The customer placed the order on 11/06/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 11/28/as explained in the terms and conditions which they agreed toThe consumer never contacted Elite Test with a request for cancellationThe account was cancelled immediately after receiving a dispute notification from their respective financial institutionWe have refunded the remainder of the amount, $47.33, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
I ordered Elite Test The day after I ordered I was laid off from a part-time job I knew that I couldn't afford to spend the money monthly so I called and emailed them to cancel my purchase I never got anyone on the phone but they did respond to my emails within hours The order had already been shipped but they immediately cancelled my subscription and told me to simply return the product and they wouldn't bill my card again I returned the product as instructed and received an email confirming that I will not be billed again and they will not ship any additional product I can't tell you if the product works or not because I really didn't get to try it I can tell you that their customer service department was very responsive and helpful
At Elite Test 360, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 10/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/28/as explained in the terms and conditions which they agreed toThe customer was also billed on 11/27/and 12/27/for the next shipmentsThe consumer contacted Elite Test on 1/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $(25%) that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10505226, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on elitetest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 10/2/This is when they paid the initial $ [redacted] and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 10/17/as explained in the terms and conditions for which they agreed toThe consumer made no attempt to contact us, and the account was simply closed from no contactThis is the first attempt we have received from the consumer that they are dissatisfied with the item or requesting a creditAs we are fully invested in customer service, we will issue the full refund of $ [redacted] as a courtesyThis refund will take three to seven business days to credit back onto their account
We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 7/30/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 5/23/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted Elite Test on 6/4/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailAt this time, we have refunded the shipping cost the consumer originally paid, as a courtesyPlease allow 3-business days for the refund to process
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 10/08/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/26/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 10/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 8/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/01/and again on 10/01/for another monthly bottle as explained in the terms and conditions which they agreed toThe consumer has yet to contact Elite Test with a request for cancellation The account has been cancelled immediately as instructed by the customer and they have been sent a cancellation confirmation via emailWe have refunded the requested of the amount, $178.00, due to this complaintHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
On October 2, I ordered Elite and [redacted] *, both dietary supplement productsThe issue I am having is that on 10/20/I called and asked to have a refund, which they denied because I had passed the day trial which began on 10/02/my initial order date and my trial ended on 10/15/Yet I did not receive my SAMPLE until 10/09/So technically they expect me, to use my day supply by 10/15/That only gives me days to try out this day supplyI find it unfair that I do not have enough time to try the sample that is supposed to last me days and I am ultimately forced to either increase my consumption, which is risky because I do not know how my body will handle a new product or, keep on buying it to see how it works for meI believe I am entitled to a refund because I have only had the product for days I would find it understandable to say you have a day trial if I physically got it the day I wanted it, for example if I bought it at a store like ***I would like the company to be aware of the contradicting situation that are putting consumers in because on their website they advertise DAY TRIAL yet you do not have days to actually try itIf they are going to do that they should decrease the sample size to days to compensate for shipping timeI hope that the Revdex.com can reveal the issue to them and help me get my full refund of $ [redacted] Ripped Muscle X has already refunded me $ [redacted] for their supplement and the remaining $ [redacted] are from Elite Thank you, [redacted] ***
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafter The customer has the ability to cancel at anytime by calling customer service or emailing [email protected] If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on elitetest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 11/01/This is when they paid the initial $ [redacted] and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 11/16/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 11/18/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe representative verified with the consumer in the call, that we show the item had a delivery confirmation of 11/08/14, well within the trial period as indicated by our terms and conditionsThe customer accepted this, and the call ended amicablyWe have provided the tracking information for the Revdex.com's verification: [redacted] by [redacted] However, we are fully invested in customer service and have issued a full refund of $ [redacted] as a courtesy due to this consumer's dissatisfactionThe refund will process in three to seven business days and he will receive an e-mail confirmation to verify the credit
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 1/18/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/2/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 2/5/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe have refunded the remainder of the amount, $89.00, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 9/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/2/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 10/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailDue to the nature of this complaint, we have refunded the amount of $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product [redacted] placed his order on 5/8/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, [redacted] was automatically billed for his day supply on 5/23/as explained to him in the terms and conditions for which he agreed to [redacted] contacted our company on 5/26/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationWe have also refunded Mr [redacted] 's account in the amount of $for the full charge applied on 5/23/as we value customer satisfactionAlthough, [redacted] ordered our product, he has been refunded fully in the amount of $
