Purchased their earbuds on December 6th, and my credit card was charged the same day After many many many emails about delays in delivery and production the ear buds were finally delivered to me on February 10, I contacted the company on February 19th, February 23rd, and was finally contacted on February 24th saying they would be sending a return label I never received the return label and on April 17th, I finally contacted them again to receive the return label - they sent me an address to return the item to I paid for the shipping to return their defective earbuds They arrived at their offices on Thursday April 20th
Tracking Number: ***
Delivered
Updated Delivery Day: Thursday, April 20,
Signed for By: M *** // REDLANDS, CA // 11:am
I have emailed the company twice since then with no reply and have left a message with their "google answering service" with no return call
Ordered a set of this company's wireless earbuds for $on December 7, and was told on December that delivery would be by end of DecemberIt wasn'tThen I was told middle of JanuaryIt wasn'tFinally received "expedited" shipping confirmation on February 2, and received the product on February The ear buds I received were defective (apparently many that were delivered in this batch were) On Feb 15, days after requesting an RMA, I received a return shipping label and was notified that the company would be sending a replacement Since then I have requested updates via email and attempted to call and can get absolutely no response from customer service I should note that according to the company's website, Facebook page, and Instagram page, I am not the only customer dealing with similar issues
I ordered a pair of earphones from Stoned and received them very much later than when my order was placedWhen I finally received them, they were damaged and inoperableI immediately contacted support to arrange for a return and a refundI got a message telling me to mail them back with the included label and that they would be sending me a replacement pair as soon as they received new stock (which was not what I requested)I promptly replied to correct them to insure a refund and they also replied telling me that would be possibleA week passed and as I was tracking the return package to it's destination so I would be sure it arrived, I contacted them to confirm they had received itThis is where communication ended from their support teamTwo weeks I sent emails and called the number on the website and the instagram account with absolutely no reply and no sign of refund or even replacementI waited a few more weeks and initiated a dispute with American Express of which they a
I order the wireless earbuds on December 9, and was told they would arrive within weeksI received them on February 8thThat is almost months of waiting when I was told 2-3weeks for delivery When I received them I couldn't open the charging unitI asked multiple friends to try to open it and no one couldI sent an email Feb 8th about the broken charging cradle and I got a response that said "oh man that's a bummer, I can help you get that returned but that they would have to send me a shipping label" I responded and said that I would like to just return it and get my money back I didn't receive an email with the shipping label from them until Feb I immediately returned them the next dayHEARD NOTHING so I sent another email March 27th asking about statusNO RESPONSE sent another email April 4th received an email on April 6th "We're currently experiencing some difficulties with our payment processor -- once we resolve these issues your order will be refundedI ap
Ordered headphones on November for $which eventually arrived defective in mid February I promptly returned the product through the proper channels and was told I'd receive a replacement I checked on the status of the replacement on April and was told there wouldn't be a replacement and that I would receive a full refund Over a month later and my card still has not been refunded and the business is no longer responding to emails
Hello, I tried emailing from the site, calling your number, messaging you through Facebook, emailing from Facebook, twitter multiples times, and I have yet to receive either the order or any communication or update about it
They have charged my card $but not delivered any product as of yet
The company is "stoned audio." https://stoned.audioThat is their website
I purchased the ear buds for my son for Christmas They did not deliver the product until February, and the product was defective My son returned the product using the label they provided and I have not yet received my refund I have emailed them four times since the return and have never even had a return email
I ordered a pair of wireless earbuds from Stoned Audio in early December, with the understand it was a preorderI waited patiently, even as we past the Christmas delivery by datePast the January date, and into February when I finally got the itemUpon receiving the earbuds, they only worked for ~minutes before breakingThe tip that goes into your ear broke off (luckily, not IN my ear)
I contacted them for a refund, but did not hear backFinally contacted them via social media, got a response, and was emailed return instructionsThey said that I should receive my refund within a few days of the item being returned
It has been two weeks since my item was returned to themThey have now stopped responding to all communications, both email and socialJudging by their Facebook page, I am not the only one in this type of situation
