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Elliot Health System/Solution Health

P.0 Box 650292, Dallas, Texas, United States, 75265

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Reviews Hospital Elliot Health System/Solution Health

Elliot Health System/Solution Health Reviews (%countItem)

Last year I set-up a payment plan for my hospital bill. I pay the agreed upon amount monthly. Twice I have received bills for new services and paid them promptly. Twice Elliot Health System has then sent me a Past Due Notice for the new bill that I have paid, claiming my account is past due and in order to avoid collection activity, please remit payment for the delinquent balance. The balance is not delinquent. When I call them, they say the amount paid for the new bill has been applied to the older charge with the payment plan instead. I am paying both my payment plan as agreed and paying new bills on time. They want me to pay the new bill again but the only way to get it correctly applied to the new charge is to do so by phone. I say no. I need to pay by check to keep records for my Health Savings Account. The first time they fixed this when I called. This second time, I am waiting for them to call me back.

Desired Outcome

Billing Adjustment Their is a broken system. Their payment plan should work as it was agreed to. I should be able to pay my agreed to monthly payment and not have payments for other charges re-directed to the charges that are under a payment plan. I absolutely should not be told my account is past due and threatened with collections for a bill which I have paid promptly.

Elliot Health System/Solution Health Response • Jun 25, 2020

Thank you for bringing this to our attention. The logic in the system is set to apply payments to the oldest accounts which is not what this patient requested. We have worked with our vendor to ensure payments that the patient requests be directed to specific accounts, regardless of the age of the account, are applied as requested. Documentation and training has been provided to the phone representatives to ensure these revised guidelines are followed.

The management team of our vendor that processes these payments reached out to this patient to assure her that the payments in question will be applied as requested. This is resolved.

Again, thank you for bringing this to our attention as it has improved our processes.

I want to report Elliot Health System part if SOLUTIONHEALTTH whose billing office is located in Dallas, Texas. Over the last 3 months they have been threatening to put my account with a collection agency even though I have been sending them a payment on my medical bill every month! I have been sending them $25.00 a month and I only owe a balance of $75.63 which I told them over the phone today that I would pay off in 3 monthly installments of $25.00! They would not co-operative with me in any way, so I hung up on them. I also owe them for another medical bill of $184.29 that I have been sending them $30.00 a month and they are sending me past due notices on this and also calling my house. I sent them a check for $30.00 last week regarding the bill and the balance is now, $154.29. I told them I would continue to send them $30.00 a month until this bill is paid, but they didn't seem to care. This is a horrible company to do business with! I am 65 years old and on Social Security. I have a lot of other bills to pay off every month and my money only goes so far. I don't know if you people can do anything to help my situation with Elliot Health System, but I would appreciate anything that you can do to help me. Thanks for listening.

Desired Outcome

Billing Adjustment Get this business to stop threatening to put my accounts in Collections and stop calling my house about these bills!

Elliot Health System/Solution Health Response • Sep 27, 2019

Matthew R. ***
Sr. Corporate Counsel ***@nthrive.com
200 North Point Center East, Suite 600
Alpharetta, GA 30022
Tel: 678.248.8395
Fax: 678.624.7446
nThrive.com

September 26, 2019

VIA FedEx Tracking No. XXXXXXXXXXXX & Email

Dispute Resolution Department
Revdex.com Serving North Central Texas
1601 Elm Street, Suite 1600
Dallas, TX XXXXX

Re: ***, Case No. XXXXXXXX

To whom it may concern:

On September 18, 2019, we received a copy of a complaint that Mr. V. *** made against Elliot Health Systems/Solution Health and the Revdex.com's request for information. On that same date, we requested a 30-day extension to respond. Within the last week we have been able to collect the information necessary to respond to your requests.

nThrive provides a series of patient-to-payment services that manages the revenue cycle for health providers. By managing the revenue cycle, nThrive ensures health providers have the financial resources necessary to carry out their missions. With respect to Elliot Health, nThrive provides collection services of past due medical bills.

As Mr. admits in his complaint, he has several past due medical bills for which he is not making even the minimum payment. Since May 2019, nThrive has attempted to collect these past due debts by speaking with Mr. on four occasions by telephone, two of which Mr. initiated.

For instance, nThrive first spoke with Mr. on May 1, 2019. During this phone call, Mr. stated he could only pay what he could pay. At that time, nThrive offered to connect Mr. with financial assistance, but he declined.

On July 22, 2019, nThrive again spoke with Mr.. The patient requested nThrive no longer call him, and he informed nThrive he could only pay $25 per month. Thereafter, Mr. then hung up. Per Mr. request, and in accordance with various legal requirements, Mr. phone number was removed from the account so he would no longer be contacted by nThrive.

On September 3, 2019, Mr. called nThrive to complain about his bill and that he keeps receiving past due notices. Mr. again stated he could only pay $25 on his physician bills and $30 on his hospital bills. Mr. used perverse profanity throughout the call. After
warning Mr. that nThrive would end the call should his profanity continue, Mr. continued to swear at the operator. As a result, she disconnected the call.

After disconnecting the call, Mr. called back on September 3, 2019. After reiterating what he could afford, the nThrive operator advised Mr. that nThrive could potentially place him up on a payment plan but would need to get approval due to the amount of the payment. Mr. responded with disbelief that he would be sent to collections for his payments. Once again, Mr. laid into a profanity laced rant and the operator advised she was disconnecting the call. At this time, Mr. stated he would contact the Revdex.com and hung up.

In each interaction with Mr., nThrive acted courteously, professionally, and lawfully. Meanwhile, Mr. used profane language throughout his encounters with nThrive. Based on the above, Mr. complaint has no merit, and we respectfully request it be dismissed with no further action. Should you have any questions or concerns about this matter, please contact me as provided above.

Sincerely,
Matthew R. ***
Sr. Corporate Counsel
MRD/am

Customer Response • Sep 30, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
They are nothing but bold-faced liars and just want to cover their backsides! The first lie, is that they never offered me financial assistance. The second lie is that I did not make a payment on each of my two accounts that I have with them. I am continuing to pay on these accounts until they are paid in full!

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Address: P.0 Box 650292, Dallas, Texas, United States, 75265

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