer expected a clubbing DJ but hired a wedding DJ.

A check for $191 was mailed 7 days after we received her cancellation form (check number [redacted]).  Unfortunately the customer failed to notify us that she did not receive  the check until after she posted this complaint/issue.  We have since put a stop payment on the check and she was...

refunded via [redacted] today in the amount requested.  Below email confirming she received the payment.  Please let us know if you have additional questions.Thank you,[redacted]###-###-####


-------- Forwarded Message --------
[redacted]


Subject:

Re: Address Needed


Date:
Tue, 31 Mar 2015 13:49:17 -0400


From:  


To:
Elite Signature DJs <[redacted]>





I did receive it. I do not believe I am able to
cancel the complaint until you reply to them. If they need
further information from me I will be sure to have it cancelled.

On Tue, Mar 31, 2015 at 1:14 PM, Elite
Signature DJs <[redacted]>
wrote:


Please let me know that you received the payment.  We
received an email from the Revdex.com this afternoon.  Can you
please cancel your complaint with them since the matter
is resolved now.

Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---11/3/15I did not want a club dj and after speaking with others I thought it was very clear that we simply wanted someone with energy that was happy to be at work. We submitted our songs and only a few were played. Yesterday I was told no settlement would be made unless the complaint was removed from the Revdex.com site. Service were not provided according to conversations had nor with the dj who said he could do what was asked. May God bless your soul if it were your day you would want everything perfect. Your pure evil and confrontational.11/5/15 - SEE ATTACHED DOCUMENTATIONGood morning I have attached all documents requested I didn't even realize how much we paid to elite I was only requesting 630.00 and when I look at my statement we paid 810.00 I reviewed the contract and they never signed or sent me anything with both our signatures everything I received was from someone name Nancy.  We would like to request a full refund based in accordance with the contract I have reached out to the videographer to see how long it will take to get a copy of the video and I do have witnesses that will tell you the songs on our list were not played. My wife is on our bank account and again I travel that is the only reason she has been helping me with this issue. She moved to Chicago from Maryland and her family flew in to celebrate with us we made the best of it but when she sat down and then looked at me and said tell him to leave. He again arrived early because he didn't have a car if we had asked for him early elite would have charged us additional. I appreciate everything that you have done for us but this is draining my wife so if they respond no again we will allow God to handle this.Thank you[redacted]

I have said all that I need to say.  I have supplied all the attachments that go with this complaint.  The refund of $75 will be processed when this issue has been completed.  We did not over charge this customer the attached signed contract proves that.  The customer told us that she may or may not have the DJ setup twice and that is in her data file.  She was well aware that if she did not use the extra setup she would be issued a refund.  We have emails asking the customer for her address to send the $75 refund so don't understand her complaint that we never contacted her about the refund.  Bottom line is the customer did not supply us with enough information prior to the day of the event and her submitted planning forms contradicted what she actually wanted.  If the customer would have taken the time to plan than we would have had everything that she wanted.  We do not have every song but if we are told which songs are needed prior to the event we will have the music.  If I felt that the customers complaint was caused by my company not doing the job that we promise with the information given I would have given a refund beyond the $75 but with all the research that I have made I have concluded that we did all that we were told to do based on the customer's submitted forms.  Beyond what the customer wanted but did not submit I cannot be held liable for my DJ not having songs that were not given to us and not knowing what needed to be done at the ceremony when nothing was given to us ahead  of time.  I have said all that is needed, I have exhausted everything that I know and everything that is in black and white.  I will only respond more if the customer can give me concrete evidence proving that she somehow gave us the songs she is complaining about or an email with the written timeline/guide line telling us how her ceremony was going to happen and without this there is nothing left to discuss.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.The allegations elite Dj is making against me is completely false. I never not once offered the DJ $400,after the DJ cursed and acted completely unprofessional at my event he made up false allegations. The recording that the DJ company viewed was well after my event started I have a photo attached that show the Dj video camera off at the beginning part of the reception and turned on after all the chaos was over. I also have a photo attached showing him in a t shirt not formal  wear of any clothing suitable for a wedding. I also attached a photo of him having his equipment set up on top of a [redacted] box.I n one  photo he had the mic there was two a wireless mic and the mic the Dj have which is also shown in h picture. The only announcement he made was him introducing his name and his neighbor which was totally inappropriate and unprofessional. In response to Elite stating in the video that they illegally recorded at my private event, showing us dancing and having a good time, I advised Dave and Amanda we made the best of the situation. We paid thousands of dollars for our wedding so we were not going to not dance and try to try enjoy of special day. Elite has not reached out to any of my vendors all the information they are going off if from the DJ. I provided 4 vendors  contact information and none of them were contacted. I have a log stream of email from Dave in which he was completely unprofessional and attacked my character. I called Amanda she claimed she would call back and never did therefore I went this route I mad several attempts to handle the is directly but to unfortunately it became a blame  game.Regards,[redacted] 
Regards,
[redacted]

