This customer began service with Southern Green on 9-19-and has received regular treatmentsCustomer has paid bills on a consistent basesWe did credit the account on 10-21-for $and on 10-21-for $againDove weed is a difficult weed to controlThere are very few products available to control itEspecially in the summer months were temperatures are above the degree markDuring the months of July, August and September we do little if any at all weed control, due to the high temperaturesWe do not know how the weed was introduced to the lawnFrom the report from our service manager the area in the front looks to be about a pallet of sodWe do not do sod repair at Southern GreenIf the customer wanted we could do one of optionsOne, we would provide free services at $totaling $235.00, or provide the cost of the pallet of sod, which is around $
This customer agreed to service with Southern Green on 11-18-The price was $for the front and the sides onlyFirst treatment was done on 11-24-15, second on 12-21-15, third on 1-19-16, forth on 2-16-16, fifth on 3-14-16, and the sixth on 4-8-With it being a front and sides only and the size of the property about 2,square feet , this will only take a couple minutes to completeAfter the first treatment on 11-24-the technician noted that the lawn was thin and lots of weedsThe customer called into the office at 3-15-at 10:am and was upset because he had the technician on camera not treating the entire lawn and wanted a manger out on the propertyHe called back on 4-8-at 11:am and cancelled the service because no manager ever tried to set up a meeting with him, the account was cancelled and a $credit was givenThis occurred the same [redacted] the final treatment was done, not on the 7th of April like the customer stated in the complaintFinally on 4-12-the customer called in again claiming we killed his lawn and was filing a Revdex.com complaint and wanted his lawn replace, credit of $was givenThe bill on the door for $was not only for the $for the treatment on 4-8-16, but $for past due balanceI spoke with the technician on this account and was told from the beginning the lawn has always been thin and had weedsHe has been with Southern Green for years and we have never had a problem with him not treating lawnsSouthern Green has a zero tolerance on employees not treating lawn and will be fired on the spotThis property was a front and sides only and will take only a short time.This complaint could not be farther from the truth and the customers is wanting his lawn replacedThe lawn was in poor shape from the start of service, he cancelled the service the same [redacted] the lawn was treated, not the [redacted] before, and the complaint about the bill is incorrectThis account has been credited $and is closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The statement in the response is on at least two accounts! Either the responder was misinformed by the employees or the responder is lying Neither of those options would surprise me about your company after learning what I've learned.I called on 9/to get a refund for because my account was double billed in August On 8/I had charges on my card One for 74.00, one for and one for I should have only been billed the charge of and The employee on the phone admitted to this mistake eventually I was told on 9/that would be refunded to my card but that the would not be Your statement about the amount of money refunded to my account is also false As of 9/there has only been refunded to my account and that was refunded on 9/ I was told that "Jackie" was going to call me back on 9/by two different employees there Not surprisingly, Jackie never called me I've even left multiple messages for "Jackie" since and have yet to receive a response from her or anyone there THESE are the reasons that a complaint had to be filed with the Revdex.com because it has become obvious that is the only way to illicit a response from your business!I will wait to see when and if the amount of money you say will be refunded is actually refunded and if so, I will use that money towards the new sod that will now have to be laid on my property Regards, [redacted] ***
This customer began service with Southern Green on 9-19-and has received regular treatmentsCustomer has paid bills on a consistent basesWe did credit the account on 10-21-for $and on 10-21-for $againDove weed is a difficult weed to controlThere are very few products available to control itEspecially in the summer months were temperatures are above the degree markDuring the months of July, August and September we do little if any at all weed control, due to the high temperaturesWe do not know how the weed was introduced to the lawnFrom the report from our service manager the area in the front looks to be about a pallet of sodWe do not do sod repair at Southern GreenIf the customer wanted we could do one of optionsOne, we would provide free services at $totaling $235.00, or provide the cost of the pallet of sod, which is around $
This customer agreed to service with Southern Green on 11-18-The price was $for the front and the sides onlyFirst treatment was done on 11-24-15, second on 12-21-15, third on 1-19-16, forth on 2-16-16, fifth on 3-14-16, and the sixth on 4-8-With it being a front and sides only and the size of the property about 2,square feet , this will only take a couple minutes to completeAfter the first treatment on 11-24-the technician noted that the lawn was thin and lots of weedsThe customer called into the office at 3-15-at 10:am and was upset because he had the technician on camera not treating the entire lawn and wanted a manger out on the propertyHe called back on 4-8-at 11:am and cancelled the service because no manager ever tried to set up a meeting with him, the account was cancelled and a $credit was givenThis occurred the same [redacted] the final treatment was done, not on the 7th of April like the customer stated in the complaintFinally on 4-12-the customer called in again claiming we killed his lawn and was filing a Revdex.com complaint and wanted his lawn replace, credit of $was givenThe bill on the door for $was not only for the $for the treatment on 4-8-16, but $for past due balanceI spoke with the technician on this account and was told from the beginning the lawn has always been thin and had weedsHe has been with Southern Green for years and we have never had a problem with him not treating lawnsSouthern Green has a zero tolerance on employees not treating lawn and will be fired on the spotThis property was a front and sides only and will take only a short time.This complaint could not be farther from the truth and the customers is wanting his lawn replacedThe lawn was in poor shape from the start of service, he cancelled the service the same [redacted] the lawn was treated, not the [redacted] before, and the complaint about the bill is incorrectThis account has been credited $and is closed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The statement in the response is on at least two accounts! Either the responder was misinformed by the employees or the responder is lying Neither of those options would surprise me about your company after learning what I've learned.I called on 9/to get a refund for because my account was double billed in August On 8/I had charges on my card One for 74.00, one for and one for I should have only been billed the charge of and The employee on the phone admitted to this mistake eventually I was told on 9/that would be refunded to my card but that the would not be Your statement about the amount of money refunded to my account is also false As of 9/there has only been refunded to my account and that was refunded on 9/ I was told that "Jackie" was going to call me back on 9/by two different employees there Not surprisingly, Jackie never called me I've even left multiple messages for "Jackie" since and have yet to receive a response from her or anyone there THESE are the reasons that a complaint had to be filed with the Revdex.com because it has become obvious that is the only way to illicit a response from your business!I will wait to see when and if the amount of money you say will be refunded is actually refunded and if so, I will use that money towards the new sod that will now have to be laid on my property Regards, [redacted] ***