Ellington Auto Sales & Financing

From: [redacted] m] Sent: Thursday, August 25, 3:PMTo: [redacted] Subject: Request to open Complain # [redacted] In regards to [redacted] s complaint about his credit reporting: We have looked into this, as we did have an issue with credit reporting on our sideWe have rectified the issue and have updated all information, as well as retracting all other credit reports from our endHopefully this has already reflected on your next credit reporting, and if not, please let me know so I can fix this issue for you? [redacted]

From: *** *** ***m] Sent: Thursday, August 25, 3:PMTo: ***Subject: Request to open Complain #***In regards to *** ***s complaint about his credit reporting: We have looked into this, as we did have an issue with credit
reporting on our sideWe have rectified the issue and have updated all information, as well as retracting all other credit reports from our endHopefully this has already reflected on your next credit reporting, and if not, please let me know so I can fix this issue for you
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From: *** *** ***m] Sent: Thursday, August 25, 3:PMTo: ***Subject: Request to open Complain #***In regards to *** ***s complaint about his credit reporting: We have looked into this, as we did have an issue
with credit reporting on our sideWe have rectified the issue and have updated all information, as well as retracting all other credit reports from our endHopefully this has already reflected on your next credit reporting, and if not, please let me know so I can fix this issue for you
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From: *** *** ***m] Sent: Thursday, August 25, 3:PMTo: ***Subject: Request to open Complain #***In regards to *** ***s complaint about his credit reporting: We have looked into this, as we did have an issue with credit
reporting on our sideWe have rectified the issue and have updated all information, as well as retracting all other credit reports from our endHopefully this has already reflected on your next credit reporting, and if not, please let me know so I can fix this issue for you
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Review: My husband and I had put a down payment of $500.00 dollars on a vehicle from drive auto group 6 Hartford turnpike Vernon ct. A couple days later we had decided to get our refund back, so my husband went there signed the refund paper and never received the money back,now it has been over a month of playing games and going there and sitting for more than three four hours sometimes, the sales manager [redacted] keeps giving us a run around saying were getting the money and such. we have a reciet that says our money is one hundred percent refundable, and we have several text messages from [redacted] to my husband [redacted] playing a lot opf games we deserve our money back I gave it to them in cash I expect it back the way I gave it,,, my personal opinion they put it in there pocket. I have called the bank and who ever I could to track this money and it is no where to be found please help Revdex.com thank you

Product_Or_Service: down payment

Desired Settlement: $500.00 dollors for the refund I gave them$369.04 for gas reimbursement calculated on me going there 7 times back and fourth it takes 58 min to get there and 58 min to get back home and based on that IRS standard gas rate would be $26.36 each way$475.00 money lost from work, which I do reposession, I could have made this money on the days that [redacted] had me waiting in the office four three and four hours I losy out on this time and money

Business

Response:

Business Response /* (1000, 5, 2013/05/14) */

I would like to help this customer. They did not supply me with enough information to research. I need to know the vehicle and dates for transaction. What name the on the receipt and the receipt number.

Review: In 2007 I purchased a 2001 [redacted] Explorer Sport at approximately $8500. After about a month of ownership, the transmission failed and the vehicle was exchanged for 1998 [redacted] Durango at equal value. After owning the Durango for about 1.5 years, I returned it to the dealer as a voluntary repossession with the verbal agreement that once the vehicle sold, I would be responsible for any difference if the dealer experienced a loss. At the time, my remaining balance on the vehicle was approximately $4000.00.

Since the vehicle was returned, this company has reported four separate transactions to credit agencies giving the appearance that I have three loans with them that are in default. My credit report also shows one "judgment" in the approximate amount of $2500.00. Although I am assuming this "judgment amount" is the difference owed per the verbal agreement identified above, I do not know for certain because I was never notified of any litigation or formal court proceedings. I am still unaware of what this "judgment" is or when it officially took place.

The three loans on my credit report reflect two large vehicle purchases for the approximate amounts of $15,000.00 and $20,000.00. There is also a loan reported in the approximate amount of $7,500.00. None of these loan amounts reflect the actual cost of the initial vehicle purchased in 2007.

