Elliott Homes, Inc. Reviews (5)
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Elliott Homes, Inc. Rating
Description: Home Builders
Address: 340 Palladio Pkwy Ste 521, Folsom, California, United States, 95630
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Email: [email protected]
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My email: [email protected]
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Review: I purchased a Brand new home from Elliot Homes, lot **
In April we turned on the AC for very first time. I found Air Condition unit is installed right out side the Master Bedroom by Glass double door, only 7 feet away from the Master Bed. Air condition unit makes cranky sounds very noisy and disturbing to sleep. for that reason Air Condition unit can not be used during night time.
There are two problems
1. AC unit is defective.
2. AC location is by bedroom wall/door. A bad manufacturing design.Desired Settlement: Builder to replace or fix defective AC unit
Builder to move AC unit at leas 5 feet away from bedroom wall, there is proper place and power source available.
Business
Response:
Tell us why here. Response to [redacted] Revdex.com Complaint [redacted]Elliott Homes has deployed many resources and has made many site visits in an effort to find a solution to Mr. [redacted]’s issue of hearing his air conditioning (“A/C”) unit through the exterior walls of his home, and it’s disappointing to hear that he is still dissatisfied.Mr. [redacted] purchased a Plan [redacted], which was built throughout that Elliott Homes community. The A/C unit is placed in the same location at each home with this plan.At Elliott Homes’ request, our contractor visited Mr. [redacted]’s home on two occasions. On the first visit, the technician listened to the operating unit. He reported that based on his experience, the A/C unit wasn’t making any more noise than what is considered normal for that unit.After the first visit, Mr. [redacted] expressed his disappointment to our Home care tech, and I was asked to made a visit to his home.On my visit, I listened to the A/C unit running from inside Mr. [redacted]’s master bedroom. Like the technician who visited the site previously, and using my many years of experience, I too felt the A/C unit was operating at a normal noise level. As evidence, there were no sounds of abnormal metal-to-metal vibrations; no high-pitched squeals; no bearing noises. I discussed with Mr. [redacted] the fact that a running motor, pumps and fans, like his A/C unit has, make noises that cannot be completely mitigated. I suggested that he introduce other sounds that might help mitigate the sound he was struggling with. Mr. [redacted]’s position was that because he can hear it, the A/C unit is defective and it needed to be replaced. I explained that the A/C unit has a warranty on function and operation but not on noise level satisfaction. Mr. [redacted] didn’t want to hear any more suggestions on how he might be able to mitigate the noise, so I left. After leaving, and realizing we hadn’t been able to help Mr. [redacted], I again reached out to our contractor. I asked them to return to the home, physically inspect the A/C unit, confirm all isolation bushings were installed correctly, and confirm there were no loose parts; and in so doing, if it was possible, to show these elements to Mr. [redacted] so he could see that the A/C unit is operating as it was designed.The contractor did return to Mr. [redacted]’s home and did complete the requested inspection. After this site visit, the Elliott Homes Home Care Technician (“HCT”) assigned to this community followed up with Mr. [redacted]. After that follow-up, the HCT believed the matter had been closed: though Mr. [redacted] wasn’t entirely happy, he understood that Elliott Homes had done all that they could; and that if he wanted to approach other options, he would need to do so on his own accord and at his own expense. Elliott Homes strives to satisfy any and all of our customers’ concerns; but noise complaints can be the most difficult issues to address. In this case, I believe we did do our very best to help Mr. [redacted] solve his issue. Unfortunately, we weren’t able to find anything that was broken or that needed to be repaired. It is still our position that the A/C unit is operating as designed and within the guidelines set forth by the manufacturer. ..
Consumer
Response:
I am rejecting this response because: Elliott Homes should listen to concerns rather getting all defensive about it. AC unit may not be defective but it is a noisy model, I recommend Elliott Homes should not put this model in homes. I have previous two homes and looked at other homes and consulted subject matter experts it is a Noisy Model Elliott Homes homes should stop using this model. AC unit is placed 8 feet from the bed next to a Glass Door, a bad design, I recommend to Elliott Homes place AC Unit away from Bed Rooms.Elliott Homes please understand I am helping you make a better home design.
Maybe there isn’t insulation in the exterior wall. We are having major problems with a home he built in PA. He went bankrupt in 2007, re-opened and started building again in AZ/PA. We just opened up an exterior wall and there was no Insulation NONE. In fact we have removed the entire front of the house and not one of our 16 windows in the front of the house had flashing..amongst other things. I’d sell and run before your house practically collapses like mine from his unethical building practices.
