Elk Grove Transmissions & Auto Repair, Inc.

Review: While visiting us in Elk Grove, CA, our daughter's ([redacted]) 2001 Honda Odessey transmission failed. It was repaired at Elk Grove Transmission on 7/12/13 with a 2year/24,000 mile warranty, whichever comes first. On 12/20/13 in [redacted] where [redacted] lives, her transmission, which was rebuilt with new parts by EG Transmission, failed. The faulty new part(s)installed by EG Transmission([redacted])caused the failure, and it had to be rebuilt at a cost to [redacted] of $2642, 5 months, 7539 miles later on 12/24/13. [redacted] lives in [redacted] 800 miles away and [redacted](EG Transmission) suggested the car be towed down to Elk Grove or the transmission shipped down to Elk Grove, rebuilt, and then shipped back to [redacted]. Note: Someone would have to remove it, pay to ship it, ship it back, and then pay to reinstall it, in the meantime while renting a car. I told [redacted] that that was impractical and expensive and I said,"So if anyone has a transmission rebuilt by you they shouldn't drive more than 50 miles from Elk Grove for 2 years? That's absurd." Our daughter and [redacted]) had many phnone calls back and forth with [redacted] over the issure. [redacted] (EG Trans) would only cover the bad part(s) which destroyed the entire transmission that he installed. This was subtracted from a a new rebuilt transmission in [redacted]) and ended up costing our daughter an additional $2642 ($3405 - $763= $2642.) [redacted] in EG would only pay for the failed part on the condition our daughter first fax him a letter releasing him from all warranty issues, which she did by coersion, or she would not receive anything from EG Transmission. A fair and just response by EG Trans. should have been to stand behind their original warranty of 2 yr/24000 miles. They should have applied their warranty to the rebuild in WA since their new(faulty) part(s) destroyed the entire trasmission. The original should last should have lasted much longer.Desired Settlement: [redacted] should have stood behind his warrany of 2 yr./24,000 miles whichever came first. Why should our daughter have to pay for 2 transmissions at 5 months/7,539 miles. Ideally, the transmission should last about 100,000 miles. Elk Grove Transmission might be technically in the right legally since a waiver was signed, but ethically I think [redacted] from Elk Grove Transmission did our daughter a disservice. Signed, [redacted]

Business

Response:

The repairs were done at Elk Grove Transmission, van was towed in and not moving! Found hard part damage and burnt clucthes. We rebuilt transmission with parts listed on our ro#[redacted] car was roadtested and worked great when we finished repairs. On her way home when she arrived in the town where she lives the new axle we installed sur clip had failed and popped out causing a no movement condition, [redacted] towed to her local automotive shop and said the axle had failed, we had a axle delivered up there and paid to have a new one installed to fix the problem. Even thow our warranty states all warranty work must be done in house!