Ellie Real Estate Ltd.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our system has no record of this customer cancelling our service. Notes indicate on 2/13/17 that the customer cancelled the service with the tech on that date. Customer told tech he cancelled 2 month ago, but no notes in our system. Customer called into the office on 3/3/17, disputing the bill,...

claiming he cancelled months ago. Our customer service department said the system shows no notice of this cancellation. The customer then replied "the internet is fun....and I know how to use it... I'm going to destroy you" and hung up the phone. Despite account records and the customers response, we will go ahead and zero out the bill. Account is currently cancelled with a zero balance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

When the customer called into the office to complain on 9/22/17, he was requesting a $47.00 refund. Now that he a filled a Revdex.com compliant he is now asking for $74.00. On that same day $58.00 was refunded back to the card, by our customer service rep. In order to resolve this complaint Southern Green...

is going to apply an additional $74.00 back onto the credit card, totaling $132.00. Account is currently closed with a zero balance.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 1[redacted]
I am rejecting this response because:The statement in the response is false on at least two accounts! Either the responder was misinformed by the employees or the responder is lying.  Neither of those options would surprise me about your company after learning what I've learned.I called on 9/22 to get a refund for 74.00 because my account was double billed in August.  On 8/8 I had 3 charges on my card.  One for 74.00, one for 29.00 and one for 45.00.  I should have only been billed the charge of 29.00 and 45.00.  The employee on the phone admitted to this mistake eventually.  I was told on 9/22 that 29.00 would be refunded to my card but that the 45.00 would not be.  Your statement about the amount of money refunded to my account is also false.  As of 9/28 there has only been 29.00 refunded to my account and that was refunded on 9/23.  I was told that "Jackie" was going to call me back on 9/22 by two different employees there.  Not surprisingly, Jackie never called me.  I've even left multiple messages for "Jackie" since and have yet to receive a response from her or anyone there.  THESE are the reasons that a complaint had to be filed with the Revdex.com because it has become obvious that is the only way to illicit a response from your business!I will wait to see when and if the amount of money you say will be refunded is actually refunded and if so, I will use that money towards the new sod that will now have to be laid on my property.  Regards,
[redacted]

This customer agreed to service with Southern Green on 11-18-15. The price was $45.00 for the front and the sides only. First treatment was done on 11-24-15, second on 12-21-15, third on 1-19-16, forth on 2-16-16, fifth on 3-14-16, and the sixth on 4-8-16. With it being a front and sides only and...

the size of the property about 2,00 square feet , this will only take a couple minutes to complete. After the first treatment on 11-24-15 the technician noted that the lawn was thin and lots of weeds. The customer called into the office at 3-15-16 at 10:40 am and was upset because he had the technician on camera not treating the entire lawn and wanted a manger out on the property. He called back on 4-8-16 at 11:33 am and cancelled the service because no manager ever tried to set up a meeting with him, the account was cancelled and a $45.00 credit was given. This occurred the same [redacted] the final treatment was done, not on the 7th of April like the customer stated in the complaint. Finally on 4-12-16 the customer called in again claiming we killed his lawn and was filing a Revdex.com complaint and wanted his lawn replace, credit of $74.00 was given. The bill on the door for $164.00 was not only for the $74.00 for the treatment on 4-8-16, but $90.00 for past due balance. I spoke with the technician on this account and was told from the beginning the lawn has always been thin and had weeds. He has been with Southern Green for 8 years and we have never had a problem with him not treating lawns. Southern Green has a zero tolerance on employees not treating lawn and will be fired on the spot. This property was a front and sides only and will take only a short time.This complaint could not be farther from the truth and the customers is wanting his lawn replaced. The lawn was in poor shape from the start of service, he cancelled the service the same [redacted] the lawn was treated, not the [redacted] before, and the complaint about the bill is incorrect. This account has been credited $119.00 and is closed.