Review: The plumbing system got clogged and backed up in our toilet and tub within 6 months of living here. Plumbing addressed the lines and unclogged the system, which was down in the street when they found where it was clogged. It was due to feminine products (a tampon) which on the box reads that it is flushable and I have used them for 20 years with never having this problem. I expressed my concern of the plumbing system not being built properly to withstand normal conditions since this is a new home, and [redacted] repeatedly told me that as far as he knows, they are not flushable. Well, as far as I know, and I am a consumer of tampons for 20 years now, they are and I have never had a problem with flushing them. We got stuck with the bill and no resolution to this problem. He said that no one else has had this problem which again arises the concern that things were not built properly in my home. I'm sure I'm not the only woman who uses tampons in the entire neighborhood. When asked if they would cover the bill, since it was under normal circumstances, they said no, that they don't cover tampons being flushed. I absolutely understand that if it was a toy or something that is not suppose to be flushed that they should not cover it, but it's a flushable item that the system they built cannot withstand but should. Very frustrating.Desired Settlement: I feel that I should be refunded the cost of the plumbing bill that I was charged because the system cannot withstand normal flushing conditions. I was told that the lines were checked and they said it looked good, what does that mean??? If i'm being charged for camera lines that ensure it was built properly, where is the proof of that? A write up of an explanation on what was found would be appreciated to ensure that it was actually done, not just a "they said it looked right" response.
Business
Response:
Revdex.com ID# [redacted] Customer [redacted] We at Elliott Homes are dismayed that this unfortunate issue has created disappointment with our customer. We strive for an exceptional experience with all of our homeowners. As indicated in the below report I received from our plumbing contractor, the original service call came in from someone other than Ms. [redacted] - the plumbing contractor believed it was from Mr. [redacted]. The person reporting the issues stated, according to my contractor, that they believed a stuffed toy had been flushed down the toilet. Mr. [redacted] was on site during the repair work and witnessed all that was going on. My plumbing contractor left feeling he agreed about what caused the plumbing blockage. The contractor was very surprised to learn that the owner was surprised by the stated cause and resulting cost of repair. In our opinion, some confusion may have arisen because of the invoice that was sent to the [redacted] family. The invoice simply stated, “Tampons were found in the line backing up top floor,” with no mention about the cloth-like substance also found. Further, the invoice stated only that the lines were camera’d, but it did not state the reason for that action or the length of line that was inspected to insure the problem had been resolved. Warranty on toilet and drain backups, as detailed in the performance guideline manual presented to each homeowner, states in part that the builder’s responsibility concludes at the time of product delivery, unless it can be determined that the blockage was from construction-related activities. The original service call was that a stuffed toy possibly had been flushed down the toilet; and in fact, a cloth-like substance was found using a camera to inspect the line. For this reason, we believe the responsibility for repair lies with the homeowner. Perhaps if the invoice had been more descriptive, there would have been no need to address the issue. The response from the plumbing contractor who responded to the sewer backup. The call from the homeowner was that he thought their child had flushed a stuffed animal down the master toilet. Sent two guys to the house and pulled the master toilet then ran the camera down the line and saw the blockage shortly past the toilet. When we retrieve the blockage with the snake, we saw the blockage was caused by “multiple tampons” and a big wad of cloth like material. Not sure if that was the stuffed animal or not. If it was, the snake tore it up. After clearing the line, we ran the camera for the master toilet all the way to the street to make sure there we no further obstructions. Like a stuffed animal.
Business
Response:
[redacted] Revdex.com number [redacted] Second Response Let me first apologize for being the one to create additional miscommunication about this issue. When referencing a “toy being flushed” in my response as the possible cause, I did simply because it was referenced by the Elliott Homes plumbing contractor as a viable reason for the presence of a cloth-like substance creating a blockage in the [redacted]’ toilet. Apparently Mr. [redacted] didn’t actually say they thought a toy was flushed down the toilet. I can only speculate at this point that this possibility was mentioned in the chain of conversations that took place among many people while the service call was being set up. It is, in fact, a typical problem in plumbing backups. Neither the Home Care Technician, [redacted] nor I meant to mislead or try to negate any responsibility surrounding this issue. I think the area where we missed the mark in this situation was in our initial interaction with the customer at the time of the service. I think we should have made sure Mr. [redacted] had a clear understanding of what caused or what was believed to have caused the issue, and then fully explained the cost and reason that cost would be the [redacted] family’s responsibility. I also believe the bill arriving 30-plus days after service meant the circumstances were not fresh in everyone’s mind, and that should not have been the case. Had we been able to set a better expectation after the service had been completed, I truly believe this disappointing situation could have been avoided. I have personally reached out to Mrs. [redacted] and we had a very productive discussion about this issue, and I feel we both have a very good understanding of each other’s positions. In a gesture of good will and to express our constant pursuit to insure our customers are provided the highest level of service, Elliott Homes has chosen to help out with the cost of this service work. We do believe this matter can now be considered resolved. [redacted] Customer Service Manager Elliott Homes Inc.
Consumer
Response:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.