Elkins Chevrolet

Good afternoon [redacted]It is my understanding that Bob B[redacted] our General Sales Manager, spoke to you earlier today. While the resolution of you purchasing a new truck did not occur (as we would've also liked this outcome) I was told all of your other concerns were resolved. Please feel free...

to contact me at [redacted] if there are any lingering issues. Thank you,Jason ElkinsGeneral ManagerElkins Chevrolet

[redacted]
Thank you for bringing this matter to my attention and thank you for your service to our country. I did some research and here is what I discovered. Prior to your purchase of your 2011 Silverado, we completed a Customer Satisfaction bulletin which required to inspect the transmission...

dipstick tube. The purpose of this action was to determine if the tube was broken and needed replacing or if not, to install a foam sleeve to reduce vibrations. In this instance, the sleeve was installed as the tube was not fractured. I understand you spoke to Rich in which he stated he could not verify 100% the repair was done simply as he was not presently employed here. As I was, I will assure you the repair was completed as per GM's requirement. Otherwise, we would be committing warranty fraud as well as fraud in general. That is not how we do or have ever done business. If we stated something was completed on a repair order, it 100% was. His response to your question in no way was meant to support your claim that we never performed the repair. General Motors had this customer satisfaction program in place in which, unlike a safety recall, has expired (as of 2014). As your vehicle is over a certain age, GM also does not give us any assistance when it comes to trying to help our mutual customers. So we felt the nice thing to do would be to split the cost of the repair with you. I'm sorry you took a nice gesture as an admission of guilt. Again, the repair was completed as per GM's bulletin. After 4 years of ownership and over 40,000 miles, the best we are able to offer you is the original offer of splitting the cost. General Motors is not participating in this whatsoever, we are. We will not be replacing this tube at no charge as per your request. If you'd like to have the tube replaced for the reduced price, please contact Rich and he will get the repair scheduled. Thank you,Jason ElkinsGeneral ManagerElkins Chevrolet[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I appreciate the professional and courteous response Windows Plus sent. However, the screen door Windows Plus provided is inferior and defective. The mesh is not taut. It "gives" when touched and bulges along the right side. The frame is bent near the latch so the latch doesn't work. As for being a difficult size, I live in the middle of a row of townhouses. Several of my neighbors have replaced their screen doors and have good quality ones, including the one provided to my next door neighbor by Windows Plus. Lastly, had Windows Plus addressed the lost door in November when the problem arose instead of waiting until I started calling in March or April, they could have started the ordering process much earlier. I regret having to write this but the replacement door is not acceptable to me, especially after having waited 8 months for it.Regards,
[redacted]

In reply to the complaint filed by [redacted]., Wallingford Pa. [redacted]. When Windows Plus was working at [redacted]’s neighbors home, her neighbor asked our technician to repair [redacted]’s patio door screen as her dog had torn the screen. Our tech said he would do that...

for her for a fee of $40.00, (apparently the neighbor told [redacted] she paid him but she did not) he brought it back to our warehouse, put a note on it, the note fell off and one of our employees discarded the screen. We waived the $40 charge due to the fact that we had inadvertently discarded the screen and it took us so long to obtain a screen to fit the patio door as her door is original from when the property was built approximately 25-30 years ago and it is a special order product and difficult to match because of the age. The first screen we purchased did not fit the door, our tech tried to alter it to fit which he deemed unacceptable, each screen took approximately 6 weeks for us to get because it is a specialty item, we were able to replace the patio screen door last week. [redacted] was as patient as possible with the process. Thank you for your follow up on this matter. Debbie B[redacted]Office Manager

Review: I purchased a vehicle from the dealer listed above on or around Aug. 28, 2013. They gave me a temporary license for the vehicle which expired on September 17th. Since then I have been in contact with them numerous times to find out why I haven't received my permanent tags. At first, they claimed that PennDot had lost my title paperwork, then they claimed that the title company they work with had found my paperwork and were processing my title work. Today (Sept 23rd) I called the dealer inquiring about the status of my title work, and the title clerk was extremely rude. She refused to identify the title company which they work with, and did not provide any information as to when my tags would be ready and delivered, other than to say they would possibly be ready "later this week." I have had to wait nearly a month for my tags when most people get them in a couple weeks, and have gotten little if any explanation. It has been very frustrating, and receiving rude treatment today was the last straw.Desired Settlement: I would like to receive my permanent tags for my new vehicle immediately. That's all I want.

Business

Response:

We are sorry to hear of these troubles [redacted] has been experiencing. We tried calling [redacted] last night and left a voicemail. We would still like to speak to him to discuss his concerns. In the meantime, our title clerk continued to work on getting the tags and registration processed and was able to get a tracking number for the Fedex being sent directly to [redacted]. He should have received the package earlier today. Thank you,[redacted]General ManagerElkins Chevrolet[redacted]