Elkhart County Chiropractic

Initial Business Response / [redacted] (1000, 5, 2016/11/01) */ Dear [redacted] I am sincerely sorry you were dissatisfied with our billing processIn reviewing your file I see that you presented to our office for four dates of serviceOn 06/09/you received x rays and exam and a treatment with one of your x rays being provided for freeYou received three more treatments on 06/10/15, 06/11/15, and 06/22/On 06/10/you signed your Insurance Verification Form, which explained your insurance coverage, as explained to us, and insures no guarantee of Insurance benefits from our officeAccording to our records, we explained to you that you would be held personally responsible for [redacted] on your first visits and [redacted] for your vitaminsYour insurance would be billed, but no guaranteed of payments could be made by our officeIn review of Insurance submissions our office submitted information for insurance billing on 10/06/15, 12/26/15, and again as a last resort 06/06/All these were in an attempt to get your insurance company to pay your claimsAfter no activity or payment on this account a statement was generated on 05/24/16, 07/02/and 10/26/for your final paymentAs stated earlier, I am sincerely sorry your were dissatisfied with our billing efforts and I do agree you should have received statements soonerHowever, agreements were made for the services to be performed and for payment of said services to be made by youPayment for services rendered is always the responsibility of the patientTo resolve the issue in good faith we are prepared to reduce the original bill of [redacted] to [redacted] if paid by the end of This is a 30% reduction of [redacted] and gives you an additional two months to resolve this billWe hope this will help resolve this matter and we hope you appreciated the services and treatment received from our office Sincerely, Dr [redacted] and Staff Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off this bill should NOT be in my son [redacted] nameI called and explained thisI called at least five times inquiring about insurance and what would be covered and each time I was told I would receive a call back and never didIf I would have been made aware that there was a issue with insurance I could have called AnthemI do not see how a company can fail to inform a customer of a bill for close to a year, send them a past due bill when we knew nothing of it and then still not answer our question until we finally have to get the Revdex.com involved just to get any type of responseIf any money was owed you should of given us the courtesy of returning my many calls over a year ago Final Business Response / [redacted] (4000, 9, 2016/11/14) */ Please let it be known that the person submitting this complaint is a third party, and not the person who received services from our officeLet it also be known that the person receiving services from our office was a legal adult at the time services were renderedAttached please find our second response and final explanation to resolve this complaint Sincerely, Dr [redacted] and Staff Final Consumer Response / [redacted] (4200, 11, 2016/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree what their response at all! If this is how they conduct business then so be it however I have been in customer service roles for over fifteen years and this is just unacceptableThey are making their billing oversight the customers problem over a year later and even mark the invoice "overdue" when we only received ONE notificationI will be sure to share their handling of this issue with everyone I knowI have many friends and family members who are or will be seeking this type of service and rest assured they will not entertain using the services of this place! The negative press that they are about to receive will cost far more than the payment they are demandingThey clearly refuse to take ownership of their mistakeI cannot imagine what the charges would have been if I had not advised my son to stop going after I made several calls inquiring about billing and insurance and they did not once call me backI did not feel comfortable that they could not even tell me what was going on with the billing over a year ago! BAD BUSSINESS PRACTICE PEOPLE! I asked that my sons name be removed from the bill they submitted as he was never responsible for the payments and they cant even do that!!

