Elliott Benson

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me" All is resolvedI received the paymentThank you"

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI'm glad that they're mailing out my check, and they have done the right thingI'll be waiting on the check

Hello, this notice is in regards to *** *** that I participated on Feb23rd, I have yet to receive my incentive payment from that studyWhen I initially signed on for the project, I received correspondence that payment would be received within 1-weeks after the project was done Well that was not the case, as the two week passed by with no compensation, so I reached out to your offices to determine what was the delayI was then told that payment was not mailed out until March 10thSo I was like OK, then the information
I received via correspondence is incorrect and needs to be changed or updatedSO a week had surpassed as on the 17th, I contacted the office again to inform them I still have not received payment, only to be informed that I needed to allow a total of business days from the date the payment was supposedly mailed outTherefore, another week surpassed and on the 24th, I again called to report that I have not received payment and that the check m

*** Stated: " yeah this issues is already resolvedWe are a market research company and we would be stupid to not send out payments because thats essentially how we stay in businessBut what happened is we sent the payment through the mail, and he called later and stated that he had not received
it yetWe put a stop payment on the check and sent him out another oneTwo days later on a Saturday at 7:00am he called and stated that he received the 1st checkWe told him to shred that check because we put a stop payment and re-issued him another oneHe got the other one and all should be resolved."

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me" All is resolvedI received the paymentThank you"

Company states that they agree with the consumer and that they were in the wrongCalled the consumer and left a voicemail stating all the informationThe company is mailing out a check for $to the consumer for the compensation todayAnd he is sorry for the inconvenience

*** Stated: " yeah this issues is already resolvedWe are a market research company and we would be stupid to not send out payments because thats essentially how we stay in businessBut what happened is we sent the payment through the mail, and he called later and stated that he had not received
it yetWe put a stop payment on the check and sent him out another oneTwo days later on a Saturday at 7:00am he called and stated that he received the 1st checkWe told him to shred that check because we put a stop payment and re-issued him another oneHe got the other one and all should be resolved."

?
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI'm glad that they're mailing out my check, and they have done the right thingI'll be waiting on the check

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " All is resolved. I received the payment. Thank you"

Company states that they agree with the consumer and that they were in the wrong. Called the consumer and left a voicemail stating all the information. The company is mailing out a check for $125 to the consumer for the compensation today. And he is sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I'm glad that they're mailing out my check, and they have done the right thing. I'll be waiting on the check.

Review: Hello, this notice is in regards to [redacted] that I participated on Feb23rd, 2016. I have yet to receive my incentive payment from that study. When I initially signed on for the project, I received correspondence that payment would be received within 1-2 weeks after the project was done. Well that was not the case, as the two week passed by with no compensation, so I reached out to your offices to determine what was the delay. I was then told that payment was not mailed out until March 10th. So I was like OK, then the information

I received via correspondence is incorrect and needs to be changed or updated. SO a week had surpassed as on the 17th, I contacted the office again to inform them I still have not received payment, only to be informed that I needed to allow a total of 10 business days from the date the payment was supposedly mailed out. Therefore, another week surpassed and on the 24th, I again called to report that I have not received payment and that the check must have been lost in the mail. We verified again the correct address and asked when will repayment be made. I was informed they will need to check with accounting to issue a stop pay on the previous check and that a new check would be sent out on the 25th.

I ask if they method of delivery could be changed as it appears the [redacted] is not as reliable since the payment/envelope was lost. I asked if it could be shipped via faster delivery, only to be informed that it will once again go out snail mail. Then I ask that will I have to wait 14 days like the previous check to see if I receive at all, and I was informed, no only 10 days. I wish that this matter gets reviewed, and that appropriate action if any is taken at all, gets addressed accordingly.Desired Settlement: I am seeking to receive the agreed payment amount for participating in the survey and I would like payment to be expedited via [redacted] or [redacted] so that payment can be tracked and confirmed received as well as to hear back from the company confirming the matter.