About 30 days ago, the dealer received a certified letter from me to which I ensured signed delivery requesting a statement of account as well as copies of all promissory notes and vehicle re-sell amounts to prove the difference owed. The dealer has not responded to my inquiry and has also failed to produce any proof behind their claim that I have three unpaid loans.

This false information on my credit report is causing a significant hardship to me as I am required to report and provide detailed explanations for every debt I have to my employer. I am at the point where I may face remedial action from my employer because it appears as though I do not pay my debts. Right now, this dealer is reporting that I took out over $40,000.00 in loans for a used vehicle that was no where near that value brand new. Although I would like to pay the debt I owe (which I believe is only around $2,500.00), I don't dare make any payments to this dealer or on these loans because I do not believe that the three other loans are factual and I don't know if paying is going to do me any good. I believe that based on research performed on this dealer, that the accounts were fraudulently entered. The fact that the dealer has failed to provide me with the information I requested only adds to that suspicion.Desired Settlement: I would like for the dealer to retract all invalid loan reports so they no longer appear on my credit report. I will work on establishing a payment plan for any balance that is proved without a doubt that I owe (in my opinion, only around $2500). I can obtain legal support if needed.

Review: On May 3rd, 2013 I purchased a 2002 Mercury Sable from this dealership. After I signed all the paperwork, they informed me the "check engine" light was on and that they were going to fix it but in the meantime, they will let me borrow a 2004 Ford Taurus. On May 5th, the Taurus broke down on me on I95 at 9pm, very dangerous. I had the car towed back to my home that night and I called this dealership the next day asking for my money back because I believed the car I purchased would be just as reliable as the car they let me borrow. They told me that they would NOT give me my money back, even though I didn't lay a finger on the car I bought, and still haven't. I refuse to take possession of the car I bought.

Product_Or_Service: 2002 Mercury Sable

Desired Settlement: I would like to have a refund of my down payment ($750) and a refund of each of my weekly payments ($105.44 a week).

Review: I purchased a 2005 Nissan Altima on 7/10/2008 from ellington auto sales my contract states that I also purchased GAP insurance as well. My car was total on 01/23/2014 I owed $2800 on my car witch was suppose to be covered by my gap insurance. I contacted ellington auto to let them know what was going on and ask how do I go about getting the $2800 paid off I spoke with a representative [redacted] that ask me to fax over my insurance and credit union information witch I did she call me back stating she contacted GAP and it going to take 45 days to process my claim after two weeks I called back to follow up and I was told she was fired I ask to speak with the manager [redacted] I got his voicemail every time I call I left multiple messages and he never return my calls. I want them to be investigated for there unprofessional and dishonest practiceDesired Settlement: I would like the money that's owed to me. I have a contract that states I have GAP insurance

Review: I financed a car through drive auto group whose finance company is autoflow fianance. The flyer for the car said 400$ down and I end up having to put down 1400$. I traded in a vehicle and transferee the plates to my new car. [redacted] (the dealer who sold me the car) said that it was legal to drive and I will receive my registration in the mail. I got pulled over 3 days later for my plate still being registered to my old car. I was told by the police and dmv that no attempt was made by drive auto group to register the vehicle and I had to go to dmv and pay out of pocket to register the car. But I am paying a seperated loan on top of car payment for registration and vehicle tax I already paid the dmv. A shutoff device was installed in the car and I signed a contract that if I get more than 14 days behind it would've shutoff. Every Monday when payment is due they call me and if I don't have the money they shut off the car even if it's not late. I plead with them not to do that and they just laugh at me. I've been called racial names by them and have had car shut off for threatening to file a complaint and not turned back on until I apologize for my "attitude". The finance guy chris called one day and my wife picked up and he told her she sounded "sexy" and asked her why she is with a man who can't afford payments.Desired Settlement: I want them to be investigated and repremanded for there unprofessional and dishonest practices.

Business

Response:

This is in response to Mr. [redacted]'s complaint. Mr. [redacted] purchase a vehicle from Ellington Auto Sales & Financing dba Drive Auto Group on 8/19/2013. All the appropriate contracts were signed by Mr. [redacted] on that day and the registration was issued on 8/19/2013 by the DMV online system. The customer should have been given his registration that date. I don't see how a registration could have been given to him on that date. [redacted] the salesperson named no longer works for the company neither does [redacted] in Collection depart. I am sorry if Mr. [redacted] feels disrespected in anyway.