Elite Water Damage Restoration, Inc.

Dear Madam,
we could not validate that the person you claim told you he would get fired if you wouldn't sign the paperwork indeed say that as he denies ever saying so
we understand your frustration from going back and forth with the he said she said and quit frankly so are wewe did not over charge you, we only charged you based on insurance base price lists that are custom and approved within our industry guidelinesunfortunately our industry guidelines prices do not co exist with your perception of what's as you say "fair" or you conceive as reasonable
we can continue writing back and forth and demonstrate we didn't over charge you OR we can try to find a resolution to your dissatisfaction. we still stand behind our very generous
offer we made to re install dry wall in your basement and re paint the whole drywall area in your basement as well as sending man to put back your pool table as you previously mentioned its not were you need it to bewe also now have a different option instead and by the owner approval, and is to discount your invoice for %as a curtesy for a final resolution in this matter and he feels that although we didn't do nothing wrong, he is trying to get a resolution to this matter that as you stated is becoming very exhausting on your end
this courtesy discount will be given to you either as a check or as a refund to your credit card that we have on file and is good only to the life of this respondif you choose to reject, it will no longer be offered againwe sincerely hope you accept so we can resolve this matter amicably
best regards and happy holidays to you and yours

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We deeply and
sincerely regret to hear that [redacted] thinks that she got
overcharged for our services. There are a lot of incorrect statements in Mrs.
Williams complaint not only saying that we overcharged her and our prices for
services rendered are inflated but also that...

our services took
only 3 1/2 hours by two men.  
[redacted] contacted us on
October 10th after business hours, to remove, clean, sanitize, disinfect and
dry out her basement. When we came to her house, we found her entire basement,
about 1,000 square feet, submerged in contaminated sewage. 
Our services included;
A. Water extractionB. Sewage removal
C. Content manipulation
D. Clean floor surfaces and
all affected areas with pressure steam 
E. Applying initial disinfectant
to all surfaces and affected areas throughout her basement
F. Demolition services to her
walls
G. General cleanup
H. Setting up & configuring
all drying equipment to dry her
basement
I. Setting up air scrubbers to
clean the air from bacteria, pollutants and odor causing bacteria
j. Odor illumination
K. Moisture measurement, logs
and verification that structure and foundations are within drying and
sanitary Industry standards.
L. Apply final disinfected to
all surfaces and affected areas throughout her basement
M. Equipment breakdown and
removal from her premises
The job at [redacted]
premises was finished on October 14 for a total duration of a little
over three days. NOT 3.5 hrs as stated in her complain. 
Initially our intent as well as
[redacted], was to bill her insurance company for damages to her property as
we usually do 9 out of 10 times, which we did, however her
Insurance company decided to deny her claim leaving her responsible for our
payment.
We believe that [redacted]
was overwhelmed not only by her property getting impacted by a sewage
damage this magnitude, but also devastated that her insurance company
turned they're back at her when she needed them the most, leaving her with
the financial responsibility for our services.
Per [redacted] signed
contract with us she acknowledged and agreed that all services to be
provided Will be invoiced utilizing [redacted], an industry guideline software
billing program. 
All scheduled cost published in [redacted]
are considered normal and customer pricing guidelines within the restoration
and insurance industry for water and sewage damage and that once all
services are completed, an itemized service invoice utilizing [redacted] will be
generated.
We did the best possible job for
[redacted]. In her complaint she never said nothing about our
professionalism, integrity or workmanship. We are in the business of
helping people at the time of need that's why as soon as we found out that
her insurance company denied her coverage and she is responsible for our payment,
we immediately called her and tried to help her out with an installment
plan asking her only what she can afford now, $1000, and broke up the remaining
balance over installments to try and assist her with the financial burden as we
understood that she doesn't have a lot of money and it's hard for her to pay
us. 
Although we had a verbal
agreement with [redacted] over the phone, after we found out she's not
covered by her insurance company, and we told her we will help her out
with an installment plan, she is avoiding us when we are trying to have her
sign the installment plan. we made over five attempts to reach her over
the phone and left her multiple voicemails however despite our attempts to
resolve this issue fairly and amicably, until the day of this
letter, we have yet to hear back from her. 
Even Her desired outcome for
settlement in her complaint, of billing her insurance company, i.e.
adjuster, is not even an adequate request as they denied her coverage therefore
will not pay our bill. We stated that in the beginning of our response to her
complain. that was the first thing we tried to do and her insurance
company stated they will not cover The damages to her property. 
[redacted] signed a service
contract with us acknowledging and agree that in The unfortunate event
that her insurance company will deny coverage, she will be personally and
solely responsible for our invoice.
As much as we regret the
unfortunate circumstances [redacted] is currently experiencing she
needs to obey by the service contract and agreement just like we would be
expected to do. we welcome her to contact our office to see if there's
anything else we can assist her with.
If the Revdex.com has any questions or
concerns regarding this matter and requires further explanations or documentations,
we will gladly assist and provide.