Business

Response:

[redacted] Stated: " yeah this issues is already resolved. We are a market research company and we would be stupid to not send out payments because thats essentially how we stay in business. But what happened is we sent the payment through the mail, and he called later and stated that he had not received it yet. We put a stop payment on the check and sent him out another one. Two days later on a Saturday at 7:00am he called and stated that he received the 1st check. We told him to shred that check because we put a stop payment and re-issued him another one. He got the other one and all should be resolved."

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. " All is resolved. I received the payment. Thank you"

Review: I was contacted by Elliot Benson Research over two weeks ago for a research group, which they said was a "mock jury". The guy asked me 20 minutes of screening questions, and then said I qualified for the group. He said, at the beginning of the call, that this study was for somebody who had a lot of time on their hands on Friday, June 27, and that it would pay $300. Of course I knew that I would make myself available that day for $300. He said the study would take about 8 hours, that I would report to a hotel in San Francisco at 8 a.m. on the 27th.He said that I would receive an email closer to the 27th with the details of where to report. About 15 minutes after the initial call, he called me back to verify that I work at least 32 hours a week. I told him that I did, and he said "Good, that's one of the qualifications." Then he said, "You're in!" He told me again that I would receive an email at some point before the 27th with the details of the study.By Monday night (the 23rd), I hadn't received an email confirmation yet, so on Tuesday I called to see when I could expect the correspondence. The woman who answered the phone asked my name, and then said "You're on stand-by." I asked what that meant, and she said that "if" I was chosen, I would receive a call in the next few days. I told her that I had been told that it was a definite thing, in fact I turned down work for the 27th because I had been told I was confirmed for the study. She said that she was sorry but I was only on stand-by. She also said "Wait by your phone for the next couple of days", which I found condescending.I asked to talk to the person in charge of the study, and was transferred to a manager named [redacted]. He said the same thing -- that I was on stand-by and shouldn't have been told that it was a sure thing. I told him that since I had set aside that day, and now it was only 3 days prior, they should make good on their commitment and compensate me. He said they couldn't do that. He said all they can offer is an apology.Desired Settlement: I would like to participate in the study as I was told, I cleared my schedule for the 27th so am available all day. But if they choose not to have me participate, I would still like the $300 they promised in the initial call, the call during which the Elliot Benson representative said "You're in!" It is not fair for them to ask people to make themselves available for an all-day study, and then 3 days beforehand, say "Sorry, you were given the wrong information."

Business

Response:

This is an unfortunate incident. We do not choose participants, our clients do. We do apologize for the miscommunication. We do have a protocol we have to follow and we never confirmed his participation by e-mail. Mr. [redacted] was informed that he was on stand-by. At this point we do offer our deepest apologies and hope he understands.

Consumer

Response:

I am rejecting this response because:

Their answer does nothing to resolve the problem. It is true that the client, and not the research firm, chooses participants. But the research firm, in this case Elliot Benson, does the recruiting, and they need to do that responsibly. They need to make it clear to the people they call that they may or may not be chosen.

The person who recruited me said "You're in" which led me to believe I was booked for the study, and it's the reason I turned down other financial opportunities for that day.

I understand that Elliot Benson wants to make sure that when the day of the study comes, they have enough people available to fill the quota, so they want people to keep the day open. So (as in my case) they "forget" to mention that this is a stand-by basis; if they had, I would not have refused other opportunities. I was told that I was doing this study, and that I would be compensated $300, so of course I set the day aside. But if they want people to commit their time, then Elliot Benson Research has to make a commitment too. If we participants are asked to commit to a full day (they said the study would be 8 hours) then they need to give us the financial compensation promised whether the client ends up choosing us or not. Saying they "apologize" and pretending it was a "miscommunication" will not work.

When I called them, three days before the study was going to take place, they said "Sorry, you should've been told you were on stand-by". That was the first I heard about being on stand-by, although in the message they sent Revdex.com it seems they're now claiming that I had been informed of that from the start. The day (three days before the study) that I found out that they didn't intend on fulfilling their commitment, they said they were sorry that the person who recruited me hadn't given me correct information -- so at that point they were acknowledging that it was their mistake.

