Elizabeth Furniture

Here at Elizabeth Furniture we try to please our customers with the...

best customer service. The reports on warranties usually take reasonable days due to courtesy calls, pictures and e-mails to get an appointment, transportation or stock availability. Elizabeth Furniture always wants to please our customers and keep them in touch thru our telephone lines, email or text messages to out team.
We fully understand that part issues and damages do occur in the furniture business. We are committed to improve prevent and resolve any problem with our merchandise.
We do expect our customers‘ patient in handling such matter, while we assure you that we will handle parts and claims seriously, reasonably and fairly. Rest assures that will not take advantage of our customers who have support us.
We always require the customer to be present when we open the new boxes and set up the furniture and inspect the delivered merchandise before signed our delivery report received in good condition. That is a time saver.
Common business courtesy requires that if there is any manufacturing defect or damages, an appointment prior authorization will be schedule, following the pick up of the merchandise and after an inspection from the warehouse personnel, Elizabeth Furniture will take the replacement part where the situation warrant such resolutions.
We expect cooperation; we will do on our behalf to provide the replacement in reasonable time. All exchanges need to be inspected by the warehouse personnel prior any settlement.  
from the manufacturer, it is our job to place a report as soon as we know any problem. The exchanges will not cover or honor any damage made by a customer daily use such as a stain made by bottles or any ring of a glass or drink on top of the wood or scratches ; they only covered factory related defects.
A picture was sent to me from her husband [redacted] on 3/10/14, responded the same day, via e-mail The first report on 3/10/14 was only for a crack on the dresser.
On 3/13/14 I informed my customer [redacted] and [redacted] via e-mail, that I was scheduling the appointment to resolve the issue w the main warehouse. I always keep in touch w my customers to let them know what is happening.
We kindly took the dresser and the mirror from the customers house . Elizabeth Furniture team were ready for an inspection and exchange to the main warehouse and they refused to exchange the dresser because of the marks and stains by daily use from household , not from factory related .I lost all my chances to get a new one because of the soiled piece. They recognize the damage, but they only offered to repair it, they were able to exchange the mirror.
I informed that situation to [redacted] and [redacted] thru a phone call 3/18/14 and e-mail to [redacted] 3/19/14.
She called me again on 3/19/14 to report another defect, and I was willing to make an entire inspection about the quality. I was prepared and talked to my team about inspect every inch of the set w a flashlight. If something was wrong, we will be ready to resolve it.
We keep e-mails and text to prove every report, communicating with them on 3/10 /14 — 3/ 13/2014 -3/ 19 / 14 -3/21/2014 -3/22/ 14 and 3/24 / 14 via e-mail , store telephone and cell phone text .
We have an open communication w my customer [redacted] and [redacted] , she spoke to me her concerns and I decided to send my delivery team to inspect the entire set , after a conversation thru the phone with [redacted] and my movers I decided to remove everything and give her a new set to make her happy .With her permission my team told her we wanted to give a complete warranty service to make a full exchange .The only way to inspect defective merchandise was to remove and bring every piece back to the warehouse. We offered metal rails to hold her queen mattress until we and the warehouse resolve the warranty.  
accepted warranty. 3/27/2014
Elizabeth Furniture offered the choice for a better collection to the customers the same classic Roman design and We brought a new the bed so she could see the quality it in person not from the magazine.
We had a new meeting on Saturday afternoon 03/28/14 at the store to show it , to touch it, to see the pieces of the new bed , and she agreed about the brand new classic style design ,color and quality , after asked [redacted] if she was ok to bring this new set brand new in boxes for her , and she accepted , and with [redacted] and [redacted]
permission we brought the whole set , we advised the same day that the chest was not in stock at the moment from the main warehouse .The Bed, the dresser, the mirror and 2 night stands were delivered on April 1 2014.
Note* The customer agreed on 03/28/14 to wait for the chest as soon is available from the company in few days. We reach a happy agreement.
Here at Elizabeth Furniture we take responsibility since the moment we offer our products and services. Please understand a reasonable time when we place exchanges and be patient to complete our warranty procedures.
We promise to do our best to be fair on our behalf and always respectful to the customers.
We trust that they will do the same in return.
We understand that transpiration occurs when our movers works hard all day and bad odor comes from the skin not alcohol related . Also please understand any delivery delay due to traffic and transportation. It is very important the safety of the people driving big trucks thru busy roads as well for the merchandise inside the truck.
We understand that if our customers do not benefit from our products and service, we are ultimately also at loss with that in mind we promise to do our best to be fair on our behalf and be respectful for every customer concern.
We trust that they will understand and do the same in return.

