Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Fyi .Galco Construction refunded the $overcharge, so I am dropping my complaint Regards, [redacted]
This is the first claim I have ever made against a businessThe hole was not made by scraping over a roofAs I said, we unfolded it and there was a holeHow could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there againAgain, the size of the tarp was hand-written, not the label I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting usWe have told every single one of our friends not to shop at the storeAs a matter of fact, we recently had friends move here and they wondering where to go for a greenhouseThey saw Swaseys advertised and we immediately told them of our horrible experience Also, I have posted on [redacted] a few times concerning this awful experienceIronically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use themIt was a jokeMy husband and I have a new term: "That is so Swaseys" meaning anything that is crappy.So now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends
We did not put the hole in the tarp either on purpose (like they accused us of) or by scraping it across our roofWe unfolded it and saw the holeThe point of all of this is, the woman I spoke with told me that the reason they charged the re-stocking fee was because they believed we purposely put the hole in the tarp, not because of the condition of the packagingWhich by the way was not openedIt was wet and the "label" was worn offThe "label" was a hand-written size of the tarpThe accusation of purposefully putting a hole in the tarp was extremely offensiveWe are not that kind of peopleWe shopped there on a regular basis but no more, as with the friend who originally told us of themHe will never shop there again because he knows what kind of people we are and knows that an accusation like that is ridiculous An ironic follto this is that recently we used some zip ties that we purchased from themEvery single on of them broke as we tried to use them
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the futureI wonder how many other claims that they have filed against other business?With Regards, [redacted]
Our standard posted tarp policy is no returns on opened tarpsIssues of repacking them, along with customers using them fora few days, then returning have cause this policyIf we do feel it is a legitimate return we charge a 15% restocking feeWe offerfull refund on defective tarps.The following
details the interaction with the customer between my employees and myself.1) Customer came in to buy a tarp 1, they pick out a size to cover their roof, they where very unsure if itwas correct, we told them to check before opening.2) They brought tarp back saying it was to big, they then purchased two tarps to cover their roofTarp and Tarp 3.Full refund, no stocking fee on tarp 1.3) They then brought tarp back saying after they got on the roof it had a tearWe gave them full credit for tarp.Upon examination of tarp later it was obvious where the tear was that is was damaged while putting on the roof.4) They then questioned the quality of these tarps, we encouraged them that these are the tarps all of ourroofing contractor clientele use, they are heavy duty, but you can't drag them over sharp flashing on the roof.5) They then brought back tarp 2, opened, wet, with the label destroyed to the point we could not see the tarp size on it.We charged our 15% restocking fee on this refund.The customer mentioned in the filed complaint that she was a regular customer and that she should not be treated in thisfashionNone of my staff or myself have ever seen her or her husband beforeHer husband was very nice during theexchange and did not have a problem with the restocking fee.With honesty and truthfulness,*** *** *** *** Swasey's Hardware & Hobbies 1** * *** *** ***
*** *** ** ***
*** M-F 9am-6pm, Sat 9am-5pm Enjoy your faith on Sunday!
We did not put the hole in the tarp either on purpose (like they accused us of) or by scraping it across our roof. We unfolded it and saw the hole. The point of all of this is, the woman I spoke with told me that the reason they charged the re-stocking fee was because they believed we purposely put the hole in the tarp, not because of the condition of the packaging. Which by the way was not opened. It was wet and the "label" was worn off. The "label" was a hand-written size of the tarp. The accusation of purposefully putting a hole in the tarp was extremely offensive. We are not that kind of people. We shopped there on a regular basis but no more, as with the friend who originally told us of them. He will never shop there again because he knows what kind of people we are and knows that an accusation like that is ridiculous. An ironic follow-up to this is that recently we used some zip ties that we purchased from them. Every single on of them broke as we tried to use them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Fyi….Galco Construction refunded the $200 overcharge, so I am dropping my complaint.
Regards,
[redacted]
This is the first claim I have ever made against a business. The hole was not made by scraping over a roof. As I said, we unfolded it and there was a hole. How could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there again. Again, the size of the tarp was hand-written, not the label. I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting us. We have told every single one of our friends not to shop at the store. As a matter of fact, we recently had friends move here and they wondering where to go for a greenhouse. They saw Swaseys advertised and we immediately told them of our horrible experience. Also, I have posted on [redacted] a few times concerning this awful experience. Ironically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use them. It was a joke. My husband and I have a new term: "That is so Swaseys" meaning anything that is crappy.So now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends.
