Elizabeth Arden

We signed up for the alarm system with this company We didn't know our future plans so they wrote on the paperwork that we could cancel our service by June with no obligation, (to find out if we would still be able to use it)We mailed in their cancelation form The address on the form turned out to be the wrong address After that we faxed in the copy that they magically said they didn't get We faxed it in again the following day, June They did receive it but they refused to honor their written legal form saying June They said they didn't care and that were going to be sent to collections Afterwards they hung up on us On top of this the original sales rep came to our home putting a note on our door that we owed her $or we were going to be sent to collections (Harassment) We hate this company and their dishonesty We hope no else falls into their traps

Please see attached

Drop the antagonism as the attitude is unbecoming. How would Americans like to be treated in the same manner in someone else's country? I placed an order which never arrived except the evening rounds of the [redacted] delivery truck. I called in to inform the sales representative of the decision of having it returned, of an item which never showed up. The least the company could or would have done is in a simple gesture of an email or a telephone call to confirm that the order has been safely received and not misrouted and sent to another location. None of this response ever took placed to which I have no other recourse but to call into the credit card company to inform them of the undesirable incident. The credit card company has been informed that Elizabeth Arden has already credited the account after a longer period than was initially sounded. Kindly inform the company to keep up with the good work as it is expected that the long wait has been definitely worth it. No customers especially those who come from some other countries should be put through the prolonged retribution if their money too is not worth much. This is a customer review and not a complaint simply put! The overall sales presentation and delivery your beauty doctors is below the mark of most other reputable countries in the world. No amount of samples and double mirroring will erase the after effect of dealing with your sales professionals. Not only can your website and its content ever be made much use of, neither is your real time interaction! Save on sounding out to me the reason being the mental imbalanced and how much these type of customers should be marginalized.

Review: [redacted] had a sweepstake coupon code "untold" that worked when I used it to purchases 2 separate orders. The code was for $100 off of a $100 purchase. I made 2 purchases over $100 and the orders went through for the $100 off. The items showed as "it stock" and processing. I received confirmation of my orders and confirmations of payment via paypal. I received emails the next day (12/*/2013) stating that the order was cancelled. They are not being sent because they are not following up on a commitment that they made. I have 2 confirmation orders that I can provide Revdex.com.

Order number

This is what they said in the emails which is simply not true. the products are no longer in their inventory? These products are the main products of their business.

"We've had to cancel the following items on your order. If you didn't request the cancellation, that means the

products are no longer in our inventory. Don't worry, you won't be charged. We truly regret any trouble this has caused. If there's anything further we can do, please call ###-###-####. "Desired Settlement: Deliver of the orders at the confirmed transaction prices. Honor the coupon code that went through and were confirmed. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an online order using a promo code (untold) on December *, 2013. I received a confirmation email that all my items are in stock, how much I was charged including shipping, and that they will be shipped soon. a few hours later my order was canceled. the company will not honor the promo code I used. this is unfair practices as I completed the order AND received confirmation. if their IT made a mistake to give out a generous promo code, it should not reflect on the consumer.Desired Settlement: I expect my order to be honored. a properly placed online order with confirmation is a contract and needs to be honored. how can a consumer engage trust when I completed all the neccessary info, giving my personal information, credit card charged, and then received confirmation only to have company reneg because it was too good of a deal they offered??? don't offer the deal if you can't fullfill!!!!!

Review: I placed an order on Oct **. Because I used my international credit card, they asked me to provide supporting documents. I submitted my driver license, my passport, my bank statement and a picture of the card in my hand on Oct **. It has been over 1 week, I contact EA customer service 5 times but my order are still on hold. They all tell me it took 24-48 hours to process, but obviously they did not realize it has been over 192 hours. Today I called again, customer service tells me they can do nothing to help me process this order. Just sit and wait.

I planned on bring the products with me in a coming trip (early Nov). I suspect what EA's credit department is doing with all my personal information? I feel very uncomfortable and huge regret send them my personal information. I feel my ID is going to be stolen because obviously my order are not processed in a normal way. Now customer service cannot do anything about it, they can't even go tell credit department to look into my case. What I can do? I have to file complaint at Revdex.com, hope someone from EA will contact me.Desired Settlement: Go ahead process the order and ship the goods to me ASAP!