Initial Business Response / [redacted] (1000, 5, 2016/11/01) */ Dear [redacted] I am sincerely sorry you were dissatisfied with our billing processIn reviewing your file I see that you presented to our office for four dates of serviceOn 06/09/you received x rays and exam and a treatment with one of your x rays being provided for freeYou received three more treatments on 06/10/15, 06/11/15, and 06/22/On 06/10/you signed your Insurance Verification Form, which explained your insurance coverage, as explained to us, and insures no guarantee of Insurance benefits from our officeAccording to our records, we explained to you that you would be held personally responsible for [redacted] on your first visits and [redacted] for your vitaminsYour insurance would be billed, but no guaranteed of payments could be made by our officeIn review of Insurance submissions our office submitted information for insurance billing on 10/06/15, 12/26/15, and again as a last resort 06/06/All these were in an attempt to get your insurance company to pay your claimsAfter no activity or payment on this account a statement was generated on 05/24/16, 07/02/and 10/26/for your final paymentAs stated earlier, I am sincerely sorry your were dissatisfied with our billing efforts and I do agree you should have received statements soonerHowever, agreements were made for the services to be performed and for payment of said services to be made by youPayment for services rendered is always the responsibility of the patientTo resolve the issue in good faith we are prepared to reduce the original bill of [redacted] to [redacted] if paid by the end of This is a 30% reduction of [redacted] and gives you an additional two months to resolve this billWe hope this will help resolve this matter and we hope you appreciated the services and treatment received from our office Sincerely, Dr [redacted] and Staff Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off this bill should NOT be in my son [redacted] name I called and explained thisI called at least five times inquiring about insurance and what would be covered and each time I was told I would receive a call back and never did If I would have been made aware that there was a issue with insurance I could have called AnthemI do not see how a company can fail to inform a customer of a bill for close to a year, send them a past due bill when we knew nothing of it and then still not answer our question until we finally have to get the Revdex.com involved just to get any type of response If any money was owed you should of given us the courtesy of returning my many calls over a year ago Final Business Response / [redacted] (4000, 9, 2016/11/14) */ Please let it be known that the person submitting this complaint is a third party, and not the person who received services from our officeLet it also be known that the person receiving services from our office was a legal adult at the time services were renderedAttached please find our second response and final explanation to resolve this complaint Sincerely, Dr [redacted] and Staff Final Consumer Response / [redacted] (4200, 11, 2016/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree what their response at all! If this is how they conduct business then so be it however I have been in customer service roles for over fifteen years and this is just unacceptable They are making their billing oversight the customers problem over a year later and even mark the invoice "overdue" when we only received ONE notification I will be sure to share their handling of this issue with everyone I know I have many friends and family members who are or will be seeking this type of service and rest assured they will not entertain using the services of this place! The negative press that they are about to receive will cost far more than the payment they are demanding They clearly refuse to take ownership of their mistakeI cannot imagine what the charges would have been if I had not advised my son to stop going after I made several calls inquiring about billing and insurance and they did not once call me back I did not feel comfortable that they could not even tell me what was going on with the billing over a year ago! BAD BUSSINESS PRACTICE PEOPLE! I asked that my sons name be removed from the bill they submitted as he was never responsible for the payments and they cant even do that!!

Initial Business Response /* (1000, 5, 2016/11/01) */
Dear [redacted]
I am sincerely sorry you were dissatisfied with our billing processIn reviewing your file I see that you presented to our office for four dates of serviceOn 06/09/you received x rays and exam and a treatment with one of
your x rays being provided for freeYou received three more treatments on 06/10/15, 06/11/15, and 06/22/On 06/10/you signed your Insurance Verification Form, which explained your insurance coverage, as explained to us, and insures no guarantee of Insurance benefits from our officeAccording to our records, we explained to you that you would be held personally responsible for [redacted] on your first visits and [redacted] for your vitaminsYour insurance would be billed, but no guaranteed of payments could be made by our officeIn review of Insurance submissions our office submitted information for insurance billing on 10/06/15, 12/26/15, and again as a last resort 06/06/All these were in an attempt to get your insurance company to pay your claimsAfter no activity or payment on this account a statement was generated on 05/24/16, 07/02/and 10/26/for your final paymentAs stated earlier, I am sincerely sorry your were dissatisfied with our billing efforts and I do agree you should have received statements soonerHowever, agreements were made for the services to be performed and for payment of said services to be made by youPayment for services rendered is always the responsibility of the patientTo resolve the issue in good faith we are prepared to reduce the original bill of [redacted] to [redacted] if paid by the end of This is a 30% reduction of [redacted] and gives you an additional two months to resolve this billWe hope this will help resolve this matter and we hope you appreciated the services and treatment received from our office
Sincerely,
Dr[redacted] and Staff
Initial Consumer Rebuttal /* (3000, 7, 2016/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off this bill should NOT be in my son [redacted] name I called and explained thisI called at least five times inquiring about insurance and what would be covered and each time I was told I would receive a call back and never did If I would have been made aware that there was a issue with insurance I could have called AnthemI do not see how a company can fail to inform a customer of a bill for close to a year, send them a past due bill when we knew nothing of it and then still not answer our question until we finally have to get the Revdex.com involved just to get any type of response If any money was owed you should of given us the courtesy of returning my many calls over a year ago
Final Business Response /* (4000, 9, 2016/11/14) */
Please let it be known that the person submitting this complaint is a third party, and not the person who received services from our officeLet it also be known that the person receiving services from our office was a legal adult at the time services were renderedAttached please find our second response and final explanation to resolve this complaint
Sincerely,
Dr[redacted] and Staff
Final Consumer Response /* (4200, 11, 2016/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree what their response at all! If this is how they conduct business then so be it however I have been in customer service roles for over fifteen years and this is just unacceptable They are making their billing oversight the customers problem over a year later and even mark the invoice "overdue" when we only received ONE notification I will be sure to share their handling of this issue with everyone I know I have many friends and family members who are or will be seeking this type of service and rest assured they will not entertain using the services of this place! The negative press that they are about to receive will cost far more than the payment they are demanding They clearly refuse to take ownership of their mistakeI cannot imagine what the charges would have been if I had not advised my son to stop going after I made several calls inquiring about billing and insurance and they did not once call me back I did not feel comfortable that they could not even tell me what was going on with the billing over a year ago! BAD BUSSINESS PRACTICE PEOPLE! I asked that my sons name be removed from the bill they submitted as he was never responsible for the payments and they cant even do that!!

