7/21/I received the complaint referenced above from our CEO Bradford S*We are a lighting and home accessories manufacturer; we do not sell our products direct to the end consumerWe have retailers that sell our products for usIn this case the end consumer, *** ***, purchased
from *** INC dba ***.COMI have contacted ***, he is my contact for the account, to resolve this issue for the end consumer, I proposed that the end consumer field destroy the damaged item and *** issue her a full refundUnfortunately ELK is unable to refund the end consumer since we did not charge her for the purchaseI have yet to receive a response from *** regarding this matterI will continue to reach out to him until this is resolvedIf you need anything else from me please let me know.Thank you,Brandi KAssistant Supervisor Ecommerce Division
7/21/I received the complaint referenced above from our CEO Bradford S
*We are a lighting and home accessories manufacturer; we do not sell our products direct to the end consumerWe have retailers that sell our products for usIn this case the end consumer, *** ***, purchased
from *** INC dba ***.COMI have contacted ***, he is my contact for the account, to resolve this issue for the end consumer, I proposed that the end consumer field destroy the damaged item and *** issue her a full refundUnfortunately ELK is unable to refund the end consumer since we did not charge her for the purchaseI have yet to receive a response from *** regarding this matterI will continue to reach out to him until this is resolvedIf you need anything else from me please let me know.Thank you,Brandi KAssistant Supervisor Ecommerce Division