Business

Response:

Dear [redacted],

I am writing on behalf of [redacted] in response to above-referenced consumer inquiry. [redacted] is leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brands. Customers are able to purchase products a variety of ways including on the [redacted] website - [redacted]. The Customer Service function for orders placed through the website is managed in coordination with our e-commerce service provider, PFSWeb ("PFS").

[redacted] placed an order with [redacted] on October **, 2013. Because [redacted] used an international credit card, as is standard protocol, [redacted] emailed [redacted] a standard email requesting additional pieces of identification. As is evident by the attached sample email ("Exhibit "A"), [redacted] only requests the consumers provide a partially concealed credit card statement and a copy of the consumer's driver's license. Regrettably, during that period, PFS, was transitioning to a different email platform which resulted a delay to shipping and processing [redacted]'s order. [redacted] did not use [redacted]'s in any way other than to process her order.

Since she had not received her items, on October **, 2013, [redacted] contacted [redacted] and canceled her order and then placed a new order using a domestic credit card. [redacted]'s order was shipped on October [redacted] and she has received all her items on October [redacted], 2013. A copy of the UPS confirmation documentation is attached hereto as Exhibit "B".

[redacted] wants its customer to be satisfied and have appositive experience when placing orders on its website. [redacted] truly regrets that [redacted]'s order was delayed and may have caused her any trouble. As [redacted] nows has her complete order, Elizabeth Arden believes it has completely resolved [redacted]'s' complaint.

If you have any additional questions, please contact me directly at ###-###-####.

Business

Response:

Dear [redacted],

I am writing on behalf of [redacted] in response to above-referenced consumer inquiry. [redacted] is leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brands. Customers are able to purchase products a variety of ways including on the [redacted] website - [redacted]. The Customer Service function for orders placed through the website is managed in coordination with our e-commerce service provider, PFSWeb ("PPS").

[redacted] placed an order with [redacted] on October **, 2013. Because [redacted] used an international credit card, as is standard protocol, [redacted] emailed [redacted] a standard email requesting additional pieces of identification. As is evident by the attached sample email ("Exhibit "A"), [redacted] only requests the consumers provide a partially concealed credit card statement and a copy of the consumer's driver's license. Regrettably, during that period, PPS, was transitioning to a different email platform which resulted a delay to shipping and processing [redacted]'s order. [redacted] did not use [redacted]'s in any way other than to process her order.

Since she had not received her items, on October **, 2013, [redacted] contacted [redacted] and canceled her order and then placed a new order using a domestic credit card. [redacted]'s order was shipped on October [redacted] and she has received all her items on October [redacted], 2013. A copy of the UPS confirmation documentation is attached hereto as Exhibit "B".

[redacted] wants its customer to be satisfied and have appositive experience when placing orders on its website. [redacted] truly regrets that [redacted]'s order was delayed and may have caused her any trouble. As [redacted] nows has her complete order, [redacted] believes it has completely resolved [redacted]'s' complaint.

If you have any additional questions, please contact me directly at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This is the same response as they sent a week ago. and I've respond to that one.

Please read my previous response and do not send me same response again. ]

r for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a perfume gift set called untold by elizabeth arden when it got her we couldnt get it to spray and also the shower gel and the body lotion was defective it was missing product the lotion was a 6.7 and so was the shower gel also the perfume was 3.4 ounces we couldnt get the pefume to work upon in vestegating we learned we had a demenstration set it was tester we contacted this company and they sent a evolope to send the stuf back [redacted] picked up the stuff that was the last we seen of it the company claims they never got it well it never came back to us it took almost three months for us or the to make contact we did everything they ask us to do and still no replacement made contact and once again they did not recieve it it still has not come back to us so we decided to file this complaint also proof of purchase was sent that to is lostDesired Settlement: we want a replacement of all lotion and shower gel and perfume full sizes just like we brought and got ripped off for

Review: Returned a defective lipstick to the New Providence location in early Oct. and still have not gotten the refund that was promised. No answer on customer service line.

