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Elite Xpressions Reviews (2)

Customer ordered 4' of edging though our web site.  Most products on our web site are free shipping, we have a small note on the product that says minimum 10' for edging to receive free shipping, but the web site will allow you to place an order for less.  We emailed customer requesting...

the shipping cost of $ 6.50 in order to fill his order for 4' of edging.  He declined to pay the shipping cost, so we cancelled his order and gave him a full refund.

Complaint: [redacted]
I am rejecting this response because: As the owner, [redacted] is well aware, they have 2 websites. The website I placed the order from does NOT have a minimum order requirement, and the newer webstie she referred to in her response apparently does.
Here is a screengrab from the website I previously referenced (in the Link in the original Complaint) that was not shown to you in the Company's reply. Note that it states "FREE DELIVERY" and no 10ft minimum requirement and no shipping surcharge noted.The company is well aware that the "older" website is misleading, but apparently refuses to do the right thing for the Customer, and chooses to obfuscate.  Please leave this Complaint as unresolved. *Image Redacted*

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Address: 2361 Pearse Dr, Corpus Christi, Texas, United States, 78415-4634

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