There are no accounts under the email address provided There is no contact in our customer service database from this address With more information we can see what we can do to help this person out If the customer would reach out to customer service through the website, we could work to get this resolved for them
We are a service that provides access to content for a fee All customers are responsible to cancel every account they create Creating multiple accounts to get around limits or take extra free trials is discouraged When a customer creates multiple accounts they sometimes forget to cancel one and then are charged according to the promotion they signed up under If they contact us immediately we can help them with canceling and with refunding unwanted charges If they don't contact us, and don't cancel the account, they will continue to have access to the service and continue to be charged, as they agreed when they signed up This customer never canceled her second account We have no emails from her asking for cancellations or refunds before this complaint She was getting a monthly bill for her access for over a year and never emailed us asking to cancel Customers are responsible for the bills they get If they have a question they need to reach out and ask Ignoring a bill for access for an extended period of time does not remove the responsibility for that access Even though she failed to cancel the service and failed to reach out to us, we were generous in the amount of refunds we gave her If she can provide any info showing that she contacted us at any earlier time, we can look into helping her further Without any supporting info from her, we have reached the limit of what we can reasonably do for her
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ While we did extensive searches for incorrect billing, we found no errorsWe only billed the customer once The customer let us know that the issue resolved itself Per the customer, there were no additional credits in the customer bank account, the debits were just removed This kind of bank account change indicates a bank summary error and not anything to do with a merchant We appreciate the customer letting us know about the resolution and from the picture they sent, we totally understand why they thought it was us originally Again this was a bank summary error and we did not over charge the customerThe customer contacted us to let us know that they see the correct amounts in their bank account Please verify with the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ We responded to this customer request minutes after their email to usThe customer never answered us with the information needed to find her accountShe never responded at allA second email was sent asking for the same infoThere was no response The customer complained here on the Revdex.com without every giving us the account info or card info or even answering our email We called the customer and was told she was sleeping the day away after staying up all nightWe called again the next day at noon and again someone else answered and we heard her say "I'm sleeping, I'll call later." The person on the phone was able to get her card number for usThat was all we needed to take care of the problem She had created an account on a completely different email address and according to her, someone else who moved out, had renewed the account without her permission We canceled and completely refunded her to help outWe did everything we could to help her, even answering her follow up questions explaining how banking reversals and overdrafts actually work It seems reasonable that before reaching out to the Revdex.com, a customer should try to resolve the issue directly with the company Any customer who want to help themselves, can do so by following the directions on the Crunchyroll knowledgebase: https://crunchyroll.zendesk.com/hc/en-us?
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ This was not a customer of ours, but was someone who's credit card info was stolen and then used on our siteAt first he was hesitant to share info with us, as he was not familiar with our siteHowever, we were able to work together and find the charges to get him fully refunded With limited information, it may take longer to find the fraud charges to reverse, but we do everything we can to help people who have become victims of credit card fraud Please confirm with him, that we have reversed all charges Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I provided all requested information the first timeI was told they could not find my charges with the info provided and was asked of I have any other email addressesThat info is not related to my credit card being chargedThey told me they couldn't find the transaction(In reality, they just weren't willing to dedicate the resources to resolve the issue.) frustrated that Crunchyroll does not have a way to speak to a customer service rep, only automated email responses, I submitted Revdex.com and FBI cyber crime complaintsAfter I threatened legal action, they did a line by line search and found the transactions, and reversed the chargesProblem solved
Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ This was not a customer of ours, but was a fraudulent use of a credit card on our siteThe fraudster used the victims information on our siteWe have refunded and are doing a search for anything else related to her card infoShe should see the refunds in her account in 3-business days Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/26) */ I have been contacted by Crunchyroll and told that I will be refunded within the next week, and that I will not be charged againThis case can be marked as resolved
There are no accounts under the email address provided There is no contact in our customer service database from this address With more information we can see what we can do to help this person out If the customer would reach out to customer service through the website, we could work to get this resolved for them
We are a service that provides access to content for a fee All customers are responsible to cancel every account they create Creating multiple accounts to get around limits or take extra free trials is discouraged When a customer creates multiple accounts they sometimes forget to cancel one and then are charged according to the promotion they signed up under If they contact us immediately we can help them with canceling and with refunding unwanted charges If they don't contact us, and don't cancel the account, they will continue to have access to the service and continue to be charged, as they agreed when they signed up This customer never canceled her second account We have no emails from her asking for cancellations or refunds before this complaint She was getting a monthly bill for her access for over a year and never emailed us asking to cancel Customers are responsible for the bills they get If they have a question they need to reach out and ask Ignoring a bill for access for an extended period of time does not remove the responsibility for that access Even though she failed to cancel the service and failed to reach out to us, we were generous in the amount of refunds we gave her If she can provide any info showing that she contacted us at any earlier time, we can look into helping her further Without any supporting info from her, we have reached the limit of what we can reasonably do for her
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ While we did extensive searches for incorrect billing, we found no errorsWe only billed the customer once The customer let us know that the issue resolved itself Per the customer, there were no additional credits in the customer bank account, the debits were just removed This kind of bank account change indicates a bank summary error and not anything to do with a merchant We appreciate the customer letting us know about the resolution and from the picture they sent, we totally understand why they thought it was us originally Again this was a bank summary error and we did not over charge the customerThe customer contacted us to let us know that they see the correct amounts in their bank account Please verify with the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved
The customer was able to work with the support team to regain access to the account he had originally set up Please verify with the customer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ We responded to this customer request minutes after their email to usThe customer never answered us with the information needed to find her accountShe never responded at allA second email was sent asking for the same infoThere was no response The customer complained here on the Revdex.com without every giving us the account info or card info or even answering our email We called the customer and was told she was sleeping the day away after staying up all nightWe called again the next day at noon and again someone else answered and we heard her say "I'm sleeping, I'll call later." The person on the phone was able to get her card number for usThat was all we needed to take care of the problem She had created an account on a completely different email address and according to her, someone else who moved out, had renewed the account without her permission We canceled and completely refunded her to help outWe did everything we could to help her, even answering her follow up questions explaining how banking reversals and overdrafts actually work It seems reasonable that before reaching out to the Revdex.com, a customer should try to resolve the issue directly with the company Any customer who want to help themselves, can do so by following the directions on the Crunchyroll knowledgebase: https://crunchyroll.zendesk.com/hc/en-us?
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ This was not a customer of ours, but was someone who's credit card info was stolen and then used on our siteAt first he was hesitant to share info with us, as he was not familiar with our siteHowever, we were able to work together and find the charges to get him fully refunded With limited information, it may take longer to find the fraud charges to reverse, but we do everything we can to help people who have become victims of credit card fraud Please confirm with him, that we have reversed all charges Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I provided all requested information the first timeI was told they could not find my charges with the info provided and was asked of I have any other email addressesThat info is not related to my credit card being chargedThey told me they couldn't find the transaction(In reality, they just weren't willing to dedicate the resources to resolve the issue.) frustrated that Crunchyroll does not have a way to speak to a customer service rep, only automated email responses, I submitted Revdex.com and FBI cyber crime complaintsAfter I threatened legal action, they did a line by line search and found the transactions, and reversed the chargesProblem solved
Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ This was not a customer of ours, but was a fraudulent use of a credit card on our siteThe fraudster used the victims information on our siteWe have refunded and are doing a search for anything else related to her card infoShe should see the refunds in her account in 3-business days Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/26) */ I have been contacted by Crunchyroll and told that I will be refunded within the next week, and that I will not be charged againThis case can be marked as resolved