Revdex.com RE: Complaint Number [redacted] Second Response provided by Spears, Dewitt, & Hall Spears, Dewitt, & Hall received Revdex.com complaint #[redacted] on August 4, 2015. On August 5, 2015, Spears, Dewitt, & Hall responded. The complainant, Ms. [redacted], thereafter “rejected” the response. Accordingly, Spears, Dewitt, & Hall files this second response. 1. Complaint regarding documentation: Complainant stated that she has not received any statements since February 25, 2015. Spears, Dewitt, & Hall utilizes a secure software management program that automatically generates an account balance statement prior to each payment date that has been agreed upon by each consumer. Each generated account balance statement is printed and mailed prior to each consumer’s payment date. Upon final payment, an automatic “Paid in Full/ Settlement in Full” letter is generated and mailed to the consumer. Therefore, in accordance with our standard business practices, utilizing our secure software management program, the above named complainant would have been mailed an account balance statement prior to each of her agreed upon payment dates and a final statement once her account was paid in full. Specifically, in this case, the claimant’s address changed in February and may have caused a delay in receiving a couple of monthly statements. However, a final statement was generated on July 25, 2015 and mailed on July 30, 2015. After receiving her original Revdex.com complaint #[redacted], Spears, Dewitt, & Hall immediately sent to complainant another final statement on August 5, 2015, showing a balance of $0.00, via certified mail, return receipt requested. As of this date, August 12, 2015, Spears, Dewitt, & Hall has not yet received the returned, signed green card. On August 7, 2015, complainant apparently received the July 25th final statement. There was a discrepancy on the statement, showing a one cent balance. The discrepancy has since been corrected. The final statement that was mailed to complainant on August 5, 2015 shows the debt paid in full with a balance of $0.00. An update showing paid in full will be submitted to the credit bureaus. 2. Complaint regarding selling debt to other debt collection agencies Complainant stated concern regarding a “sale to other debt collection agenc[ies]” and a negative reflection on her credit. The one cent discrepancy has been explained. Further, Spears, Dewitt, & Hall does not sell debts to third party debt collection agencies. As stated before, an update showing paid in full will be submitted to the credit bureaus. Any further questions or concerns can be addressed to the company’s General Counsel, [redacted], at [redacted] or [redacted].[redacted].
Revdex.com RE: Complaint Number [redacted] Second Response provided by Spears, Dewitt, & Hall Spears, Dewitt, & Hall received Revdex.com complaint #[redacted] on August 4, 2015. On August 5, 2015, Spears, Dewitt, & Hall responded. The complainant, Ms. [redacted], thereafter “rejected” the response. Accordingly, Spears, Dewitt, & Hall files this second response. 1. Complaint regarding documentation: Complainant stated that she has not received any statements since February 25, 2015. Spears, Dewitt, & Hall utilizes a secure software management program that automatically generates an account balance statement prior to each payment date that has been agreed upon by each consumer. Each generated account balance statement is printed and mailed prior to each consumer’s payment date. Upon final payment, an automatic “Paid in Full/ Settlement in Full” letter is generated and mailed to the consumer. Therefore, in accordance with our standard business practices, utilizing our secure software management program, the above named complainant would have been mailed an account balance statement prior to each of her agreed upon payment dates and a final statement once her account was paid in full. Specifically, in this case, the claimant’s address changed in February and may have caused a delay in receiving a couple of monthly statements. However, a final statement was generated on July 25, 2015 and mailed on July 30, 2015. After receiving her original Revdex.com complaint #[redacted], Spears, Dewitt, & Hall immediately sent to complainant another final statement on August 5, 2015, showing a balance of $0.00, via certified mail, return receipt requested. As of this date, August 12, 2015, Spears, Dewitt, & Hall has not yet received the returned, signed green card. On August 7, 2015, complainant apparently received the July 25th final statement. There was a discrepancy on the statement, showing a one cent balance. The discrepancy has since been corrected. The final statement that was mailed to complainant on August 5, 2015 shows the debt paid in full with a balance of $0.00. An update showing paid in full will be submitted to the credit bureaus. 2. Complaint regarding selling debt to other debt collection agencies Complainant stated concern regarding a “sale to other debt collection agenc[ies]” and a negative reflection on her credit. The one cent discrepancy has been explained. Further, Spears, Dewitt, & Hall does not sell debts to third party debt collection agencies. As stated before, an update showing paid in full will be submitted to the credit bureaus. Any further questions or concerns can be addressed to the company’s General Counsel, [redacted], at [redacted] or [redacted].[redacted].