The customer kept the DJ the entire night.  The customer did not call me the night of the wedding saying that she had issues which because she was so upset with having a new DJ I gave her my direct personal cell phone number telling her that she could call me the night of if there were any issues.  The main reason for our decision was the customer failed to fill out our online forms which gives us the best possible outcome of all our events.  We tell all our customers the day of booking, four weeks before their event and again the last week if still not filled out that all three forms are essential and the customer decided to go against our policy and not fill out the Time Line.  We are standing by our decision.

I stand by my original statement.  I have responded to all the issues.  I contacted all the paid vendors and with their response I have made my decision.  Just a note, the wedding planner was not a paid vendor but a friend and this was her first wedding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I was originally signed in for 4 hours of DJ entertainment.  Then I was talked into this "better deal'.  Master of Ceremony's , lighting, and the portable microphone.  As with most brides I am trying to have the best wedding possible for what I can afford.  This was more then what I wanted to pay from my $550 quote, but what the heck.  My guest and my wedding will only happen once.  I realize that they are blaming me for not having any ceremony music, and taking no responsibility for their DJ coming to meet with me prior to the wedding as we had agreed.  Everything could have been avoided.  No one wanted to take responsibility, and yes I became furious after the wedding was over.  When it was over I as a professional and went to the company to explain what a nightmare this was.  I was met with a nasty attitude, not one bit of responsibility.  The customer service went right out the door when she knew she had her money.  I held my tongue the whole night and believe me everyone there noticed what happened.  We made the best of what we had because we were not about to let the money we spent on this wedding go to waste.  My master of ceremony sat in one spot with his microphone that didn't work, while his (asst/gf) that was not cleared with me ate 3 plates of food that cost $20 a plate, and for a bride who was doing my own announcements while my Mastery of Ceremony was sitting and his asst was on her 3rd plate of food. Nothing like doing someones job while they are eating your food. You can't get to eat or visit  because your doing the dj's job who has still not left the booth to help me make a plan.  Maybe if I had the chance to sit down and not have to do his job I wouldn't have cared how much she ate.  When you pay $795 for a DJ and Master of Ceremony should the bride be taking time away from her guests to yell and get them in the room announcing the garter and bouquet throw herself.  We missed all our toast and many other things clearly this Master of Ceremony should have been leading the crowd too.  It was a beautiful wedding because we all played out this circus that was created without any guidance.  Even without his 'forms" which their own web man said could have timed out and erased all of our information.  A professional would have known how to get up and make this happen, he did not know he sat there, with no advice or even idea on how to get the problem under control.  When I contacted the company the day after our wedding they told me that the singer did not hold the microphone right and that is why it continued to cut in and out. She has been a professional singer for over 30 years so we know that is not the issue. The DJ told us that he did not set up the dance floor lights because it was still light outside when he got there, we did not know it was our responsibility to inform them that the sun goes down every 24 hours or so. When I contacted the company the lady I spoke with advised me that we got what we paid for and would not be refunding any money to us. We went to the wedding sites and reviewed their company. We also complained to your company. After we posted our review the company contacted us again with a distasteful email threatening us for our poor reviews. They told us that they have attorneys looking into our complaints and if there is anything that is not 100% correct that they will summon us to OH to court to sue us. Fortunately we have nothing to worry about since we told the truth. They advised us that they were going to reimburse us for the lights, mic, and extra hour that we were charged for and did not receive but they have not sent us a check or tried to contact us again. We advised them that we will file a case at the [redacted] County courthouse this week if we have not received our refund. The company advised us that our wedding songs were not played because we never submitted any songs. She said that she was looking at our account and no songs were on the list. We told her that we have an email of songs that are on the list that we sent to our family members and then they changed their argument to say that the songs might have "timed out" and lost the songs. They also told us that they contacted the venue and talked to the owner and said the owner gave them rave reviews and that we are just being difficult. So we contacted the venue to talk to the lady and she said that is absolutely not what she told them and was very upset that they lied about her business to us and called them back to advise them that they have been removed from her business suggestions in the future due to their poor performance and then lying to us about what she really said. They are a terrible business and the reviews I have read are almost identical to the issues we faced. Unfortunately I did not do my job and research their business well enough prior to hiring them. I saw they were a few hundred dollars cheaper than other companies. However, this is the time that you really do get what you pay for. I have read all the other complaints and I feel sorry for people who have been taken advantage of by such bad business practice.  They are literally the joke of the wedding.  how in the world they think they gave me anymore then the initial agreement of dj which I was quoted at $550 with no set up fee.  Anything outside of that is simple theft, breach of contract, and questionable business practices.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close,
Everything was explained when I spoke to Christy on Sunday Morning. My cell phone was dead at the wedding reception so I did not have her phone number available. What would have been done anyhow it was the day of the event and at night time I had no choice but to utilize the DJ we had available. All the information that was needed to make the night successful was provided. On my list I filled out online I specified all my songs and that I would have my cake cut prior to dinner. A few days before my event I spent almost an hour on the phone talking to the initial DJ and we went over everything step by step. As I explained in my email to the DJ company Dj the only list DJ Murph had available was one page and he did not even know how to read it. I had to take it from him and go over all the songs with him that he needed to play for the first dance, mother son dance and daughter and father dance. He did not have the play list that I spent hours creating. As I said before all my correspondence back and forth has been a blame game. In the previous email they stated the Dj had on a suit, I provided proof he did not. I can provide names of guest, my vendor or what ever else is needed to prove the DJ provided poor service and was very unprofessional. I did utilize the service that is why I never requested a full refund, however due to my night being almost ruined and having to pay more money out I think its fair to refund half.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I planned this wedding for a year, there was not any lack of planning.  It's obvious they do not care about what they did to our ceremony.  They only played for 4 hours, which is not a $75 refund regardless if everything went perfect.  Which it did not.

