We have no problem paying for our mistakes.this appears to be a recall to repair the unit we had diagnosed on a previous service call for [redacted] (***) and we received a cancellation by [redacted] before we could complete the repair I am attempting to get this confirmed by ***, but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,A/C for free and that may be the reason for our cancellation If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call I would appreciate holding this open until I get this confirmed.or perhaps Mr [redacted] can confirm that he put a "brand new" unit in and show receipts of his payment for it.This is one of the most aggravating claims I have ever handled in my years as an air conditioning contractor in Phoenix AZWe do 10,service calls with [redacted] (***) each year, and I'm appalled by Mr [redacted] 's handling of this situationThe facts are as follows:We were issued a service call by [redacted] to repair his air conditioning unit and found a small leak at a service valve This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tireThe special tool allows this repair to be made without loosing the balance of the FREON.the tech added the proper amount of FREON and left it running We received a recall work order from [redacted] that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from [redacted] to repair it at no additional service fee to Mr [redacted] Mr [redacted] threw our tech off the job and had this service call cancelledThe sad thing about this this entire situation is Mr [redacted] convinced a new [redacted] contractor ( [redacted] , Incwho just started business in 2013) to get him a total new $4,unit when a repair was an acceptable solution [redacted] probably didn't realize that one half of those costs were charged to him and one half were charged to us by *** [redacted] does not absorb any costs in a situation like this, they split them internally with the two contractors This raises the contractors cost basis and if the shared cost is $2,with an average contracted cost of $per service call, both of us would have to do service calls for $or our contracted average would exceed the $ A new company thinks this is an opportunity to bill a $4,job and the next thing they know is there contract with [redacted] is cancelled because their average cost is way over the contracted amount We on the other hand, can absorb a cost like that in our 10,calls, but too many of these will hurt our "bottom line"This situation is extortion, has resulted in deformation of character and we have suffered from loss of business The law allows a maximum of $250,for each of these claims and if this is not dropped our next step is the filing of that law suit[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Pipes leaked out refrigerant within hours and your mechanic was on my roof when they cancelled because either your company didnt want to finish the job or *** wanted another company to diagnose the problem...I have waited this long because I still have a bad taste from the way I was treated from the owner...not a *** issue...again refrigerant put in that leaked 24hrs later...if this is proper procedure for a quick 24hr fix then I have no choice but to receive my refund for work that wasnt properly completed. Regards,*** ***
Our records show we received a "normal" service call from *** *** ***(***) on 8/27/14, stating "no cooling", and was scheduled on 8/28/for repair. A small R=refrigerant leak was found at the high side Schrader valve, replaced valve core, added the necessary refrigerant to
properly charge the unit and billed the customer for the amount not covered by ***.Apparently, a recall was placed by *** on 9/1/14, scheduled the same day and cancelled by *** before we could service the call. We have no knowledge of why the call was cancelled and had no opportunity to correct a mistake if one was made.Nearly months has passed since this call and now the customer is demanding a refund. His contract is with *** and not us, we respond to *** as a third party so I suggest this issue be presented to the proper source. By the way, for the record, *** named our company WESTERN REGIONAL A/C CONTRACTOR OF THE YEAR in 2014, we must do something right.Respectfully,*** * ***President
We have no problem paying for our mistakes.this appears to be a recall to repair the unit we had diagnosed on a previous service call for *** *** ***(***) and we received a cancellation by *** before we could complete the repair I am attempting to get this confirmed by ***, but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,A/C for free and that may be the reason for our cancellation If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call I would appreciate holding this open until I get this confirmed.or perhaps Mr*** can confirm that he put a "brand new" unit in and show receipts of his payment for it.This is one of the most aggravating claims I have ever handled in my years as an air conditioning contractor in Phoenix AZ. We do 10,service calls with *** *** ***(***) each year, and I'm appalled by Mr***'s handling of this situation. The facts are as follows:We were issued a service call by *** to repair his air conditioning unit and found a small leak at a service valve This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tireThe special tool allows this repair to be made without loosing the balance of the FREON.the tech added the proper amount of FREON and left it running We received a recall work order from *** that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from *** to repair it at no additional service fee to Mr***. Mr*** threw our tech off the job and had this service call cancelled. The sad thing about this this entire situation is Mr*** convinced a new *** contractor (*** *** ***, Incwho just started business in 2013) to get him a total new $4,unit when a repair was an acceptable solution *** *** probably didn't realize that one half of those costs were charged to him and one half were charged to us by *** *** does not absorb any costs in a situation like this, they split them internally with the two contractors This raises the contractors cost basis and if the shared cost is $2,with an average contracted cost of $per service call, both of us would have to do service calls for $or our contracted average would exceed the $ A new company thinks this is an opportunity to bill a $4,job and the next thing they know is there contract with *** is cancelled because their average cost is way over the contracted amount We on the other hand, can absorb a cost like that in our 10,calls, but too many of these will hurt our "bottom line". This situation is extortion, has resulted in deformation of character and we have suffered from loss of business The law allows a maximum of $250,for each of these claims and if this is not dropped our next step is the filing of that law suit.*** ***
