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Elite Wrap

3678 John Henry St Unit B, El Paso, Texas, United States, 79938-8942

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Reviews Graphic Designer, Signs Elite Wrap

Elite Wrap Reviews (%countItem)

Ordered Grey colored Vinyl decals for motorcycle on X-XX-XXXX and received them on the 28th of January. Installed them and then ordered more product because first order seemed good. Placed second order on the 31st of January. Asked on X-X-XXXX how it was going and was told he had gotten into trouble and was in jail but assured me it would go out in the morning. He contacted me on the 5th saying he was packing for shipment. I asked for tracking on the 7th and was told he's catching up not to worry.on the 11th another story. on the 18th I received tracking. On the 23rd I received package with all products I had ordered and proceeded to install. Once the large side vinyl had been applied I realized it didn't look the same. You can't see the actual color until its installed and you peel off the outer cover. The new vinyl was black instead of grey. So I sent message and was told he was sorry for the mistake but it would be easier for him to replace the original product then to remake the entire second order. So now I would have to remove original vinyls when the replacement order arrives. So Feb 28th I asked if he was sending soon and told to hang on he would get back to me. 2 days went by I re messaged him with no response. On the 2nd I sent another message and he tells me he's waiting for new shipment of vinyl. Now on the 3rd I ask if he had received the new shipment and he tells me he will not replace the original flags he sent with the new color because it was not his fault he sent the wrong color. He wanted me to peel off the original flags and return them on my dime before he would replace his mistake and told me I was trying to scam him for free stuff. Then he said he already sent replacements (he didn't) and I'm lying about the wrong color even though I sent pictures of them side by side. He told me no reputable business would replace their mistake. Very poor business person so please beware
Product_Or_Service: Vinyl decals

Desired Outcome

No further contact by the busi Would prefer to receive the replacement of what was promised but that'll never happen. I don't want anything. He promised over and over but never came through. Then he wanted more payment for the replacements.

Elite Wrap Response • Mar 11, 2020

The vinyl was the same exact color the second time as it was the first time. I asked him to mail back the old flag (even if it's trash) and I would replace it. He then started texting that I should give him a bunch of free stuff for the headache I caused him. If I didn't he would complain to everyone he could. My response was just send me back the old flag I'll be happy to replace it. He then said he would never do that because he didn't trust me. I never stole anything from him and I'm still happy to replace the vinyl only of he send me back the old used vinyl.

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Address: 3678 John Henry St Unit B, El Paso, Texas, United States, 79938-8942

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