Review: I purchase a bedroom set on 3/3/2014. The set is called the Roman Empire 6pc set for the price 3500.00. I also bought a [redacted] mattess and box spring for 450. Delivery was sceduled for 3/8/2014 at 10:00am. The delivery arrived at my house at 12:00pm. My husband noticed that one of the workers smelled like alcohol. On sunday morning 3/9/2014 I went to dust the furniture with an old dry cloth. I then noticed that my dresser had a crack in the wood. The next day 3/10/2014 I called and inform my sales rep of the crack on my dresser and about one of the workers smelling of alcohol. She informed me to take pictures and send it to email and she was going to speak with her boss about the worker.The furniture company come to pick up the dresser on 3/17/2014 around 2pm. My sales rep informed me that once they received the dresser they would do an even exchange under the 90 warranty. The next day 3/18/2014 My sales rep [redacted] explained to me that the manufacturer will not take the dresser back because their are stains on the dresser. The only thing that [redacted] said that she would be able to do is fix the damage and give it back to me. On 3/19/2014 I noticed that one of the pillars was cracked around the bottom , I informed [redacted] right way. I took pictures and email them to her also. On 3/24/2014 the Elizabeth furniture came to pick the damaged pillar up. When the movers started to take down the pillars one of the workers noticed that there was a crack in the back pillar as well. The mover took out his cell phone and used a flashlight to check over the entire bedroom set. When the mover was done he found abut 8-9 more damaged areas on the end tables on my husbands dresser it was unbelievable. It was so bad the mover called [redacted] and they took the whole entire bedrrom set with them now all I have is a bed setting on a frame. I have spoken to [redacted] today 3/25/2014 and the manufacture is giving her a hard time.Desired Settlement: All the back and forth with the furniture company and the manufacture no one wants to take responsibility. I want my money back because the furniture company does not want to honor the warranty.

Business

Response:

Here at Elizabeth Furniture we try to please our customers with the best customer service. The reports on warranties usually take reasonable days due to courtesy calls, pictures and e-mails to get an appointment, transportation or stock availability. Elizabeth Furniture always wants to please our customers and keep them in touch thru our telephone lines, email or text messages to out team.

We fully understand that part issues and damages do occur in the furniture business. We are committed to improve prevent and resolve any problem with our merchandise.

We do expect our customers‘ patient in handling such matter, while we assure you that we will handle parts and claims seriously, reasonably and fairly. Rest assures that will not take advantage of our customers who have support us.

We always require the customer to be present when we open the new boxes and set up the furniture and inspect the delivered merchandise before signed our delivery report received in good condition. That is a time saver.

Common business courtesy requires that if there is any manufacturing defect or damages, an appointment prior authorization will be schedule, following the pick up of the merchandise and after an inspection from the warehouse personnel, Elizabeth Furniture will take the replacement part where the situation warrant such resolutions.

We expect cooperation; we will do on our behalf to provide the replacement in reasonable time. All exchanges need to be inspected by the warehouse personnel prior any settlement.

from the manufacturer, it is our job to place a report as soon as we know any problem. The exchanges will not cover or honor any damage made by a customer daily use such as a stain made by bottles or any ring of a glass or drink on top of the wood or scratches ; they only covered factory related defects.

A picture was sent to me from her husband [redacted] on 3/10/14, responded the same day, via e-mail The first report on 3/10/14 was only for a crack on the dresser.

On 3/13/14 I informed my customer [redacted] and [redacted] via e-mail, that I was scheduling the appointment to resolve the issue w the main warehouse. I always keep in touch w my customers to let them know what is happening.

We kindly took the dresser and the mirror from the customers house . Elizabeth Furniture team were ready for an inspection and exchange to the main warehouse and they refused to exchange the dresser because of the marks and stains by daily use from household , not from factory related .I lost all my chances to get a new one because of the soiled piece. They recognize the damage, but they only offered to repair it, they were able to exchange the mirror.

I informed that situation to [redacted] and [redacted] thru a phone call 3/18/14 and e-mail to [redacted] 3/19/14.

She called me again on 3/19/14 to report another defect, and I was willing to make an entire inspection about the quality. I was prepared and talked to my team about inspect every inch of the set w a flashlight. If something was wrong, we will be ready to resolve it.

We keep e-mails and text to prove every report, communicating with them on 3/10 /14 — 3/ 13/2014 -3/ 19 / 14 -3/21/2014 -3/22/ 14 and 3/24 / 14 via e-mail , store telephone and cell phone text .

We have an open communication w my customer [redacted] and [redacted] , she spoke to me her concerns and I decided to send my delivery team to inspect the entire set , after a conversation thru the phone with [redacted] and my movers I decided to remove everything and give her a new set to make her happy .With her permission my team told her we wanted to give a complete warranty service to make a full exchange .The only way to inspect defective merchandise was to remove and bring every piece back to the warehouse. We offered metal rails to hold her queen mattress until we and the warehouse resolve the warranty.

accepted warranty. 3/27/2014

Elizabeth Furniture offered the choice for a better collection to the customers the same classic Roman design and We brought a new the bed so she could see the quality it in person not from the magazine.

We had a new meeting on Saturday afternoon 03/28/14 at the store to show it , to touch it, to see the pieces of the new bed , and she agreed about the brand new classic style design ,color and quality , after asked [redacted] if she was ok to bring this new set brand new in boxes for her , and she accepted , and with [redacted] and [redacted]

permission we brought the whole set , we advised the same day that the chest was not in stock at the moment from the main warehouse .The Bed, the dresser, the mirror and 2 night stands were delivered on April 1 2014.

Note* The customer agreed on 03/28/14 to wait for the chest as soon is available from the company in few days. We reach a happy agreement.

Here at Elizabeth Furniture we take responsibility since the moment we offer our products and services. Please understand a reasonable time when we place exchanges and be patient to complete our warranty procedures.

We promise to do our best to be fair on our behalf and always respectful to the customers.

We trust that they will do the same in return.

We understand that transpiration occurs when our movers works hard all day and bad odor comes from the skin not alcohol related . Also please understand any delivery delay due to traffic and transportation. It is very important the safety of the people driving big trucks thru busy roads as well for the merchandise inside the truck.

We understand that if our customers do not benefit from our products and service, we are ultimately also at loss with that in mind we promise to do our best to be fair on our behalf and be respectful for every customer concern.

We trust that they will understand and do the same in return.