[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance. It would have saved me a lot of worry time if the job had been finished quickly and orderly. Again, your assistance has been great.
Regards,
[redacted]
Good Morning Mr. [redacted],Mr. [redacted]'s job was completed at the time of his complaint. There was a defective part in the large window he is referring to which we went ahead and replaced the entire window set up instead of just the piece that was defective and under warranty from the manufacturer....
The other windows he is referring to just needed alittle adjustment which we told him we would take care of when we came back to install his new window. He was informed and understood that we had to re-order the new window which would take a couple of weeks due to the Holidays. We guarantee our workmanship and we completed the service right after Christmas because Mr. [redacted] was not available sooner then that. He is completely satisfied and we appreciate his business.Thank you.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance. It would have saved me a lot of worry time if the job had been finished quickly and orderly. Again, your assistance has been great.
Regards,
[redacted]
Good Morning Mr. [redacted],Mr. [redacted]'s job was completed at the time of his complaint. There was a defective part in the large window he is referring to which we went ahead and replaced the entire window set up instead of just the piece that was defective and under warranty from the manufacturer....
The other windows he is referring to just needed alittle adjustment which we told him we would take care of when we came back to install his new window. He was informed and understood that we had to re-order the new window which would take a couple of weeks due to the Holidays. We guarantee our workmanship and we completed the service right after Christmas because Mr. [redacted] was not available sooner then that. He is completely satisfied and we appreciate his business.Thank you.[redacted]