Elk Grove Dental Group & Orthodontics

Review: This dental office bill and charged me services incorrectly. And as I was trying to resolved the issue, they sent me to collection and people are calling me and harassing me. I went into the office looking for dental services for my kids. I gave them all my information. SSN, birth dates and insurance. They verified and confirmed twice! Yet, after service was rendered, they billed additional $700+ in additional fees and threatening me with collection.Desired Settlement: Stop collection and an apology.

Business

Response:

This letter is in response to your correspondence dated JUly 7, 2014 regarding the concerns issued by Mr. [redacted].

Elk Grove Dental Group takes great pride in being a customer service focused dental office and we strive to ensure that the patient experience is exceptional. We are aware of Mr. [redacted]'s concerns regarding the fees associated with the treatment provided for his children. we have been in contact with Mr. [redacted]'s insurance carrier regarding this issue and are awaiting their determination. Upon the Plan's confirmation of the appropriate charges for Mr. [redacted] and his children we will adjust the accounts accordingly if necessary.

In closing, we are aware of Mr. [redacted]'s concerns and are working with his insurance carrier so that we may address his concerns appropriately.

Consumer

Response:

I am rejecting this response because:

Review: Elk Grove Dental gave me a itemized bill of what my co-pays would be on the procedures I needed done. At the time I didn't have $2,500.00 dollars. They told me I could apply for credit through [redacted] and [redacted]. My credit went through at both companies. Elk Grove Dental was paid before I had my procedures done and I would have to start paying my monthly bill Feb 1, 2014. I had 11 teeth pulled and temp. top dentures made. I received my EOB from my insurance company and my co-pays only added up to $823.00. I brought this to their attention and was only given credit for a quarter of what it should have been. So now I have these credit card companies calling me 10 times a day for their money. They have also charges me $550.00 dollar co-pay for my son which they gave me credit on what I owed for procedures.Desired Settlement: I want them to make it right. I want them to pay the credit card company their money back that they received for over charging me for my co-pays.

Business

Response:

This letter is in response o your correspondence dated July 18,2014 regarding [redacted].

Customer service is important to Elk Grove Dental Group and we strive to ensure our patients are happy with all aspects of treatment. As a principal part of our commitment to customer service we make every effort to accurately estimate co-insurance for each patient.

We are aware of Ms. [redacted]'s concerns regarding her financial obligation for the treatment she has received. Accordingly, we have been in contact with Ms. [redacted]'s insurance carrier. It appears Ms. [redacted] was inadvertently overcharged; however, the appropriate funds were processed to her [redacted] and [redacted] accounts in April of 2014. If Ms. [redacted] has questions regarding this refund she is welcome to contact us directly for assistance.

In closing, we regret any inconvenience this issue may have caused Ms. [redacted]; however, the appropriate refund has been processed. As such,we consider this matter closed at this time.

Respectfully,

Elk Grove Dental Group