Elite Solutions, Incorporated

The customer called to ask for an extra remoteWe explained to her that someone would contact her back within hoursWithin the hours she filed a complaint with the Revdex.com. The reason why she didn't receive a second remote with her package was because this opener can come with
remotes and a keypad, but the customer did not want to pay original priceThe customer received the opener at a discounted rate so she received only remote, which was agreed between her and the technician before the service was startedWe have the invoice with the services that were going to be completed with the customers signature stating the she agrees to get the work doneCustomer did not want the keypad or months warranty or the 2nd remoteThe customer agreed to get the work done that was stated on the invoice and then only after the work was completed, later she called to complain that she didn't get the second remote, which she already agreed to not receive, thus paying a lower price for the package. The customer was aware of everything before the work was stated, and had a choice to get the work done or to not get the work doneIt was totally up to herShe asked the technician to proceed with the workIf the customer would like to pay for the rest of the package we will be happy to provide her with the second remote, and we will not charge a second service fee to come back out to her