eLiveLife.com

Hi ***,We are very sorry that you had a negative customer service/outcome with the owner, *** ***I did speak to him and he does remember the situation and in his heart he did want to help you find another hotel in exchange for the *** *** Hotel provider.He has recently
moved on to start a new business venture *** and he can be reached at *** if you would like to talk with him. He is a very nice man and very approachable.I am now the General Manager. Myself and our current staff were not involved at the time in question.*** is a network of health, beauty and wellness service providers in San Diego since 1992. We do community outreach on behalf of our clients and we support over local and charitable events in San Diego annually.We are very proud of our business and we are very happy to promote our clients as we support the local San Diego community. You can look at our Facebook Page at ***We promote our client's services at these events through the donation or sale of their service promotions.We always guarantee the quality of the service providers - for example, if a massage therapist got injured in a car accident and could not do massage, we would offer our customer another service of their choice. We do have a no refund policy, but we work with any customer that is having an issue.We cannot guarantee how another business operates their business. If a business goes out of business or changes ownership, we will offer our customer a choice of another service. All of our service promotions have a 3-month expiration to cover the possibility of such situations.In doing some research, it appears that at that time we were never informed by the hotel of any change of ownership. Apparently, our contact at the hotel moved on and never informed us of an impending sale that changed their policies. We were promoting them at the time in good faith until we found out about the purchase of the hotel.This situation goes back to 2010/2011. We do not know when you tried to use the hotel certificate. We hope that you were able to use the other certificates and the additional certificates that were offered to you. We apologize if there was a lapse in the communication as it may have been thought that the extra certificates solved the issue.Please contact me if you want to discuss this further. I would like to offer you as a good faith gesture $worth of certificates from our new clients like European Wax Centers, Jump Around Now, etc.Thank you,*** ***
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Hi [redacted],We are sorry that our response did not resolve your complaint. We did not encourage you to contact the old owner, we offered his contact information to you only if you wanted to discuss this issue with him directly.Our process is that if a customer is unhappy with a service provider for any reason we will exchange that service for another service.  We offered you $300 worth of certificates and gift cards good for our current clients.  We would like to increase that to $500.You can contact me directly so we can get the new certificates and gift cards to you.[redacted]

Hi [redacted],We are very disappointed that you filed a complaint with the Revdex.com.The following is a review of the service you have been receiving and the terms of your signed agreement.  Note that a similar email was sent to you on October 25th - one day after you filed the complaint...

and we have not heard back from you.1)  Attached is Clause (8) page (2) of your signed agreement dated 2/27/14.  I will email you the full contract again in another email. Clause (8) states the $500 cash enrollment fee will be paid at the time of signing this agreement. This fee is non-refundable. The remaining marketing fee will be paid with $700 in trade. The page is initialed by you.  We have never used the $700 in trade.2)  Attached are your Promotional Certificates that have been on our website for over 7 1/2 months.3)  Attached are your orders that were redeemed on our website.  This represents 23 customers that reviewed your business profile on our website and chose your services over our other clients.  Every new customer that walks through your doors is a potential long term client of yours.4)  Attached is a 'google analytics' showing 345 Pageviews of your business profiles on our website since April 2014.5)  Attached are our calendar of events for September, October and November  - we donate to sponsor and participate in over 400 charity and fundraising events throughout San Diego annually.  Your promotional certificates are represented at all of these events.  You can also participate with us at these events at no additional cost to you,6)  Unfortunately, we did have a complaint from one of our customers that was very similar to a complaint from one of your customers on your yelp listing - both of those are attached to this email.  Due to the nature of the complaints we had no choice but to take you off our website for a short time to calm down the customer and to research the incident.  You have been back online and since then and you have received two more customer orders since then.7)  You have been accepting eLiveLife.com customers since you have filed your complaint October 24th.  I directly spoke to [redacted] K. on on October 28th.  He was at your office for an appointment and forgot to bring his certificate and I emailed it to you.8)  Regarding our business address - 7710 Balboa Ave provides 'Executive Suites Services' to many businesses.  We pay them a monthly fee to collect our mail.  We very often meet clients outside of their place of business as it is more causal environment.9)  The majority of the eLiveLife customers received their certificates as a result of a donation to a charity, a gift or sometimes a special that they purchase at events as part of the donation to the event.  Customers do not pay us for your services.  You receive the gratuity directly from the customer at the time of their appointment and you have the opportunity to further sell them upgrades to their service and, as a result of excellent customer service on your part, an opportunity to come back for another appointment.   And every customer that is treated well is a potential for not only repeat business but a great source for referrals as well.In conclusion, we have a valid, initialed and signed contract from you.  You agreed to pay a $500 non-refundable enrollment fee to cover initial costs. We have paid our administration team, our sales team, our graphic designers, our web editors, our event representatives and have promoted you at events and on our website as a result of you signing this agreement.  We do not see a reason to refund the fee after we put so much work and effort into your account and you continue to accept eLiveLife customers.I hope you can see the scope of the work that we have done and are continuing to do for you and understand how our efforts have given your business exposure in the San Diego community that you otherwise would not have received.We would like to resolve this matter now.In good faith, on both sides, if you remove your complaint, we would like to offer you 3 months of marketing free upon expiration of your agreement 2/26/15 - as long as you provide eLiveLife customers excellent customer service and we do not receive any more customer complaints.  We have a very busy and exciting 2015 coming up and would like to continue bringing you new customers.Please let us know that this matter is resolved and that you removed your complaint so that we can move forward in a positive and productive way.Thank you and please feel free to contact me with any questions.[redacted]General ManagereLiveLifeCall: 858.361.1149

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Question: I am seeing the response from the new owner. She is encouraging me to call the former owner and provides his information (strange) however, she is offering some coupons. I am just trying to understand the process and I would not like to damage the new management image if they are not responsible. My question is about the process. I am assuming the record stays but the end result is what it matters, is that correct? Thank you! [redacted]
Regards,
[redacted]

Review: [redacted] convinced me to pay him $500 cash in order to receive "high end" clients. I never received the clients he spoke of. He refuses to give me receipt or accounting information regarding the money he took from me. I have tried to resolve this with him. He will not get back to me, and when he does, he refuses to create a solution with me. He says that the money he collects is for charities, and I have consistently asked what charities and he refuses to provide me with proof or information regarding these charities. Every time I try to make an appointment to meet with him, he refuses to show up or makes excuses why he cannot. I also find it strange that his business address is in the same building as my business location, but he says he has no physical office at all, and that he uses that address to send his mail to. Since the beginning, the meetings with him have been in coffee shops, or meeting rooms at resorts, or anywhere but an office space. I feel that he is not trustworthy and I need outside help to solve this.Desired Settlement: I would like help in refunding the money he took from me. I do not want to work with him and am not interested in receiving his so called "high-end" clients. The two clients he sent to me ended up using my services for free and treating me disrespectfully. They said they had paid him instead. I feel taken advantage of and I have not even been paid for the work and time I have taken - while [redacted] has been collecting the money. I hope other business owners do not use his service. They should know he is not legitimate. I am very disappointed and kept trying to give him the benefit of the doubt. But, it is clear to me now that he is not a good business man and I need outside help as soon as possible to help fix this situation. Thank you.

Business

Response:

Hi [redacted],