[redacted] keeps leaving me messages in the afternoon on my home phone that refund has been issued.

NEVER RECEIVED ANYTHING FROM THIS AWFUL COMPANY.Desired Settlement: Kindly send the check of approx. $24.75

Business

Response:

Please see attached

Review: On 12-2-13 I placed an order on [redacted]. Order # [redacted] The next morning I received an email telling me my order was cancelled. Yet the company charged my credit card and they still have not returned my money. I have called so many times and they refuse to let me speak with the credit dept. who handles all the charges. My credit card says they cant do anything about it as I have to wait for EA to refund it. Yet when I call EA they claim they never charged my card. I went to their [redacted] page and this has happened to a lot of people and no one seems to be getting their refunds. Please help as all I want is my money back that they charged to my card. Thank you

Product_Or_Service: makeup

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my money refunded since the company canceled my order. I have tried resolving this myself but they are not refunding my money

Review: Elizabeth Arden sent me an expired face creamï''it has already gone bad. I called the service, but they refuse to re-sent a new one.

I bought a eye cream on Elizabeth Arden office store online, with 11 sample sets as gift . When I receive them, I found most samples will be expired, and actually one face cream already gone bad! it is can't be used, and due to metamorphic cream, which was leaked, my travel bag has been contaminated by it.

I called service people, they tell me the expired cream also can be used, I am so shocked, because it was metamorphic. I want to get new one but they refused.

Problem data: it shows expired on 2013/11

Sales Rep: I receive it on 20/12/2013

the product name of the bad cream is 'PREVAGE'(r) Day Intensive Anti-aging Moisture cream'

Order Numbers: [redacted]

TOTAL AMOUNT: $81.47Desired Settlement: Re-send the samples, make sure they are new and not expired .And re-send a new travel bag.

Business

Response:

[redacted], I am writing on behalf of Elizabeth Arden in response to above-referenced consumer inquiry. Elizabeth Arden is leading global prestige beauty products company with an extensive portfolio of prestige fragrance, skin care and cosmetic brands. Customers are able to purchase products a variety of ways including on the Elizabeth Arden website — www.elizahetharden.com. The Customer Service function for orders placed through the website is managed in coordination with our e-commerce service provider, PFSWeb. On December 16, 2013, [redacted] placed an order an elizabetharden.om for PREVAGE® Anti—aging Eye Serum for which she paid full price. Her purchase qualified her to receive a “Mega Gift" which included a gift with purchase as well as Elizabeth Arden Visible Difference Triple Packette sample. The order was shipped on December 18, 2013 via UPS and delivered on December 20, 2013. On December 20, 2013, [redacted] called PFS customer service advising that the sample in the GWP was leaking and the bag arrived damaged. PFS advised the [redacted] that it would send out another sample bag and also offered [redacted] 10% off her next order for the inconvenience this may have caused her. At the time [redacted] contacted PFS, Elizabeth Arden had no remaining stock of the “Mega Gift", so Elizabeth Arden sent [redacted] a comparable GWP and also provided her with additional samples . On January 2, 2014, PPS was processed the request to ship [redacted] her replacement items. The order was shipped via UPS on January, 2, 104 and arrived on January 6, 2014. Elizabeth Arden first learned through her letter to the Revdex.com, that [redacted] also asserts she received an expired item as part of her initial GWP paid. Once we learned of [redacted] complaint, the Company shipped out more Prevage sample to [redacted] on January 6, 2014 which was delivered January 9, 2014. Elizabeth Arden truly regrets an inconvenience this has cause [redacted] has asked for new samples, as well as a travel bag. Elizabeth Arden sent Ms Li. a new travel bag, and more samples, replaced her GWP and offered her a discount. At this time, Elizabeth Arden believes it has completely resolved [redacted] complaint. If you have any additional questions, please contact me directly at [redacted] Very truly yours, [redacted] Vice-President & Associate General Counsel

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,