Elite Water Damage Restoration

Dear Madam,we could not validate that the person you claim told you he would get fired if you wouldn't sign the paperwork indeed say that as he denies ever saying sowe understand your frustration from going back and forth with the he said she said and quit frankly so are wewe did not over charge you, we only charged you based on insurance base price lists that are custom and approved within our industry guidelinesunfortunately our industry guidelines prices do not co exist with your perception of what's as you say "fair" or you conceive as reasonablewe can continue writing back and forth and demonstrate we didn't over charge you OR we can try to find a resolution to your dissatisfaction we still stand behind our very generous offer we made to re install dry wall in your basement and re paint the whole drywall area in your basement as well as sending man to put back your pool table as you previously mentioned its not were you need it to bewe also now have a different option instead and by the owner approval, and is to discount your invoice for %as a curtesy for a final resolution in this matter and he feels that although we didn't do nothing wrong, he is trying to get a resolution to this matter that as you stated is becoming very exhausting on your endthis courtesy discount will be given to you either as a check or as a refund to your credit card that we have on file and is good only to the life of this respondif you choose to reject, it will no longer be offered again.we sincerely hope you accept so we can resolve this matter amicablybest regards and happy holidays to you and yours

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We deeply and sincerely regret to hear that [redacted] thinks that she got overcharged for our servicesThere are a lot of incorrect statements in Mrs Williams complaint not only saying that we overcharged her and our prices for services rendered are inflated but also that our services took only 1/hours by two men [redacted] contacted us on October 10th after business hours, to remove, clean, sanitize, disinfect and dry out her basementWhen we came to her house, we found her entire basement, about 1,square feet, submerged in contaminated sewage Our services included; AWater extractionBSewage removal CContent manipulation DClean floor surfaces and all affected areas with pressure steam EApplying initial disinfectant to all surfaces and affected areas throughout her basement FDemolition services to her walls GGeneral cleanup HSetting up & configuring all drying equipment to dry her basement ISetting up air scrubbers to clean the air from bacteria, pollutants and odor causing bacteria jOdor illumination KMoisture measurement, logs and verification that structure and foundations are within drying and sanitary Industry standards LApply final disinfected to all surfaces and affected areas throughout her basement MEquipment breakdown and removal from her premises The job at [redacted] premises was finished on October for a total duration of a little over three daysNOT hrs as stated in her complain Initially our intent as well as [redacted] , was to bill her insurance company for damages to her property as we usually do out of times, which we did, however her Insurance company decided to deny her claim leaving her responsible for our payment We believe that [redacted] was overwhelmed not only by her property getting impacted by a sewage damage this magnitude, but also devastated that her insurance company turned they're back at her when she needed them the most, leaving her with the financial responsibility for our services Per [redacted] signed contract with us she acknowledged and agreed that all services to be provided Will be invoiced utilizing [redacted] , an industry guideline software billing program All scheduled cost published in [redacted] are considered and customer pricing guidelines within the restoration and insurance industry for water and sewage damage and that once all services are completed, an itemized service invoice utilizing [redacted] will be generated We did the best possible job for [redacted] In her complaint she never said nothing about our professionalism, integrity or workmanshipWe are in the business of helping people at the time of need that's why as soon as we found out that her insurance company denied her coverage and she is responsible for our payment, we immediately called her and tried to help her out with an installment plan asking her only what she can afford now, $1000, and broke up the remaining balance over installments to try and assist her with the financial burden as we understood that she doesn't have a lot of money and it's hard for her to pay us Although we had a verbal agreement with [redacted] over the phone, after we found out she's not covered by her insurance company, and we told her we will help her out with an installment plan, she is avoiding us when we are trying to have her sign the installment planwe made over five attempts to reach her over the phone and left her multiple voicemails however despite our attempts to resolve this issue fairly and amicably, until the day of this letter, we have yet to hear back from her Even Her desired outcome for settlement in her complaint, of billing her insurance company, i.e adjuster, is not even an adequate request as they denied her coverage therefore will not pay our billWe stated that in the beginning of our response to her complainthat was the first thing we tried to do and her insurance company stated they will not cover The damages to her property [redacted] signed a service contract with us acknowledging and agree that in The unfortunate event that her insurance company will deny coverage, she will be personally and solely responsible for our invoice As much as we regret the unfortunate circumstances [redacted] is currently experiencing she needs to obey by the service contract and agreement just like we would be expected to dowe welcome her to contact our office to see if there's anything else we can assist her with If the Revdex.com has any questions or concerns regarding this matter and requires further explanations or documentations, we will gladly assist and provide