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product [redacted] placed his order on 2/12/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, [redacted] was automatically billed for his day supply on 2/27/as explained to him in the terms and conditions for which he agreed to [redacted] contacted our company on 3/5/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded one charge of $on that same day, the full charge applied on 2/27/We issued the refund as there was a delay in shipment, and made an exception for [redacted] ***We have also refunded [redacted] ***' account in the amount of $for the full charge applied for shipping and handling as we value customer satisfaction In regards to any other fee billed by his bank, [redacted] would need to contact his financial institutionAlthough, [redacted] ordered our product, he has been refunded fully in the amount of $ We attempted to contact the customer regarding the fees recurred by the bank, as we did not directly charge the customer these fees, we cannot issue the refundWe left a detailed message regarding a compromise in directly notifying his bank of the refunds and cancellations requested by customer
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product *** [redacted] placed his order on 3/19/This is when he paid the initial $and this began his day trial period to sample from his initial day supplyHe initially contacted our company as of 4/1/and requested an extensionHe was provided with a cancellation date of 4/14/Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, *** [redacted] was automatically billed for his day supply on 4/15/as explained to him in the terms and conditions for which he agreed to and the representative which he spoke to*** [redacted] contacted our company on 4/15/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded 25% of the charge, $as Mr [redacted] was made aware of the date to cancel and had not contacted us by that dateWe have also refunded *** [redacted] account in the amount of $for the remainder of the charge applied on 4/15/as we value customer satisfactionAlthough, Mr [redacted] ordered our product, he has been refunded fully in the amount of $
The customer placed the order on 11/06/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 11/28/as explained in the terms and conditions which they agreed toThe consumer never contacted Elite Test with a request for cancellationThe account was cancelled immediately after receiving a dispute notification from their respective financial institutionWe have refunded the remainder of the amount, $47.33, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
I ordered Elite Test The day after I ordered I was laid off from a part-time job I knew that I couldn't afford to spend the money monthly so I called and emailed them to cancel my purchase I never got anyone on the phone but they did respond to my emails within hours The order had already been shipped but they immediately cancelled my subscription and told me to simply return the product and they wouldn't bill my card again I returned the product as instructed and received an email confirming that I will not be billed again and they will not ship any additional product I can't tell you if the product works or not because I really didn't get to try it I can tell you that their customer service department was very responsive and helpful
At Elite Test 360, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 10/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/28/as explained in the terms and conditions which they agreed toThe customer was also billed on 11/27/and 12/27/for the next shipmentsThe consumer contacted Elite Test on 1/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $(25%) that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10505226, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on elitetest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 10/2/This is when they paid the initial $ [redacted] and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 10/17/as explained in the terms and conditions for which they agreed toThe consumer made no attempt to contact us, and the account was simply closed from no contactThis is the first attempt we have received from the consumer that they are dissatisfied with the item or requesting a creditAs we are fully invested in customer service, we will issue the full refund of $ [redacted] as a courtesyThis refund will take three to seven business days to credit back onto their account
We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 7/30/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 5/23/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted Elite Test on 6/4/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailAt this time, we have refunded the shipping cost the consumer originally paid, as a courtesyPlease allow 3-business days for the refund to process
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 10/08/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/26/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 10/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the remainder of the amount, $66.75, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 8/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/01/and again on 10/01/for another monthly bottle as explained in the terms and conditions which they agreed toThe consumer has yet to contact Elite Test with a request for cancellation The account has been cancelled immediately as instructed by the customer and they have been sent a cancellation confirmation via emailWe have refunded the requested of the amount, $178.00, due to this complaintHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
