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Elizabeth Frederick Photography

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Reviews Photographer Elizabeth Frederick Photography

Elizabeth Frederick Photography Reviews (5)

To whom it may concern: My client *** placed an order as she mentioned & they were a custom order for storyboards and a custom frame for one of the storyboard prints, as well as some other small printsDue to the nature of the custom product, it takes some processing time of 1-weeks for the proof to be sent to my clientOnce it's been sent, I wait for an approval before sending outOn July 20th, I received a [redacted] message from my clients daughter *** who child is pictured in the session saying her mom never received my emails regarding approval for the printsIn June & May I did have a little bit of a hacking problem, but I hadn't noticed any issues in July & thought it was solvedI am not sure if it's not, or why it only seems to effect Joan, but it seems it didI got approval from Joan's daughter on July 24th while I was on vacationUpon my return on August 7th, I placed the order for the prints and frame (both attached to this email)I received all the prints on August 9th as they have been sitting in the box patiently waiting for the arrival of the frameThe frame is a custom product that is hand made on demandProduction can take up to 4-weeks depending on their workloadI have not received shipping confirmation on that yet, but it has been orderedI expect it should be shipped any day now To help my client ease any concerns, I did send out the rest of the order today via USPS, attached is the confirmationEverything but the 12xprint that goes in the 12xframe will be shipped at a later date when the frame has arrivedElizabeth Frederick Photography [redacted]

As stated in the other email, the frame and collage are still being processedThe frame was ordered at the same time as the other prints when I got back from vacationSince it's a custom hand made product it takes 4-weeks in productionThen usually takes a week to ship to me The attachments show the frame that was ordered and pending shipment as well as the 12xprint that is waiting to be put in the frameI was holding onto the rest of the order until everything came in and would ship them all together, however, in light of this complaint, I sent out part of the order while the remaining wait to be shipped

Complaint: ***
I am rejecting this response because I did not receive all the photos I paid forI also paid for another four photo collage of pictures that was to be framed in a white sculpted frame
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: The picture frame that we are waiting for should have been ordered in June not August, There was nothing that needed approval regarding that order.It was all decided on the day it was ordered. My understanding of the order that needed my approval was that I would be contacted within 2 weeks to approve the design. I was never contacted nor were my emails or phone calls returned. My daughter contacted Elizabeth Frederick on [redacted] when I was not getting any response. My daughter did not set up the appointment and did not pay for the order. I am the customer. I   had family photos taken the last week of June by another photographer and the proofs were ready in one week. The order was custom framed and has been hanging on my walls for 3 weeks. The bottom line is that this is not resolved until the order is fulfilled.
Sincerely,
[redacted]

To whom it may concern: My client [redacted] placed an order as she mentioned & they were a custom order for 2 storyboards and a custom frame for one of the storyboard prints, as well as some other small prints. Due to the nature of the custom product, it takes some normal processing time of...

1-2 weeks for the proof to be sent to my client. Once it's been sent, I wait for an approval before sending out. On July 20th, I received a [redacted] message from my clients daughter [redacted] who child is pictured in the session saying her mom never received my emails regarding approval for the prints. In June & May I did have a little bit of a hacking problem, but I hadn't noticed any issues in July & thought it was solved. I am not sure if it's not, or why it only seems to effect Joan, but it seems it did. I got approval from Joan's daughter on July 24th while I was on vacation. Upon my return on August 7th, 2017 I placed the order for the prints and frame (both attached to this email). I received all the prints on August 9th as they have been sitting in the box patiently waiting for the arrival of the frame. The frame is a custom product that is hand made on demand. Production can take up to 4-6 weeks depending on their workload. I have not received shipping confirmation on that yet, but it has been ordered. I expect it should be shipped any day now.  To help my client ease any concerns, I did send out the rest of the order today via USPS, attached is the confirmation. Everything but the 12x12 print that goes in the 12x12 frame will be shipped at a later date when the frame has arrived. Elizabeth Frederick Photography[redacted]

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Address: 145 Qunnipiac st, Wallingford, Connecticut, United States, 06492

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