The first communication to us from Mr [redacted] was 7/27/16, not 7/5/as he indicated The purchase was on 7/23/for 1032.74, then again on 7/24/for 674.90, combined total of $1,706.74, not $as stated by Mr [redacted] When Mr [redacted] contacted us we asked for pictures and an estimate to repair the trailer, which all he would do is verbally tell us that the trailer was custom made and the damage was for $1, Since we could not get any cooperation from MR [redacted] , we turned it over to our Insurance company He was asked again by our adjusting insurance agent to provide an estimate in writing for the damage, to which he has not
It's not trueHe keeps lyingThey only filled those flower buckets twiceThe first time I did reject them the second I only wanted a few things changed out and then we would be good to goThe employee was the one who tore them all apart without my permission or without any idea of what was wrongShe is tempermentalShe took it personallyShe has no customer service stills at allMany low-level employees need to be trained to have these types of skillsBut unfortunately her boss doesn't seem to have any eitherAll he wanted to do was sell me something elseWhat a crook!
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
I have a copy of the original bill/outline in 2015, and the original bill sent to me in after the work was doneAs you can ( when you get the fax on 9-14-2016) the drawing was something they just done and not part of anything given to meI have not signed or been given a copy of that designMy two documents both say bedsThe front porch bed and the drivewayI dont have a scan so I am faxing those two documents to you as proof in the am I also have copies of the three small barberry pictures take on the date of installation that shows they do touch.If we go solely on what is written on my bill/estimate in and the bill in then it would surely say other work , like three beds etcI never got a copy or gave any signature for the drawing they have attached as a exhibitThere is nothingAlso OUPS was called to review the wires in the entire yard and to just not the utility bedAt no time did I get anything in writing on the utility bed nor is it written on any billsI have not trust in any future work to be done with their companyWhen I spoke to Mike W he was so rude , I could not get a word out to get any answersHe would say well the estimate in said this so we did what the estimate said ( when I complained of the utility bed and the small bushes in the front porch bed)
I feel very taken advantage of responding to a lawyer via the Oakland nursery complaint. I would love to be able to afford an attorney so my rights can be reviewed in a legal manner.I believe Oakland nursery last response signed by attorney was a scare tactic and very unethical. I will mail a check to Oakland Nursery for 500.00 and consider this matter to be settled. I reviewed the response made by the business in reference to complaint ID [redacted] ,
In our previous response we advised that this matter is being handled by our liability insurance carrier Per our insurance carrier, MR [redacted] spoke to an appraiser and the appraiser and they do not have the authority and are not able to do any adjusting with the claimants The appraiser did not even look at his vehicle This is now an insurance claim matter and is being handled by our insurance company
It is untrueI admit to using the F word ONCE and it was warranted! I didn't use any other profanity and the workers were not treated badly I was the one treated badlyI was also in there four times not three and called numerous timesThe one girl also speaks with marginal EnglishMaybe MrR*** can understand her when she speaks, but I did notI have never used the Revdex.com in my life but I also have never been treated this badlyIt is not my fault his employee jumped the gun and emptied the flower buckets when I never told her tooShe was mad that I didn't like her arrangements and took offense to that factI never said I didn't like what she did or that it was uglyAll I said was that it wasn't what I had asked for as far as colorsHad she left them filled I would have had her remove a couple of the flowers and add in a couple of the different colors and we would've been good to go It is her fault! I get that a lot of flower arrangers consider themselves artists, but she is no PicassoMrR*** also tried to get me to buy other flower buckets from him off his lot when I already owned ones that I needed to get filledHow crooked!!! I am happy to go to the media! I work downtown by the StatehouseIt wont' be hardI also have told everyone my story!