To Whom It May Concern: [redacted] is a customer who called us in the Wednesday before her event informing us that her ceremony location did not have electricity and that we needed to run over 100 foot cords across a street in order to plug in.  If we would have known this ahead of time we...

would have told her that her event would have taken two setup and a generator fee which was an additional $250. We told her that this would be an issue since we could not insure a consistent flow of electricity with cars crossing the extension cords.  We told her that we could secure a generator and it would be an additional $25 to cover the cost, and if she did not want to do the generator that we would refund her the ceremony fee and she would have to find an alternative.  She complained about the $25 charge and told us she would get back to us and we told her she had until Thursday to do so.  She did not call until the day before her event and unfortunately spoke with our sales department and she told them she would supply the cords and have them plugged in and setup at the event.  The sales department agreed which if she would have spoken with me we would have told her no, but since sales said yes we went with it (again it was her decision even though we advised it would not be a good plan).  When our DJ arrived one hour before the event there were no extension cords to be found.  He had a hard time finding the wedding planner and when he did she said she knew nothing about it and did not help him.  He then found the groomsmen and they did not help either so at that point which was after 3:30pm our DJ decided he better start setting up for the reception inside in hopes that the cords would be at the ceremony location afterwards.  Again the ceremony location was across the street through a parking lot so the two locations were not in close proximity.  Finally, the extension cords were plugged in and placed in the correct location at 4:05 which is five minutes after the event was supposed to begin, so the complaint that our DJ started late is completely the party's fault.  We did receive a call at 4:15 from the bride stating that Vince was not setup on time but she only said that he was there and not setup yet and that she would be calling on Monday, so we did not see a need to call her back and say "OK".  We knew Vince was there and us calling him would not make anything different.  We cannot play music and do sound checks without electricity. Any professional knows that a timeline is extremely important while doing a wedding.  The bride and the wedding planner thought other[redacted].  I spoke with the wedding planner the week before the event and she asked me to send the brides planning forms, which I did.  I told her that the timeline was incomplete and she told me she would take a look, but again nothing was done.  The wedding planner also told me that this was her first wedding which in the end really showed.   The DJ needs a few minutes before announcements to make sure the wedding party was in the correct order and that he could gather the guest attention.  There is nothing worse than a DJ starting the announcements and not everyone in their correct places or half the guest up getting drinks or talking.  All the timing complaints have to do with the lack of a timeline.  All wedding planner reading this will understand that a good wedding planner has just that a good timeline.  We provide an online form and the bride and planner should have filled it out completely and in details.  A complaint we had from the DJ was that the majority of the party were always outside and it was hard to do things like the garter toss and the bouquet without trying to round up the bride and groom.  We spoke with the photographer and she said that the crowd was constantly going outside for long periods of time and then coming back in.   We spoke with [redacted] on Monday and went through her complaint and asked her to send the email in writing, at that point we sent the complaint directly to our DJ and he sent us a response.  Then we contacted the wedding planner but found out she was not an unbiased vendor since she was a friend of the brides and did the event for free.  We than contacted the photographer and she collaborated with our DJ's response.  We than contacted the caterer and found out they only delivered the food but there was a person that was in charge of serving and we contacted him.  We found out that [redacted] was completely out of place and harassed our DJ the whole night.  He completely collaborated our DJs response and told us that he was also doing the serving for free because he was friends with the bridal party and that the event was put together on a shoe string budget and that our company was the first on their list in finding ways to get money back.  At that point I was convinced that our DJ did all that he could do in the situation that was presented to him.   