Business ResponseRegarding the complaint filed by this consumer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles.EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service.Regarding the Consumer's request for a refund of their subscription dues, we have reviewed this account and confirmed that the Consumer purchased their subscription on 09/15/As mentioned in our Terms and Conditions, we allow refunds if the Consumer cancels the contract at any time within days of registration, provided that the Consumer has not started using the services by, for example, sending messages to possible partners.We confirmed that the Consumer cancelled the automatic renewal of her subscription on 09/15/ As stated in our Terms and Conditions, we kindly ask the customer to contact Customer Care directly in order to request a refund It is important for the customer to provide us with their customer user ID, or registration email address, when contacting Customer Care in order for us to act upon the customer's request in a timely manner.Unfortunately, the Consumer contacted us from an email address that was not connected to her EliteSingles account We therefore had to ask the Consumer to provide us with her registered email address so that we could locate her account Once the Consumer provided us with this information, we refunded her subscription fee in full on 09/24/201S.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer' s request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries.Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee.We can confirm that the Consumer's account is now closedWe thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have readjusted the Customer's preferred distance search criteria.EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a conswner selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service inover countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and form.er customers to be happyTherefore, as a one-time courtesy, we have offered a refund of the Customer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundAs a goodwill gesture, we refunded the renewal fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we
wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundOur records indicate that we issued a full refund to the Consumer on the 16th of July, 2016.We thank this member for taking the time to try our service and
we wish them all the best
Regarding the complaint filed by this
"letter-spacing: 0.2pt;"> customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries EliteSingles wants to assure that we take members' concerns regarding their matches seriously, and will investigate any member complaint immediatelyAccording to our Terms and Conditions, registration on our website is not permitted to individuals who are in a relationshipWe encourage our members to report any violations directly to us, so an investigation can be initiatedThough the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a cancellation confirmationPursuant to our Terms & Conditions, every Consumer has a right to cancel their subscription with three days and receive a refundA
cancellation notice may sent by email or regular mailWe have contacted the Consumer and reconfirmed the cancellation on our end.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:
We have received the Consumer's request for a refundAs a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decisionWe thank this member for taking the time to try our
service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles.Our matches are selected based values, attitudes, personality
traits and interests, which encompasses things that truly make a difference in a serious relationshipWe currently do not have a setting to prevent the system from sending you matches without a photo, but many of these matches do chose to upload their photos at a later stageIf you still do not wish to communicate with them you may close those matches and focus on matches having photos.Independent of the facts described above, EliteSingles wants our customers and former customers to be happyTherefore, as a one-time courtesy, we have issued a refund of the Consumer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this consumer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles.EliteSingles is unable to guarantee the...
quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service.Regarding the Consumer's request for a refund of their subscription dues, we have reviewed this account and confirmed that the Consumer purchased their subscription on 09/15/15. As mentioned in our Terms and Conditions, we allow refunds if the Consumer cancels the contract at any time within 3 days of registration, provided that the Consumer has not started using the services by, for example, sending messages to possible partners.We confirmed that the Consumer cancelled the automatic renewal of her subscription on 09/15/2015. As stated in our Terms and Conditions, we kindly ask the customer to contact Customer Care directly in order to request a refund. It is important for the customer to provide us with their customer user ID, or registration email address, when contacting Customer Care in order for us to act upon the customer's request in a timely manner.Unfortunately, the Consumer contacted us from an email address that was not connected to her EliteSingles account. We therefore had to ask the Consumer to provide us with her registered email address so that we could locate her account. Once the Consumer provided us with this information, we refunded her subscription fee in full on 09/24/201S.We thank this member for taking the time to try our service and we wish them all the best.
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer' s request for a refund. Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very...
important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy. We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best.
Business Response Regarding the
-0.2pt;"> complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries. We have issued the requested refund and thank this member for taking the time to try our service. We wish them all the best.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of...
matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries.Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee.We can confirm that the Consumer's account is now closed. We thank this member for taking the time to try our service and we wish them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
though I have not been informed by them of any refund as of yet
Regards,
this customer, we have the following response: We have received the Consumer's request for a refund. Although the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee. Our Terms & Conditions must be agreed to by a customer before starting to use the website and are available at https://www.elitesingles.com/terms. We thank this member for taking the time to try our service and we wish them all the best.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. As a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decision.We thank this member for taking the time to try our service...
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have readjusted the Customer's preferred distance search criteria.EliteSingles is unable to guarantee the quantity or type of matches a...