Initial Business Response /* (1000, 5, 2016/11/01) */
Dear [redacted]
I am sincerely sorry you were dissatisfied with our billing process. In reviewing your file I see that you presented to our office for four dates of service. On 06/09/15 you received x rays and exam and a treatment with one of...

your x rays being provided for free. You received three more treatments on 06/10/15, 06/11/15, and 06/22/15. On 06/10/15 you signed your Insurance Verification Form, which explained your insurance coverage, as explained to us, and insures no guarantee of Insurance benefits from our office. According to our records, we explained to you that you would be held personally responsible for [redacted] on your first visits and [redacted] for your vitamins. Your insurance would be billed, but no guaranteed of payments could be made by our office. In review of Insurance submissions our office submitted information for insurance billing on 10/06/15, 12/26/15, and again as a last resort 06/06/16. All these were in an attempt to get your insurance company to pay your claims. After no activity or payment on this account a statement was generated on 05/24/16, 07/02/16 and 10/26/16 for your final payment. As stated earlier, I am sincerely sorry your were dissatisfied with our billing efforts and I do agree you should have received statements sooner. However, agreements were made for the services to be performed and for payment of said services to be made by you. Payment for services rendered is always the responsibility of the patient. To resolve the issue in good faith we are prepared to reduce the original bill of [redacted] to [redacted] if paid by the end of 2016. This is a 30% reduction of [redacted] and gives you an additional two months to resolve this bill. We hope this will help resolve this matter and we hope you appreciated the services and treatment received from our office.
Sincerely,
Dr. [redacted] and Staff
Initial Consumer Rebuttal /* (3000, 7, 2016/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off this bill should NOT be in my son [redacted] name. I called and explained this. I called at least five times inquiring about insurance and what would be covered and each time I was told I would receive a call back and never did. If I would have been made aware that there was a issue with insurance I could have called Anthem. I do not see how a company can fail to inform a customer of a bill for close to a year, send them a past due bill when we knew nothing of it and then still not answer our question until we finally have to get the Revdex.com involved just to get any type of response. If any money was owed you should of given us the courtesy of returning my many calls over a year ago.
Final Business Response /* (4000, 9, 2016/11/14) */
Please let it be known that the person submitting this complaint is a third party, and not the person who received services from our office. Let it also be known that the person receiving services from our office was a legal adult at the time services were rendered. Attached please find our second response and final explanation to resolve this complaint.
Sincerely,
Dr. [redacted] and Staff
Final Consumer Response /* (4200, 11, 2016/11/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree what their response at all! If this is how they conduct business then so be it however I have been in customer service roles for over fifteen years and this is just unacceptable. They are making their billing oversight the customers problem over a year later and even mark the invoice "overdue" when we only received ONE notification. I will be sure to share their handling of this issue with everyone I know. I have many friends and family members who are or will be seeking this type of service and rest assured they will not entertain using the services of this place! The negative press that they are about to receive will cost far more than the payment they are demanding. They clearly refuse to take ownership of their mistake. I cannot imagine what the charges would have been if I had not advised my son to stop going after I made several calls inquiring about billing and insurance and they did not once call me back. I did not feel comfortable that they could not even tell me what was going on with the billing over a year ago! BAD BUSSINESS PRACTICE PEOPLE! I asked that my sons name be removed from the false bill they submitted as he was never responsible for the payments and they cant even do that!!