This is our response to Mr***'s complaints Please see attached Smart Shield contract dated and signed by both our customer, Mr*** and our sales rep, John *** The start and end dates are verbally given and are not required to be on our contract The cost of labor and
materials are on the contract Proof of license was not given, as in the state of TX this is not required Proof of worker's compensation was not be given, as in the state of TX this is not required Liability insurance proof WAS provided A lien release was NOT requested by Mr*** but we do provide them UPON REQUEST We did request a larger amount for Mr*** to get approved with *** *** but that did not happen and we were not given a reason, as that is between Mr*** and *** *** and we have no control over that Mr*** WAS approved right away, just for a lesser amount He was never "disapproved" Mr*** signed and dated all the necessary paperwork for this approval AND the timing of the release of funds to us Not only did we replace Mr***'s roof, but we replaced the gutters, downspouts, painted and replaced damaged wood which was not included with insurance The contract total was $21,for all the stated work The $3,that Mr*** is questioning was for upgrades of shingles and roof materials The $was for upgrades of other materials and it was originally thought a permit would be needed for this job but was not and Mr*** was not charged for a permit We do not offer a senior citizen discount and our website does not state this, so I am unsure where Mr*** got this information as it was not discussed at any time during the process Mr*** was aware of all of the above and initialed the amounts, as he requested additional work during the completion I would also like to note that no time during the job did Mr*** refuse or dispute anything WE received the final payment, closed the job file out, filed his warranty and mailed our thank-you card in February We did not hear from Mr*** until 5/21/when we signed for a certified letter from Mr*** stating his complaint, giving us days to respond or he would take action We immediately contacted Mr*** the same day by email and phone letting him know we would review everything and that we would contact him asap and he agreed On 5/27/15, we left a message and email for Mr*** On 5/28/15, Mr*** emailed us to let us know he would be available later that day and we did in fact discuss his concerns He felt he was overcharged and stated that either we pay him money or he would make complaints with the Revdex.com I informed Mr*** that we charged for the work that completed and he had no complaints during the process If you have any questions, please contact me or my office My cell is *** and my email is *** or *** My office is 281/251-and that email is *** Sincerely,Eric ***Smart Shield Roofing Spring Cypress Rd#E-8Tomball, TX
Sent: Wednesday, July 08, 4:PM To: *** Subject: Complaint ID # *** Attached is the signed and initialed contract between us and the customer, the 1st payment of $10,(*** *** loan/credit card, the 2nd payment (check #1485), the final payment (check #1486), the delivery invoice from our supplier for proof of the delivery date for the materials, and the lead sheet showing/proving that he contacted *** (no 10% discount) and not *** *** like he stated. All payments made to us add up to the total on the signed contract Eric *** Thank you J Susan *** Office Manager Smart Shield Roofing Solutions Spring Cypress Rd#E-Tomball, TX Phone: 281-251-Fax: 832-559-*** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerThis message contains confidential information and is intended only for the individual namedIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This information is a duplicate as it was already sent. The total agreed price for the entire job was $14,000.00, not $21,808.65.I was duped into signing the entire check from the insurance company over to the company, then an additional $3,065.00 was requested. Theclearly indicated that the final bill for the job was inflated. I was grossly overcharged, deceived and forced to pay the additionalamount requested had to be paid or the company planned to place a lien on my property unless I paid. This is no way to do business. If you bid a job, the business should stick to the agreed amount. It matters little who I received the recommendation from. [redacted]reflects a 10% senior citizen discount. Or is this just another deception on the part of the company's part.The owner, Eric [redacted], will say anything to not admit that I was grossly overcharged.
This is our response to Mr***'s complaints Please see attached Smart Shield contract dated and signed by both our customer, Mr*** and our sales rep, John *** The start and end dates are verbally given and are not required to be on our contract The cost of labor and
materials are on the contract Proof of license was not given, as in the state of TX this is not required Proof of worker's compensation was not be given, as in the state of TX this is not required Liability insurance proof WAS provided A lien release was NOT requested by Mr*** but we do provide them UPON REQUEST We did request a larger amount for Mr*** to get approved with *** *** but that did not happen and we were not given a reason, as that is between Mr*** and *** *** and we have no control over that Mr*** WAS approved right away, just for a lesser amount He was never "disapproved" Mr*** signed and dated all the necessary paperwork for this approval AND the timing of the release of funds to us Not only did we replace Mr***'s roof, but we replaced the gutters, downspouts, painted and replaced damaged wood which was not included with insurance The contract total was $21,for all the stated work The $3,that Mr*** is questioning was for upgrades of shingles and roof materials The $was for upgrades of other materials and it was originally thought a permit would be needed for this job but was not and Mr*** was not charged for a permit We do not offer a senior citizen discount and our website does not state this, so I am unsure where Mr*** got this information as it was not discussed at any time during the process Mr*** was aware of all of the above and initialed the amounts, as he requested additional work during the completion I would also like to note that no time during the job did Mr*** refuse or dispute anything WE received the final payment, closed the job file out, filed his warranty and mailed our thank-you card in February We did not hear from Mr*** until 5/21/when we signed for a certified letter from Mr*** stating his complaint, giving us days to respond or he would take action We immediately contacted Mr*** the same day by email and phone letting him know we would review everything and that we would contact him asap and he agreed On 5/27/15, we left a message and email for Mr*** On 5/28/15, Mr*** emailed us to let us know he would be available later that day and we did in fact discuss his concerns He felt he was overcharged and stated that either we pay him money or he would make complaints with the Revdex.com I informed Mr*** that we charged for the work that completed and he had no complaints during the process If you have any questions, please contact me or my office My cell is *** and my email is *** or *** My office is 281/251-and that email is *** Sincerely,Eric ***Smart Shield Roofing Spring Cypress Rd#E-8Tomball, TX
Sent: Wednesday, July 08, 4:PM To: *** Subject: Complaint ID # *** Attached is the signed and initialed contract between us and the customer, the 1st payment of $10,(*** *** loan/credit card, the 2nd payment (check #1485), the final payment (check #1486), the delivery invoice from our supplier for proof of the delivery date for the materials, and the lead sheet showing/proving that he contacted *** (no 10% discount) and not *** *** like he stated. All payments made to us add up to the total on the signed contract Eric *** Thank you J Susan *** Office Manager Smart Shield Roofing Solutions Spring Cypress Rd#E-Tomball, TX Phone: 281-251-Fax: 832-559-*** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressedIf you have received this email in error please notify the system managerThis message contains confidential information and is intended only for the individual namedIf you are not the named addressee you should not disseminate, distribute or copy this e-mailPlease notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your systemIf you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This information is a duplicate as it was already sent. The total agreed price for the entire job was $14,000.00, not $21,808.65.I was duped into signing the entire check from the insurance company over to the company, then an additional $3,065.00 was requested. Theclearly indicated that the final bill for the job was inflated. I was grossly overcharged, deceived and forced to pay the additionalamount requested had to be paid or the company planned to place a lien on my property unless I paid. This is no way to do business. If you bid a job, the business should stick to the agreed amount. It matters little who I received the recommendation from. [redacted]reflects a 10% senior citizen discount. Or is this just another deception on the part of the company's part.The owner, Eric [redacted], will say anything to not admit that I was grossly overcharged.