We signed up for the alarm system with this company. We didn't know our future plans so they wrote on the paperwork that we could cancel our service by June 30 with no obligation, (to find out if we would still be able to use it). We mailed in their cancelation form. The address on the form turned out to be the wrong address. After that we faxed in the copy that they magically said they didn't get. We faxed it in again the following day, June 30. They did receive it but they refused to honor their written legal form saying June 30. They said they didn't care and that were going to be sent to collections. Afterwards they hung up on us.
On top of this the original sales rep came to our home putting a note on our door that we owed her $1700 or we were going to be sent to collections. (Harassment). We hate this company and their dishonesty. We hope no else falls into their traps.
We signed up for the alarm system with this company. We didn't know our future plans so they wrote on the paperwork that we could cancel our service by June 30 with no obligation, (to find out if we would still be able to use it). We mailed in their cancelation form. The address on the form turned out to be the wrong address. After that we faxed in the copy that they magically said they didn't get. We faxed it in again the following day, June 30. They did receive it but they refused to honor their written legal form saying June 30. They said they didn't care and that were going to be sent to collections. Afterwards they hung up on us.
On top of this the original sales rep came to our home putting a note on our door that we owed her $1700 or we were going to be sent to collections. (Harassment). We hate this company and their dishonesty. We hope no else falls into their traps.