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Elite Travel Reviews (4)

Initial Business Response / [redacted] (1000, 10, 2015/09/25) */ Thank you for your inquiry regarding [redacted] Our mission Statement remains: "Elite Travel Incis committed to providing the best travel value for our clientsWe promise our customers service filled with excellence and Integrity, our personal best and consistent qualityElite Travel Inc is people centric, service focused, and technology driven However there are times when the agency is not at fault for the actions of our guestsUnfortunately This is one of these such situations where a consumer makes an error and will not take the responsibility of their assumptionsWe have prided ourselves in excellent and quality work since We send thousands of people worldwide who experience the excellence of the Elite Travel Experience Ms [redacted] does not mention a few facts Ms [redacted] called in advising us she had done extensive research online and was familiar with schedules and pricing and policies of carriersShe requested a price based transaction, meaning she only wanted us to find a schedule which was "Cheaper" then what she had researched on her ownShe also states she is familiar with minor traveling policies, however, she did not relay any requests, advice, or pricing regarding suchShe only wanted us to issue a point to point transaction Ms [redacted] stated in numerous calls to our team she did not read the dates on our quotesQuotes are snapshot and captured and clearly show the quote from the air carrier is returning on July 13thWhen a guest does not read the dates and information on her quote in detail and asks us to ticket the transaction as quoted they assume the financial issue regarding their errorMs [redacted] asked our agent to ticket the reservation exactly how it was on her "Quote" which clearly reads 7/13/on the return After the transaction was completed a complete invoice of the order is sentIt clearly states in numerous places to review it to ensure the paperwork is correctWe never received such a call or correct from the client and she signed the order was correct even with the date as she stated later was not correct and she was "confused" The client was offered resolution regarding the date in a timely manner with options of no additional cost as well as a $per ticket fee depending on her selectionWe stressed with each call as she did not make the move or authorization to correct her mistake of authorizing the wrong dates the chance increased by the minute of price increases to resolve itBy the time she decided the fees had reached almost $We worked to ask airlines, wholesale companies and our company to assume some of the cost of Ms [redacted] 's signage of the invoice as a gesture of goodwill, clearly stating she held the responsibility since she didn't read the dates on her quotes and signed off on them verbally and in writingThese companies as well as ourselves absorbed over $in funds for an client oversiteThis does not include the hours upon hours we spent working on behalf of Ms [redacted] to fix her authorization of a wrong travel date Elite Travel Incwould not be responsible for any unaccompanied minor fees, as this was never a topic or a discussion our representative entered in toMs [redacted] clearly states in her statement she is familiar with these policiesWe feel our position is strong to support she made the assumption she knew the airlines policy and did not ask or enter into this discussionWe are not be held responsible for client assumptions regarding Unaccompanied minors when the discussion has not been held my our staff, and the client is aware of the policy Ms [redacted] was given a pre-travel walk through sheet as well as instructions regarding the importance of contacting our agency DURING TRAVEL and WHILE at the airport with any issuesThis allows us to work with our clients and airlines to work towards waiving any fees as a gesture of good in the event of any complications Ms [redacted] did not contact us at the time of the airline attempting to collect the unaccompanied feeEven with it not being our error and there never being any discussion regarding this, we could of worked with the carrier for a resolution which may of included complimentary carriageSince we were not advised as instructed of the issue during travel, clients are advised at their document walk through they assume the fees, if we are not given the opportunity to resolve concerns during travelNo Call was made Upon her return a resolution meeting was scheduled with the Office Manager Shannon Thompson whose sole purpose is resolve any valid concerns and complaints and/or to explained our position on this matter Ms [redacted] cancelled her appointment, threatened litigation and as well as "Mudslinging" in the community We cannot be asked to pay for fees not discussed or inquired by a client who states they have been online and are familiar with airline policies due to their own assumptionWe cannot be asked to pay for fees associated with a client's neglect to read and review their dates on their quotes and invoice and who signs the order as correct even when stating in various calls it was her error, and the story changes when there is a cost involved With a release we are also happy to forward all the email advisements received by the client educating her on travel where she said she did not read them allThey have peoples dates of birth and so we did not upload them in this public forum

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