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the future. I wonder how many other claims that they have filed against other business?With Regards,[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Fyi .Galco Construction refunded the $overcharge, so I am dropping my complaint Regards, [redacted]
This is the first claim I have ever made against a businessThe hole was not made by scraping over a roofAs I said, we unfolded it and there was a holeHow could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there againAgain, the size of the tarp was hand-written, not the label I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting usWe have told every single one of our friends not to shop at the storeAs a matter of fact, we recently had friends move here and they wondering where to go for a greenhouseThey saw Swaseys advertised and we immediately told them of our horrible experience Also, I have posted on [redacted] a few times concerning this awful experienceIronically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use themIt was a jokeMy husband and I have a new term: "That is so Swaseys" meaning anything that is crappy.So now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends
We did not put the hole in the tarp either on purpose (like they accused us of) or by scraping it across our roofWe unfolded it and saw the holeThe point of all of this is, the woman I spoke with told me that the reason they charged the re-stocking fee was because they believed we purposely put the hole in the tarp, not because of the condition of the packagingWhich by the way was not openedIt was wet and the "label" was worn offThe "label" was a hand-written size of the tarpThe accusation of purposefully putting a hole in the tarp was extremely offensiveWe are not that kind of peopleWe shopped there on a regular basis but no more, as with the friend who originally told us of themHe will never shop there again because he knows what kind of people we are and knows that an accusation like that is ridiculous An ironic follto this is that recently we used some zip ties that we purchased from themEvery single on of them broke as we tried to use them
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the futureI wonder how many other claims that they have filed against other business?With Regards, [redacted]
Our standard posted tarp policy is no returns on opened tarpsIssues of repacking them, along with customers using them fora few days, then returning have cause this policyIf we do feel it is a legitimate return we charge a 15% restocking feeWe offerfull refund on defective tarps.The following
details the interaction with the customer between my employees and myself.1) Customer came in to buy a tarp 1, they pick out a size to cover their roof, they where very unsure if itwas correct, we told them to check before opening.2) They brought tarp back saying it was to big, they then purchased two tarps to cover their roofTarp and Tarp 3.Full refund, no stocking fee on tarp 1.3) They then brought tarp back saying after they got on the roof it had a tearWe gave them full credit for tarp.Upon examination of tarp later it was obvious where the tear was that is was damaged while putting on the roof.4) They then questioned the quality of these tarps, we encouraged them that these are the tarps all of ourroofing contractor clientele use, they are heavy duty, but you can't drag them over sharp flashing on the roof.5) They then brought back tarp 2, opened, wet, with the label destroyed to the point we could not see the tarp size on it.We charged our 15% restocking fee on this refund.The customer mentioned in the filed complaint that she was a regular customer and that she should not be treated in thisfashionNone of my staff or myself have ever seen her or her husband beforeHer husband was very nice during theexchange and did not have a problem with the restocking fee.With honesty and truthfulness,*** *** *** *** Swasey's Hardware & Hobbies 1** * *** *** ***
*** *** ** ***
*** M-F 9am-6pm, Sat 9am-5pm Enjoy your faith on Sunday!
We did not put the hole in the tarp either on purpose (like they accused us of) or by scraping it across our roof. We unfolded it and saw the hole. The point of all of this is, the woman I spoke with told me that the reason they charged the re-stocking fee was because they believed we purposely put the hole in the tarp, not because of the condition of the packaging. Which by the way was not opened. It was wet and the "label" was worn off. The "label" was a hand-written size of the tarp. The accusation of purposefully putting a hole in the tarp was extremely offensive. We are not that kind of people. We shopped there on a regular basis but no more, as with the friend who originally told us of them. He will never shop there again because he knows what kind of people we are and knows that an accusation like that is ridiculous. An ironic follow-up to this is that recently we used some zip ties that we purchased from them. Every single on of them broke as we tried to use them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Fyi….Galco Construction refunded the $200 overcharge, so I am dropping my complaint.
Regards,
[redacted]
This is the first claim I have ever made against a business. The hole was not made by scraping over a roof. As I said, we unfolded it and there was a hole. How could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there again. Again, the size of the tarp was hand-written, not the label. I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting us. We have told every single one of our friends not to shop at the store. As a matter of fact, we recently had friends move here and they wondering where to go for a greenhouse. They saw Swaseys advertised and we immediately told them of our horrible experience. Also, I have posted on [redacted] a few times concerning this awful experience. Ironically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use them. It was a joke. My husband and I have a new term: "That is so Swaseys" meaning anything that is crappy.So now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends.
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the future. I wonder how many other claims that they have filed against other business?With Regards,[redacted]