Elite Smile Dentistry Reviews (%countItem)
Elite Smile Dentistry Rating
Address: 1040 N Range Line Road #B, Carmel, Indiana, United States, 46032-1469
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Read the fine print on coupon. It’s a scam. EDIT: I was going to leave this alone and write it off to a poor business practice but the office decided to text me and reword the coupon. Their text: “The fine print on the coupon does not sate that you will get a cleaning on the same day. It states tat the cleaning is included in the absence of Periodontal disease” – Where?
The coupon I received in the mail stated for $59.99 I would receive a "Cleaning Exam, x-rays, and a consultation". After receiving the exam, I asked about the cleaning and the technician told me I would have to take it up with the front office. I asked about the coupon and the receptionist stated " There isn't a comma after "cleaning". We have issues with this all the time and I wish it were reworded"
The receptionist then tried to charge me for the “Kids Check up” for $29.99 which includes exam, x rays and a consultation. The bottom of the coupon for $19.99 includes “exam, x rays and consultation” – which is all I received, and I told her that is all I will pay for.
She got an attitude and said she wasn’t going to argue with me but would accept the $19.99. After paying I had to ask twice for a receipt. Attached are photos of our text as well as a screen shot of their online coupon which states $59.99 Cleaning, Exam & X-rays. Mind you this is the same office that said I had 5 cavities and gingivitis.
I went to a dentist 5 minutes down the road the next day and was told “You may develop one cavity if you do not keep this particular area clean. There is no sign of gingivitis, this seems like a cash grab to me.”
I would not recommend this business due to misleading advertising, unprofessional staff, and the fact they would rather argue over text than admit it’s a mistake on their end.
Dear ***,
We would like to thank you for providing the feedback that you did, and sincerely apologize for your experience that you had with us. We would like you to know this was unintentional and simply a miscommunication on our side, that because of your feedback we have been able to rectify with our team so we can avoid this type of situation in the future. What happened was we accidently scheduled the incorrect spot in our schedule, which led us to not being able to accommodate the cleaning the same day scheduled, simply because a provider was not available to do so. This actually had nothing to do with any verbiage used on the advertisement, and moving forward our entire team is clear on how to avoid this. We pride ourselves on great patient experiences every time, and want you to know we appreciate you taking the additional steps that you did, so that we can improve the overall patient experience for all patients. As discussed with you, your visit is going to be covered 100% by us and we will be in direct contact with you to ensure that our follow up is acceptable and executed in a timely manner.
Thanks,
The Team of Kristoff Family Dentistry