It won't do to call this "an unfortunate incident" and dismiss it. I hope you will help me with this situation, it's very stressful and very disappointing to see a company such as Elliot Benson show so little regard for people's time, and then to deal with their mistake by calling it "unfortunate" and pretending that all they have to do is apologize.

There is a local television station in San Francisco, KGO, that has a program called "[redacted]" which helps consumers get proper treatment from companies who have unfair and/or unethical business practices. I have now contacted them as well, since I see from the message Elliot Benson sent that they are proving to be very unprofessional, and are still trying to avoid doing the right thing.

I sincerely thank you for your help in this matter.

Business

Response:

Company states " They are sincerely apologize for what has happened and has offered to have you participate in a future research study. There would be an incentive paid for your participation. Would you consider that? Eliot Benson would keep your name and phone number handy as soon as possible have you participate in a future study. Again, they sincerely apologize for the circumstances and wish to make amend on a future study."

Review: I was chosen by Elliot Benson to participate in a 1 hr 30 minute online focus group on August 4, 2015 from 2 pm - 3:30 pm EST, and I was suppose to receive $125 for participating. I'm copying and paste that below in quotations."[redacted] Aug 3To[redacted]cid:[email protected] READ & REPLY TO THIS EMAIL SO WE KNOW YOU RECEIVED THESE INSTRUCTIONS THANKS!IF YOU NEED TO **NCEL, PLEASE **LL OUR OFFICE AT [redacted].Dear Research Respondent, This letter confirms your appointment to participate in an Online Focus Group on Tuesday, August 4th, from 2:00-3:30pm EST.IMPORTANT: It is vital you have a designated place where it will be quiet, free from any distractions so you **n conduct this online web discussion. Please ensure that all technical issues are fixed prior to your interview time. If you get disrupted or disconnected, this is not considered a completed interview and we cannot pay you for your time.You will be receiving an e-mail with technical and login instructions [redacted]. If you have any technical difficulty while participating in this discussion, please contact the support staff by emailing [redacted]-You will NOT be able to use a tablet or smart phone, you must use a desktop or laptop computer.Please keep in mind that we only invite a limited number of people to participate, so it is extremely important that you keep your appointment. If an emergency arises and you will not be able to attend your scheduled appointment, please call us immediately at [redacted] and ask for [redacted] or [redacted]. We will need to find a replacement for you as soon as possible! Once you have completed your online focus group you will receive a check in the amount of $125. Please allow 1-2 weeks to receive the payment, and feel free to contact us if there are any questions or concerns! *You must complete the entire project in order to receive your compensation.Thank you! :: [redacted] research[redacted] :: [redacted], [redacted]eb[redacted] :: [redacted].........................................................................⇄ years as one of the "world's best facilities" :: impulse survey 1999-2014Now offering nationwide recruiting and online data collection services!Desired Settlement: The login info came to me at 2:03 pm EST. I took time off work to participate. I logged in, and the moderator said I can't participate because it's already started. I took screenshots of the time I received the email, my conversation with the moderator. I emailed [redacted] the screenshots saying I should be compensated something because I took time off work. [redacted] said would contact client. I want $125 for taking time off work. Not my fault they sent email to me late. Got more info 4U i.e. emails

Business

Response:

Company states that they agree with the consumer and that they were in the wrong. Called the consumer and left a voicemail stating all the information. The company is mailing out a check for $125 to the consumer for the compensation today. And he is sorry for the inconvenience.

Business

Response:

Company states that they agree with the consumer and that they were in the wrong. Called the consumer and left a voicemail stating all the information. The company is mailing out a check for $125 to the consumer for the compensation today. And he is sorry for the inconvenience.

Business

Response:

Company states that they agree with the consumer and that they were in the wrong. Called the consumer and left a voicemail stating all the information. The company is mailing out a check for $125 to the consumer for the compensation today. And he is sorry for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I'm glad that they're mailing out my check, and they have done the right thing. I'll be waiting on the check.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I'm glad that they're mailing out my check, and they have done the right thing. I'll be waiting on the check.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I'm glad that they're mailing out my check, and they have done the right thing. I'll be waiting on the check.