Elkins Flooring Company LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I understand that the company has offered to refund the premium paid, which would be satisfactory for usConsidering that we were unable to locate any company in our area that was willing to accept a payment from the home warranty company, we had to pay out of pocket to an HVAC service company, and therefore, the premium that we paid to Complete Appliance Protection was for a service not provided
Regards,
*** ***

Though we do try to have service referrals in place, it is impossible to provide this in every area. Our company does not guarantee service referrals and we do allow the customer to use any service provider of their choosing. They do not need to "work with" our company directly in any way. We simply...

ask the customer to call in with the diagnosis information so we can approve necessary repair charges. If this arrangement is not satisfactory to the customer, we are happy to refund the premium paid in.