We deeply and sincerely regret to hear that [redacted] thinks that she got overcharged for our servicesThere are a lot of incorrect statements in Mrs Williams complaint not only saying that we overcharged her and our prices for services rendered are inflated but also that our services took only 1/hours by two men [redacted] contacted us on October 10th after business hours, to remove, clean, sanitize, disinfect and dry out her basementWhen we came to her house, we found her entire basement, about 1,square feet, submerged in contaminated sewage Our services included; AWater extraction BSewage removal CContent manipulation DClean floor surfaces and all affected areas with pressure steam EApplying initial disinfectant to all surfaces and affected areas throughout her basement FDemolition services to her walls GGeneral cleanup HSetting up & configuring all drying equipment to dry her basement ISetting up air scrubbers to clean the air from bacteria, pollutants and odor causing bacteria jOdor illumination KMoisture measurement, logs and verification that structure and foundations are within drying and sanitary Industry standards LApply final disinfected to all surfaces and affected areas throughout her basement MEquipment breakdown and removal from her premises The job at [redacted] premises was finished on October for a total duration of a little over three daysNOT hrs as stated in her complain Initially our intent as well as [redacted] , was to bill her insurance company for damages to her property as we usually do out of times, which we did, however her Insurance company decided to deny her claim leaving her responsible for our payment We believe that [redacted] was overwhelmed not only by her property getting impacted by a sewage damage this magnitude, but also devastated that her insurance company turned they're back at her when she needed them the most, leaving her with the financial responsibility for our services Per [redacted] signed contract with us she acknowledged and agreed that all services to be provided Will be invoiced utilizing [redacted] , an industry guideline software billing program All scheduled cost published in [redacted] are considered and customer pricing guidelines within the restoration and insurance industry for water and sewage damage and that once all services are completed, an itemized service invoice utilizing [redacted] will be generated We did the best possible job for [redacted] In her complaint she never said nothing about our professionalism, integrity or workmanshipWe are in the business of helping people at the time of need that's why as soon as we found out that her insurance company denied her coverage and she is responsible for our payment, we immediately called her and tried to help her out with an installment plan asking her only what she can afford now, $1000, and broke up the remaining balance over installments to try and assist her with the financial burden as we understood that she doesn't have a lot of money and it's hard for her to pay us Although we had a verbal agreement with [redacted] over the phone, after we found out she's not covered by her insurance company, and we told her we will help her out with an installment plan, she is avoiding us when we are trying to have her sign the installment planwe made over five attempts to reach her over the phone and left her multiple voicemails however despite our attempts to resolve this issue fairly and amicably, until the day of this letter, we have yet to hear back from her Even Her desired outcome for settlement in her complaint, of billing her insurance company, i.e adjuster, is not even an adequate request as they denied her coverage therefore will not pay our billWe stated that in the beginning of our response to her complainthat was the first thing we tried to do and her insurance company stated they will not cover The damages to her property [redacted] signed a service contract with us acknowledging and agree that in The unfortunate event that her insurance company will deny coverage, she will be personally and solely responsible for our invoice As much as we regret the unfortunate circumstances [redacted] is currently experiencing she needs to obey by the service contract and agreement just like we would be expected to dowe welcome her to contact our office to see if there's anything else we can assist her with If the Revdex.com has any questions or concerns regarding this matter and requires further explanations or documentations, we will gladly assist and provide