We have no problem paying for our mistakes.this appears to be a recall to repair the unit we had diagnosed on a previous service call for [redacted] (***) and we received a cancellation by [redacted] before we could complete the repair I am attempting to get this confirmed by ***, but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,A/C for free and that may be the reason for our cancellation If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call I would appreciate holding this open until I get this confirmed.or perhaps Mr [redacted] can confirm that he put a "brand new" unit in and show receipts of his payment for it.This is one of the most aggravating claims I have ever handled in my years as an air conditioning contractor in Phoenix AZWe do 10,service calls with [redacted] (***) each year, and I'm appalled by Mr [redacted] 's handling of this situationThe facts are as follows:We were issued a service call by [redacted] to repair his air conditioning unit and found a small leak at a service valve This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tireThe special tool allows this repair to be made without loosing the balance of the FREON.the tech added the proper amount of FREON and left it running We received a recall work order from [redacted] that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from [redacted] to repair it at no additional service fee to Mr [redacted] Mr [redacted] threw our tech off the job and had this service call cancelledThe sad thing about this this entire situation is Mr [redacted] convinced a new [redacted] contractor ( [redacted] , Incwho just started business in 2013) to get him a total new $4,unit when a repair was an acceptable solution [redacted] probably didn't realize that one half of those costs were charged to him and one half were charged to us by *** [redacted] does not absorb any costs in a situation like this, they split them internally with the two contractors This raises the contractors cost basis and if the shared cost is $2,with an average contracted cost of $per service call, both of us would have to do service calls for $or our contracted average would exceed the $ A new company thinks this is an opportunity to bill a $4,job and the next thing they know is there contract with [redacted] is cancelled because their average cost is way over the contracted amount We on the other hand, can absorb a cost like that in our 10,calls, but too many of these will hurt our "bottom line"This situation is extortion, has resulted in deformation of character and we have suffered from loss of business The law allows a maximum of $250,for each of these claims and if this is not dropped our next step is the filing of that law suit[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Pipes leaked out refrigerant within hours and your mechanic was on my roof when they cancelled because either your company didnt want to finish the job or *** wanted another company to diagnose the problem...I have waited this long because I still have a bad taste from the way I was treated from the owner...not a *** issue...again refrigerant put in that leaked 24hrs later...if this is proper procedure for a quick 24hr fix then I have no choice but to receive my refund for work that wasnt properly completed. Regards,*** ***
Our records show we received a "normal" service call from *** *** ***(***) on 8/27/14, stating "no cooling", and was scheduled on 8/28/for repair. A small R=refrigerant leak was found at the high side Schrader valve, replaced valve core, added the necessary refrigerant to
properly charge the unit and billed the customer for the amount not covered by ***.Apparently, a recall was placed by *** on 9/1/14, scheduled the same day and cancelled by *** before we could service the call. We have no knowledge of why the call was cancelled and had no opportunity to correct a mistake if one was made.Nearly months has passed since this call and now the customer is demanding a refund. His contract is with *** and not us, we respond to *** as a third party so I suggest this issue be presented to the proper source. By the way, for the record, *** named our company WESTERN REGIONAL A/C CONTRACTOR OF THE YEAR in 2014, we must do something right.Respectfully,*** * ***President
We have no problem paying for our mistakes.this appears to be a recall to repair the unit we had diagnosed on a previous service call for *** *** ***(***) and we received a cancellation by *** before we could complete the repair I am attempting to get this confirmed by ***, but after six months they have archived this file and the procedure is very slow.What I am finding, as part of this investigation, is he apparently received a "brand new" $4,A/C for free and that may be the reason for our cancellation If that is in fact what we find out, he is trying to extort the service fee that was due us from the previous service call I would appreciate holding this open until I get this confirmed.or perhaps Mr*** can confirm that he put a "brand new" unit in and show receipts of his payment for it.This is one of the most aggravating claims I have ever handled in my years as an air conditioning contractor in Phoenix AZ. We do 10,service calls with *** *** ***(***) each year, and I'm appalled by Mr***'s handling of this situation. The facts are as follows:We were issued a service call by *** to repair his air conditioning unit and found a small leak at a service valve This is a very common problem as unit age so our tech used a special tool to replace that valve that looks like a valve stem in a tireThe special tool allows this repair to be made without loosing the balance of the FREON.the tech added the proper amount of FREON and left it running We received a recall work order from *** that the unit was not cooling properly so we found another small leak in the indoor coil, got authorization from *** to repair it at no additional service fee to Mr***. Mr*** threw our tech off the job and had this service call cancelled. The sad thing about this this entire situation is Mr*** convinced a new *** contractor (*** *** ***, Incwho just started business in 2013) to get him a total new $4,unit when a repair was an acceptable solution *** *** probably didn't realize that one half of those costs were charged to him and one half were charged to us by *** *** does not absorb any costs in a situation like this, they split them internally with the two contractors This raises the contractors cost basis and if the shared cost is $2,with an average contracted cost of $per service call, both of us would have to do service calls for $or our contracted average would exceed the $ A new company thinks this is an opportunity to bill a $4,job and the next thing they know is there contract with *** is cancelled because their average cost is way over the contracted amount We on the other hand, can absorb a cost like that in our 10,calls, but too many of these will hurt our "bottom line". This situation is extortion, has resulted in deformation of character and we have suffered from loss of business The law allows a maximum of $250,for each of these claims and if this is not dropped our next step is the filing of that law suit.*** ***