Purchased their earbuds on December 6th, and my credit card was charged the same day After many many many emails about delays in delivery and production the ear buds were finally delivered to me on February 10, I contacted the company on February 19th, February 23rd, and was finally contacted on February 24th saying they would be sending a return label I never received the return label and on April 17th, I finally contacted them again to receive the return label - they sent me an address to return the item to I paid for the shipping to return their defective earbuds They arrived at their offices on Thursday April 20th
Tracking Number: ***
Delivered
Updated Delivery Day: Thursday, April 20,
Signed for By: M *** // REDLANDS, CA // 11:am
I have emailed the company twice since then with no reply and have left a message with their "google answering service" with no return call
Ordered a set of this company's wireless earbuds for $on December 7, and was told on December that delivery would be by end of DecemberIt wasn'tThen I was told middle of JanuaryIt wasn'tFinally received "expedited" shipping confirmation on February 2, and received the product on February The ear buds I received were defective (apparently many that were delivered in this batch were) On Feb 15, days after requesting an RMA, I received a return shipping label and was notified that the company would be sending a replacement Since then I have requested updates via email and attempted to call and can get absolutely no response from customer service I should note that according to the company's website, Facebook page, and Instagram page, I am not the only customer dealing with similar issues
I ordered a pair of earphones from Stoned and received them very much later than when my order was placedWhen I finally received them, they were damaged and inoperableI immediately contacted support to arrange for a return and a refundI got a message telling me to mail them back with the included label and that they would be sending me a replacement pair as soon as they received new stock (which was not what I requested)I promptly replied to correct them to insure a refund and they also replied telling me that would be possibleA week passed and as I was tracking the return package to it's destination so I would be sure it arrived, I contacted them to confirm they had received itThis is where communication ended from their support teamTwo weeks I sent emails and called the number on the website and the instagram account with absolutely no reply and no sign of refund or even replacementI waited a few more weeks and initiated a dispute with American Express of which they a
I order the wireless earbuds on December 9, and was told they would arrive within weeksI received them on February 8thThat is almost months of waiting when I was told 2-3weeks for delivery When I received them I couldn't open the charging unitI asked multiple friends to try to open it and no one couldI sent an email Feb 8th about the broken charging cradle and I got a response that said "oh man that's a bummer, I can help you get that returned but that they would have to send me a shipping label" I responded and said that I would like to just return it and get my money back I didn't receive an email with the shipping label from them until Feb I immediately returned them the next dayHEARD NOTHING so I sent another email March 27th asking about statusNO RESPONSE sent another email April 4th received an email on April 6th "We're currently experiencing some difficulties with our payment processor -- once we resolve these issues your order will be refundedI ap
Ordered headphones on November for $which eventually arrived defective in mid February I promptly returned the product through the proper channels and was told I'd receive a replacement I checked on the status of the replacement on April and was told there wouldn't be a replacement and that I would receive a full refund Over a month later and my card still has not been refunded and the business is no longer responding to emails
Hello, I tried emailing from the site, calling your number, messaging you through Facebook, emailing from Facebook, twitter multiples times, and I have yet to receive either the order or any communication or update about it
They have charged my card $but not delivered any product as of yet
The company is "stoned audio." https://stoned.audioThat is their website
I purchased the ear buds for my son for Christmas They did not deliver the product until February, and the product was defective My son returned the product using the label they provided and I have not yet received my refund I have emailed them four times since the return and have never even had a return email
I ordered a pair of wireless earbuds from Stoned Audio in early December, with the understand it was a preorderI waited patiently, even as we past the Christmas delivery by datePast the January date, and into February when I finally got the itemUpon receiving the earbuds, they only worked for ~minutes before breakingThe tip that goes into your ear broke off (luckily, not IN my ear)
I contacted them for a refund, but did not hear backFinally contacted them via social media, got a response, and was emailed return instructionsThey said that I should receive my refund within a few days of the item being returned
It has been two weeks since my item was returned to themThey have now stopped responding to all communications, both email and socialJudging by their Facebook page, I am not the only one in this type of situation