On October 2, I ordered Elite and [redacted] *, both dietary supplement productsThe issue I am having is that on 10/20/I called and asked to have a refund, which they denied because I had passed the day trial which began on 10/02/my initial order date and my trial ended on 10/15/Yet I did not receive my SAMPLE until 10/09/So technically they expect me, to use my day supply by 10/15/That only gives me days to try out this day supplyI find it unfair that I do not have enough time to try the sample that is supposed to last me days and I am ultimately forced to either increase my consumption, which is risky because I do not know how my body will handle a new product or, keep on buying it to see how it works for meI believe I am entitled to a refund because I have only had the product for days I would find it understandable to say you have a day trial if I physically got it the day I wanted it, for example if I bought it at a store like ***I would like the company to be aware of the contradicting situation that are putting consumers in because on their website they advertise DAY TRIAL yet you do not have days to actually try itIf they are going to do that they should decrease the sample size to days to compensate for shipping timeI hope that the Revdex.com can reveal the issue to them and help me get my full refund of $ [redacted] Ripped Muscle X has already refunded me $ [redacted] for their supplement and the remaining $ [redacted] are from Elite Thank you, [redacted] ***
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafter The customer has the ability to cancel at anytime by calling customer service or emailing [email protected] If a customer needs to contact customer service, the phone number is listed on elitetest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on elitetest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the productThe consumer placed the order on 11/01/This is when they paid the initial $ [redacted] and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 11/16/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 11/18/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe representative verified with the consumer in the call, that we show the item had a delivery confirmation of 11/08/14, well within the trial period as indicated by our terms and conditionsThe customer accepted this, and the call ended amicablyWe have provided the tracking information for the Revdex.com's verification: [redacted] by [redacted] However, we are fully invested in customer service and have issued a full refund of $ [redacted] as a courtesy due to this consumer's dissatisfactionThe refund will process in three to seven business days and he will receive an e-mail confirmation to verify the credit
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 1/18/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/2/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 2/5/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe have refunded the remainder of the amount, $89.00, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
At Elite Test 360, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.elitetest360.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.elitetest360.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 9/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/2/as explained in the terms and conditions which they agreed toThe consumer contacted Elite Test on 10/15/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailDue to the nature of this complaint, we have refunded the amount of $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.elitetest360.com or www.elitetest360.com/main/index.php Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if Elite Test is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of Elite Test We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-433-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-433-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product [redacted] placed his order on 5/8/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, [redacted] was automatically billed for his day supply on 5/23/as explained to him in the terms and conditions for which he agreed to [redacted] contacted our company on 5/26/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationWe have also refunded Mr [redacted] 's account in the amount of $for the full charge applied on 5/23/as we value customer satisfactionAlthough, [redacted] ordered our product, he has been refunded fully in the amount of $
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product [redacted] placed his order on 2/12/This is when he paid the initial $and this began his day trial period to sample from his initial day supplySince there was no notification of a request for cancellation and/or a returned product during his allotted trial period, [redacted] was automatically billed for his day supply on 2/27/as explained to him in the terms and conditions for which he agreed to [redacted] contacted our company on 3/5/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded one charge of $on that same day, the full charge applied on 2/27/We issued the refund as there was a delay in shipment, and made an exception for [redacted] ***We have also refunded [redacted] ***' account in the amount of $for the full charge applied for shipping and handling as we value customer satisfaction In regards to any other fee billed by his bank, [redacted] would need to contact his financial institutionAlthough, [redacted] ordered our product, he has been refunded fully in the amount of $ We attempted to contact the customer regarding the fees recurred by the bank, as we did not directly charge the customer these fees, we cannot issue the refundWe left a detailed message regarding a compromise in directly notifying his bank of the refunds and cancellations requested by customer
At Elite Test 360, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on EliteTest360.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on EliteTest360.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product *** [redacted] placed his order on 3/19/This is when he paid the initial $and this began his day trial period to sample from his initial day supplyHe initially contacted our company as of 4/1/and requested an extensionHe was provided with a cancellation date of 4/14/Since there was no notification of a request for cancellation and/or a returned product during his allotted trial period, *** [redacted] was automatically billed for his day supply on 4/15/as explained to him in the terms and conditions for which he agreed to and the representative which he spoke to*** [redacted] contacted our company on 4/15/with a request for cancellationHis account was canceled as instructed and he was sent a confirmation email confirming his cancellationBased on the nature of the call, the customer service agent refunded 25% of the charge, $as Mr [redacted] was made aware of the date to cancel and had not contacted us by that dateWe have also refunded *** [redacted] account in the amount of $for the remainder of the charge applied on 4/15/as we value customer satisfactionAlthough, Mr [redacted] ordered our product, he has been refunded fully in the amount of $