consumer may receive, as this is determined in large part by the specific settings/preferences a conswner selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service inover 20 countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and form.er customers to be happy. Therefore, as a one-time courtesy, we have offered a refund of the Customer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this consumer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles.EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service.Regarding the Consumer's request for a refund of their subscription dues, we have reviewed this account and confirmed that the Consumer purchased their subscription on 09/15/As mentioned in our Terms and Conditions, we allow refunds if the Consumer cancels the contract at any time within days of registration, provided that the Consumer has not started using the services by, for example, sending messages to possible partners.We confirmed that the Consumer cancelled the automatic renewal of her subscription on 09/15/ As stated in our Terms and Conditions, we kindly ask the customer to contact Customer Care directly in order to request a refund It is important for the customer to provide us with their customer user ID, or registration email address, when contacting Customer Care in order for us to act upon the customer's request in a timely manner.Unfortunately, the Consumer contacted us from an email address that was not connected to her EliteSingles account We therefore had to ask the Consumer to provide us with her registered email address so that we could locate her account Once the Consumer provided us with this information, we refunded her subscription fee in full on 09/24/201S.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer' s request for a refund Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries.Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee.We can confirm that the Consumer's account is now closedWe thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have readjusted the Customer's preferred distance search criteria.EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a conswner selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service inover countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and form.er customers to be happyTherefore, as a one-time courtesy, we have offered a refund of the Customer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundAs a goodwill gesture, we refunded the renewal fee and informed the Consumer of our decision.We thank this member for taking the time to try our service and we
wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refundOur records indicate that we issued a full refund to the Consumer on the 16th of July, 2016.We thank this member for taking the time to try our service and
we wish them all the best
Regarding the complaint filed by this
"letter-spacing: 0.2pt;"> customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSinglesEliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selectsWe are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over countries EliteSingles wants to assure that we take members' concerns regarding their matches seriously, and will investigate any member complaint immediatelyAccording to our Terms and Conditions, registration on our website is not permitted to individuals who are in a relationshipWe encourage our members to report any violations directly to us, so an investigation can be initiatedThough the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a cancellation confirmationPursuant to our Terms & Conditions, every Consumer has a right to cancel their subscription with three days and receive a refundA
cancellation notice may sent by email or regular mailWe have contacted the Consumer and reconfirmed the cancellation on our end.We thank this member for taking the time to try our service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:
We have received the Consumer's request for a refundAs a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decisionWe thank this member for taking the time to try our
service and we wish them all the best
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles.Our matches are selected based values, attitudes, personality
traits and interests, which encompasses things that truly make a difference in a serious relationshipWe currently do not have a setting to prevent the system from sending you matches without a photo, but many of these matches do chose to upload their photos at a later stageIf you still do not wish to communicate with them you may close those matches and focus on matches having photos.Independent of the facts described above, EliteSingles wants our customers and former customers to be happyTherefore, as a one-time courtesy, we have issued a refund of the Consumer's membership fee.We thank this member for taking the time to try our service and we wish them all the best
Business ResponseRegarding the complaint filed by this consumer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles.EliteSingles is unable to guarantee the...
quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service.Regarding the Consumer's request for a refund of their subscription dues, we have reviewed this account and confirmed that the Consumer purchased their subscription on 09/15/15. As mentioned in our Terms and Conditions, we allow refunds if the Consumer cancels the contract at any time within 3 days of registration, provided that the Consumer has not started using the services by, for example, sending messages to possible partners.We confirmed that the Consumer cancelled the automatic renewal of her subscription on 09/15/2015. As stated in our Terms and Conditions, we kindly ask the customer to contact Customer Care directly in order to request a refund. It is important for the customer to provide us with their customer user ID, or registration email address, when contacting Customer Care in order for us to act upon the customer's request in a timely manner.Unfortunately, the Consumer contacted us from an email address that was not connected to her EliteSingles account. We therefore had to ask the Consumer to provide us with her registered email address so that we could locate her account. Once the Consumer provided us with this information, we refunded her subscription fee in full on 09/24/201S.We thank this member for taking the time to try our service and we wish them all the best.
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer' s request for a refund. Although the Consumer is ineligible for a refund per our Terms and Conditions, because the satisfaction of our customers is very...
important to us we have issued a refund of the Consumer's subscription fee as a one-time courtesy. We have contacted the Consumer about our decision.We thank this member for taking the time to try our service and we wish them all the best.
Business Response Regarding the
-0.2pt;"> complaint filed by this customer, we have the following response: We have received the Consumer's request for a refund, and we regret to hear that the Consumer is not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries. We have issued the requested refund and thank this member for taking the time to try our service. We wish them all the best.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund, and we regret to hear that the Consumeris not satisfied with their experience at EliteSingles. EliteSingles is unable to guarantee the quantity or type of...
matches a consumer may receive, as this is determined in large part by the specific settings/preferences a consumer selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service in over 20 countries.Though the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee.We can confirm that the Consumer's account is now closed. We thank this member for taking the time to try our service and we wish them all the best.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
though I have not been informed by them of any refund as of yet
Regards,
Regarding the complaint filed by...
this customer, we have the following response: We have received the Consumer's request for a refund. Although the Consumer is ineligible for a refund per our Terms and Conditions, as a one-time courtesy, we have issued a refund of the Consumer's subscription fee. Our Terms & Conditions must be agreed to by a customer before starting to use the website and are available at https://www.elitesingles.com/terms. We thank this member for taking the time to try our service and we wish them all the best.
Regarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund. As a goodwill gesture, we refunded the subscription fee and informed the Consumer of our decision.We thank this member for taking the time to try our service...
and we wish them all the best.
Business ResponseRegarding the complaint filed by this customer, we have the following response:We have received the Consumer's request for a refund and have readjusted the Customer's preferred distance search criteria.EliteSingles is unable to guarantee the quantity or type of matches a...
consumer may receive, as this is determined in large part by the specific settings/preferences a conswner selects. We are also unable to guarantee a successful outcome from using our service, although we have found that many members have successfully found the love of their life by using our service inover 20 countries.Our matches are selected based values, attitudes, personality traits and interests, which encompasses things that truly make a difference in a serious relationship.Independent of the facts described above, EliteSingles wants our customers and form.er customers to be happy. Therefore, as a one-time courtesy, we have offered a refund of the Customer's membership fee.We thank this member for taking the time to try our service and we wish them all the best