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Elliott Chevrolet, Inc.

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Reviews Elliott Chevrolet, Inc.

Elliott Chevrolet, Inc. Reviews (4)

Review: I purchased a 2011 Jeep Library with a VIP extended warranty from Elliott Dealership and with no warning they shut the doors! Who and how do I get what they owe me. The owner of this company lives in this town his house is lavish. He should refund my VIP costDesired Settlement: Give my money back or honor the contract

Review: I am being refused service at this location due to an unfavorable survey that was filled out on my behalf. I bought the vehicle at this location and have had it serviced there on an ongoing maintenance schedule. When the vehicle was purchased the dealer advertised that as long as scheduled maintenance was performed at the dealership, that the vehicle would be under warranty for as long as I owned the vehicle. Regardless of the manufacturer's warranty. If feel as though I was promised something when I purchased the vehicle and now I am being told that I cannot get service from this location due to no fault of my own and that the dealership is backing out of its warrant agreement with me. The reason for the answers given on the survey was due to the dealership not being ready to service my vehicle during the time that I had scheduled and having to take time off of work to make 2 trips in order to get my vehicle serviced.Desired Settlement: I would like to continue my scheduled maintenance at this specific location in order to satisfy the dealer's requirements for it's warranty coverage. I would also like an apology from the dealership.

Business

Response:

Per our conversation I am responding to you on paper. Issues have been resolved with [redacted]. We look forward to a long lasting relationship that will continue to grow.

[redacted]Elliott Auto Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The complaint has been resolved.

Regards,

Review: Almost a year ago I went to Elliott to trade off my 2011AWD SUV that I was told AWD when you have to change one tire you need to change all of them so I wanted a 4WD I was told I was buying a 4WD/AWD SUV. I find out it's FWD, When we got this snow on 2-16-2015. On the date when I bought the SUV I kept asking many time why didn't it say 4WD or show 4WD anywhere on the vehicle inside or out, and I was told sh-- [redacted] it is. So I trusted the man because my father thought so much of this man. Just because I'm a women the sales man ( [redacted] ) at Elliott Chevrolet in Staunton VA. lie to me and most likely will get away with his lies, Selling me a vehicle that wasn't what he said was true. My father would buy from [redacted] every time he got a new vehicle (about 4.) So I called to see if they would make it right but all they wanted to do was to trade it off and get another and nothing for the lies and the wrong that was done to me.Desired Settlement: I want what I thought I was buying 4WD/AWD

Review: I purchased what was advertised as a new jeep Cherokee from Elliott Automotive Group at the end of January 2015. Immediately, the car had transmission issues, and at 3,000 miles the car needed a new transmission. After the transmission was replaced it continued to have transmission issues. After being connected with Chrysler service we discovered that the car Elliott sold to us had a serious service history from before we purchased it. Elliott never disclosed this service history to us, and when we confronted them about it they denied it. We checked with Chrysler and confirmed that Elliott were in fact the ones who did the service they claimed to know nothing about. If they had disclosed this service history to me I never would have bought the car. Their failure to make the disclosure and selling me the car as "new" when it already had serious problems was deceptive and wrong. Even worse, a new car should not be on its second broken transmission at 5,000 miles. The transmission problems this time around have caused the car to slingshot me into intersections on several occasions which has almost caused a serious accident at least once. I told Elliott about my safety concerns with the car and they told me to keep driving it until they got approval from Chrysler to do repairs. I payed a lot of money for a new, reliable, safe car, and I have not gotten anything close to what I paid for. I have called 2 managers at Elliott repeatedly and left several messages, and my calls are never returned. When I did speak to one manager (not because he called me but because I managed to catch him in his office) he was dismissive and rude and did not offer so much as an apology for what I've been through with the car they sold to me. I am disgusted with my "new" car and with Elliott's deceptive sales practices and customer service.Desired Settlement: I want my money back for the car or I want a new car. I paid for a new, reliable, safe car and that is what Elliott represented themselves as selling to me. That is not what I got.

Business

Response:

I just wanted to let you know that we finally resolved this case with the customer. Chrysler purchased the Jeep back from the customer Monday the 15th. So, therefore the customer is happy ?Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Chrysler did buy back the vehicle.

Regards,

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Description: AUTO DEALERS-NEW CARS

Address: 1100 Greenville Ave., Staunton, Virginia, United States, 24401

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