We deeply and
sincerely regret to hear that [redacted] thinks that she got
overcharged for our services. There are a lot of incorrect statements in Mrs.
Williams complaint not only saying that we overcharged her and our...

prices for
services rendered are inflated but also that our services took
only 3 1/2 hours by two men.  
[redacted] contacted us on
October 10th after business hours, to remove, clean, sanitize, disinfect and
dry out her basement. When we came to her house, we found her entire basement,
about 1,000 square feet, submerged in contaminated sewage. 
Our services included;
A. Water extraction
B. Sewage removal
C. Content manipulation
D. Clean floor surfaces and
all affected areas with pressure steam 
E. Applying initial disinfectant
to all surfaces and affected areas throughout her basement
F. Demolition services to her
walls
G. General cleanup
H. Setting up & configuring
all drying equipment to dry her
basement
I. Setting up air scrubbers to
clean the air from bacteria, pollutants and odor causing bacteria
j. Odor illumination
K. Moisture measurement, logs
and verification that structure and foundations are within drying and
sanitary Industry standards.
L. Apply final disinfected to
all surfaces and affected areas throughout her basement
M. Equipment breakdown and
removal from her premises
The job at [redacted]
premises was finished on October 14 for a total duration of a little
over three days. NOT 3.5 hrs as stated in her complain. 
Initially our intent as well as
[redacted], was to bill her insurance company for damages to her property as
we usually do 9 out of 10 times, which we did, however her
Insurance company decided to deny her claim leaving her responsible for our
payment.
We believe that [redacted]
was overwhelmed not only by her property getting impacted by a sewage
damage this magnitude, but also devastated that her insurance company
turned they're back at her when she needed them the most, leaving her with
the financial responsibility for our services.
Per [redacted] signed
contract with us she acknowledged and agreed that all services to be
provided Will be invoiced utilizing [redacted], an industry guideline software
billing program. 
All scheduled cost published in [redacted]
are considered normal and customer pricing guidelines within the restoration
and insurance industry for water and sewage damage and that once all
services are completed, an itemized service invoice utilizing [redacted] will be
generated.
We did the best possible job for
[redacted]. In her complaint she never said nothing about our
professionalism, integrity or workmanship. We are in the business of
helping people at the time of need that's why as soon as we found out that
her insurance company denied her coverage and she is responsible for our payment,
we immediately called her and tried to help her out with an installment
plan asking her only what she can afford now, $1000, and broke up the remaining
balance over installments to try and assist her with the financial burden as we
understood that she doesn't have a lot of money and it's hard for her to pay
us. 
Although we had a verbal
agreement with [redacted] over the phone, after we found out she's not
covered by her insurance company, and we told her we will help her out
with an installment plan, she is avoiding us when we are trying to have her
sign the installment plan. we made over five attempts to reach her over
the phone and left her multiple voicemails however despite our attempts to
resolve this issue fairly and amicably, until the day of this
letter, we have yet to hear back from her. 
Even Her desired outcome for
settlement in her complaint, of billing her insurance company, i.e.
adjuster, is not even an adequate request as they denied her coverage therefore
will not pay our bill. We stated that in the beginning of our response to her
complain. that was the first thing we tried to do and her insurance
company stated they will not cover The damages to her property. 
[redacted] signed a service
contract with us acknowledging and agree that in The unfortunate event
that her insurance company will deny coverage, she will be personally and
solely responsible for our invoice.
As much as we regret the
unfortunate circumstances [redacted] is currently experiencing she
needs to obey by the service contract and agreement just like we would be
expected to do. we welcome her to contact our office to see if there's
anything else we can assist her with.
If the Revdex.com has any questions or
concerns regarding this matter and requires further explanations or documentations,
we will gladly assist and provide.

Dear Madam,we could not validate that the person you claim told you he would get fired if you wouldn't sign the paperwork indeed say that as he denies ever saying so. we understand your frustration from going back and forth with the he said she said and quit frankly so are we. we did not over charge you, we only charged you based on insurance base price lists that are custom and approved within our industry guidelines. unfortunately our industry guidelines prices do not co exist with your perception of what's as you say "fair" or you conceive as reasonable. we can continue writing back and forth and demonstrate we didn't over charge you OR we can try to find a resolution to your dissatisfaction.  we still stand behind our very generous offer we made to re install dry wall in your basement and re paint the whole drywall area in your basement as well as sending man to put back your pool table as you previously mentioned its not were you need it to be. we also now have a different option instead and by the owner approval, and is to discount your invoice for %25 as a curtesy for a final resolution in this matter and he feels that although we didn't do nothing wrong, he is trying to get a resolution to this matter that as you stated is becoming very exhausting on your end. this courtesy discount will be given to you either as a check or as a refund to your credit card that we have on file and is good only to the life of this respond. if you choose to reject,  it will no longer be offered again.we sincerely hope you accept so we can resolve this matter amicably. best regards and happy holidays to you and yours