When we contacted [redacted] to let her know that the only refund she was going to receive was for the hour that the event ended early I received a threatening call from her husband.  Within the first few sentences [redacted] already used harsh profanity trying to bully me into giving him money back which at that point I ended the conversation.  As for the untruth [redacted] is stating above I called and left her a message saying that I did not have any issue with her posting a review online, but had a big issue with her lying about how my business works.  She posted that I only hire subcontractors and that I do not do background checks and all a DJ has to do to get hired is fill out a piece of paper.  That review was a complete attempt at Slander so I asked her to take the Slanderous portions of her review out or I would get my attorney involved.  In America it is still against the law to post Slanderous remarks and [redacted] has no idea how I hire my DJs and therefore has no right to post about my hiring policies.  Again this just shows another attempt at trying to get whatever she can back. My company did all that we could and cannot control how the bride plans or does not plan her event.  We gave every opportunity to fill out our online forms and we do this because not every wedding is the same and cannot treat them as such.  Every paid vendor that we spoke with backed up our DJ and that is how we came to our conclusion that we did all that we could to make this event work.  No refund besides that $50-hour refund will be given. Attached are the Planning Forms and our DJ’s complaint response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I did fill out the forms and was told by the company after the fact there was a chance the system timed out and erased my forms.  My original quote was $550 which I ended up paying $795.  Part of that was for a Master of Ceremonies.  I am trying to figure out why a Master of Cermemonies never made any announcements.  I am also owed an extra hour which was not used.  I can't believe they blamed they usage of the microphone on the singer.  The acoustic cd was for the singer at the ceremony only.  I relayed that information to them.  Everything was supposed to be in orders and the dj told me on the phone because he said he had everything it wouldn't be a big deal to meet prior to the wedding.  He didn't ever come up to the bridal suite which he was asked to do.  This would have completely resolved the entire situation of the music not being on the forms.  I could have made a playlist on my phone for him.  This didn't happen because he wasn't prepared.  His assistant didn't do anything but eat 3 plates of food at our wedding.  They never moves from their seats other then for the purpose if the buffet.  He left at 11 and I have been charged til 12.  I am owed that as well.  This company is still not taking responsibility for ruining my ceremony.  The dj never even let me know he didn't have the music.  He just kept saying I don't have it.  Never offered up the forms or any idea on how to fix the situation.  They have had my address since the beginning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I spoke with Christy and was told that if my wife removed her complaint then we could resolve the issue I will not do this back and forth now it's a matter of he said she said and I followed the guidelines in our contract again we didn't even ask truthfully for a full refund and you would think they would just issue the refund and be done with this, yet here we are new week same games.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have answered all the concerns and stand by my decision.  The customer never provided a single picture or video to us.  The only video and pictures we received were from our DJ.  We offered an initial $100 refund and never heard back from the customer.  Again, we stand by our decision.

Bottom line is the customer did not supply us with a sufficient amount of information to perform her event the way she wanted it done.  Our DJ followed the information supplied to us and that is all that could have been done.  If the customer would have followed our procedure and filled out the Online Planning Forms and took time to speak with her DJ prior to her event date than all would have been different.  I have supplied you with many attachments showing the reason why I am not giving a refund over what is owed for second setup and time.  As a company that does between 600 and 800 events a year we know what we need to perform at our highest and when we do not have songs ahead of time or a sufficient planning form and timeline, then our hands are tied.  We understand that the customer was very busy but I wish she would have taken the time to go over her event and supply us with the songs that she wanted played because than we would have been on the same page and could have edited her remark about her supplying us with the Ceremony CD.  The customer assumed that she or her mother gave us the completed form which unfortunately did not happen.Best Regards