Ellas Auto Outlet

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] We request that this matter not be closed due to the issue not being resolved We are not satisfied with their offer The car should have never been sold as in good condition for the price that was listed To have the car repaired will cost $12,and we did not have the car for even days Per the dealers website, every car comes with a month/mile warranty We have not exceed any of those We purchased the car for $7000, it is now in a non working condition, repairs will cost as I stated $12,200, and the dealer Ellas Auto Outlet wants to only offer $to fix the problems dealing with the suspension Which by the way he states that he can have someone at his shop fix, that doesn’t make any sense because the car should have never passed inspection based on the stuff that is broke This matter has not been resolved by any means

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Ellas Auto Outlet, INC regarding complaint ID [redacted] Regards, [redacted]

[redacted] 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;">To whom it may concern: We have received and reviewed the complaint from Ms [redacted] in regards to the [redacted] that was purchased from Ellas Auto Outlet on October 10, This [redacted] was purchased "as is" and the customer signed more than one document agreeing to the terms of purchaseIn reference to the key fob - we gave Ms [redacted] the only key/key fob that we had - we had no troubles using it while we had the vehicle in our posession, and also had no troubles with the security function locking down the vehicle because of the condition of the key fobThe customer test drove the vehicle before purchase, and there were no complaints or areas of concern addressed to us, other than the rear windshield wiper arm needeing to be replacedThis part was purchased by the dealership, and sent to the customer as promisedAs a courtesy to Ms [redacted] , once she had contacted us with her complaints, we offered to buy back the [redacted] from her in the amount of $which she declined to doAgain, this vehicle was purchased "as is" and there is nothing further Ellas Auto Outlet Incis able to do for the customer Please feel free to contact me with any other questions [redacted]

ELLAS AUTO OUTLET INCJEFFERSON DAVIS HIGHWAY SPOTSYLVANIA, VA ###-###-#### To whom it may concern: We have received and reviewed the complaint from customer [redacted] in regards to the [redacted] that was purchased from Ellas Auto Outlet on January 26, Ms [redacted] was charged her state taxes, title fee and registration fee here at the dealership, which was included in her loan check from Navy Federal Credit Union that she used to purchase the vehicleIn order to title and register the vehicle for Ms [redacted] , as well as get her hard copy license plates, she was informed at the time of purchase that we would first need the original Maryland Safety Inspection recieptWe did recieve this document from Ms [redacted] , about two weeks after purchase of the vehicleOnce this form was in our possession, with only two weeks left on her temporary tags, we took all necessary documents and payment to MVA to tag, title and register the [redacted] for Ms [redacted] We were informed by the clerk at the MVA that in order for the dealership to complete this process for the customer, she would need to fill out a Power of Attorney formAfter a failed attempt to get in touch with Ms [redacted] to see if she could meet us at the MVA to sign the necessary document, our employee made the drive back to the dealership in VirginiaThe customer was later informed that we would be sending the Power of Attorney to her home address for her to sign and date and return back to us as quickly as possible, so that we could again go back to the MVA to tag, title, and register her vehicleAfter the customer's temporary tags had already expired, she then contacted the dealership to let us know that she never received the Power of Attorney, and to see what her options were at that pointWe let her know that we could send back her original Maryland Inspection reciept, the original title, as well as a company check written to her for the cost of the taxes, title, and registration fee so that she could personally handle everything with the MVAWe also issued Ms [redacted] a second set of tags, with the assumption that she would have more than enough time to take the necessary documents to the MVA and register her vehicleWe sent out a certified package to Ms [redacted] on March 10, containing all necessary paperwork and feesBecause of a delay with the United States Postal Service, the customer did not recieve this package until March 30, While we can understand Ms [redacted] frustration, this delay was not a direct result of anything on the dealership's behalf, and was out of our control - we had everything sent out to the customer in a timely manner, and should not be held responsible for a mistake made by the Postal ServicePlease feel free to contact me with any other questions [redacted] ###-###-#### ~~ALL OF OUR VEHICLES COME WITH A MONTH/3,MILE WARRANTYYOU CAN VIEW OUR COMPLETE INVENTORY AT WWW.ELLASAUTOOUTLET.COM or WWW.CARUNDER5000.COMIF YOU HAVE ANY FURTHER QUESTIONS WE CAN BE REACHED AT ###-###-#### OR ###-###-####Thank you and hope you have a great day!!!