MrHrdy was given a full refund for the product that he returned, and the Oakland Management has been instructed to give him a complete and sincere apology
As is our last response we do not feel that there is any way to satisfy Ms***. We tried different times to re-plant the planters, but nothing satisfied her. As indicated she should have picked out the type of plants she wanted for her own pots. Since we felt that she could not be satisfied, the plants were removed and in our response said she was most welcome to pick up her planters
As a company that has been in business for over years and with thousands of customers and who sells millions of plants and flowers, we do not feel that any response would satisfy or placate the complaint from *** ** ***. We as a company always treat our customers with respect and
appreciation for their business, however the actions and manner in which Ms*** treated our employees was unwarranted. She used very offensive language and profanity, which included the F word several times demeaning the staff. The employee whose English she described as marginal, has been employed with our company since 2000, and has perfect command of the English language. After attempting to satisfy Ms*** different times, at this time we do not feel that Ms*** would be satisfied with any planters. She is most welcome to pick up her bucket planters at her convenience. Mark R***VP Director of Sales and Marketing
Mr*** was contacted by one of the Oakland Nursery's owners and the situation was resolved We have reviewed the sales procedures with staff and made sure they were clear on how the sale was to have been handled
We regret to hear that Ms*** does not want to allow us the opportunity to correct the spacing/location of the plants in her yard The ability to correct our mistakes remedy the situation is important to Oakland Nurseyr, and we would prefer to have the chance to make things right Unfortunately, there is nothing we can do about the neighbors' herb situation, but would welcome an opportunity to speak with them directly to find out if there is a way to resolve their concerns From our perspective, we have offered to adjust the plantings so they meet Ms***'s satisfaction She does not need to speak with Mr*** to get it addressed, merely mark where she wants things moved and we will have a crew adjust the plants as needed If she chooses not to allow us to do this, so be it.In regards to the bed with the neighbor's herbs in it, again, there must have been a miscommunication, as Mike was convinced that the project included that bedWe are sorry that the herbs were removed, but as stated above, if the neighbors would like to reach out to us directly (they can speak to our company attorney, *** ***) we would be happy to try and work something out(Obviously, if the herbs are not from the US, we may not be able to completely replace them.)Ms*** is offering to pay for half of what she still owes to Oakland ($of $700) At this point, the only work that needs to be adjusted is the plant material that needs to be moved, which is approximately $in laborWe will consider the project paid in full with a check for $and give her a credit of $ We consider this a fair resolution that covers the cost of what it would take to move the plants, plus some money for her time spent dealing with this issueWe will be happy to talk with Ms***'s neighbors if they would like to reach out to us. In summary, we will not transplant Ms***'s plants and instead give her a credit of $for that work (all other work was completed per the contract) If she chooses to have us make the necessary changes to the plants, we will expect payment in full We will also be willing to speak to her neighbors, should they feel so inclined. Thank you,*** ** ***, Esq.In-House Counsel, Oakland Nurseries
While an apology is warranted, customer service extends beyond empathy to include ownership and reimbursement for the damage caused by their misguidanceThere was no misunderstanding on my part
They continue to pass if off to the insurance company but the insurance company has not responded since we submitted the quote that they asked forThis is a game of he said, she said, as you can seeWe will NEVER do business with Oakland againThis is ridiculous that they have taken full responsibility but will not financially take the responsibilityThe consumer needs to know that in dealing with this company, there are big risks involvedIf we would have known this, we would never have taken our trailer near there facilityIts sad
These items were sold to us as "hardy rose trees", hardy knockout roses that were grafted to tree trunks returning every yearDespite the attached written return policy, their store representative serves as their expert agent and assured us that these would return annually...that they indeed were hardy perennialsWe also purchased multiple shrubs and included these two trees based solely on this store salesman's indication that we were making a smart investment in our perennial planting bedsA reputable store owner will hire knowledgable staff to accurately inform their customers in their purchases and honor the word of their hired agents when customer service is needed
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I have a copy of the original bill/outline in 2015, and the original bill sent to me in 2016 after the work was done. As you can ( when you get the fax on 9-14-2016) the drawing was something they just done and not part of anything given to me. I have not signed or been given a copy of that design. My two documents both say 2 beds. The front porch bed and the driveway. I dont have a scan so I am faxing those two documents to you as proof in the am. I also have copies of the three small barberry pictures take on the date of installation that shows they do touch.If we go solely on what is written on my bill/estimate in 2015 and the bill in 2016 then it would surely say other work , like three beds etc. I never got a copy or gave any signature for the drawing they have attached as a exhibit. There is nothing. Also OUPS was called to review the wires in the entire yard and to just not the utility bed. At no time did I get anything in writing on the utility bed nor is it written on any bills. I have not trust in any future work to be done with their company. When I spoke to Mike W he was so rude , I could not get a word out to get any answers. He would say well the estimate in 2015 said this so we did what the estimate said ( when I complained of the utility bed and the small bushes in the front porch bed).
The first communication to us from Mr. [redacted] was 7/27/16, not 7/5/16 as he indicated. The purchase was on 7/23/16 for 1032.74, then again on 7/24/16 for 674.90, combined total of $1,706.74, not $2500.00 as stated by Mr. [redacted]. When Mr. [redacted] contacted us we asked for pictures and...
an estimate to repair the trailer, which all he would do is verbally tell us that the trailer was custom made and the damage was for $1,000.00. Since we could not get any cooperation from MR. [redacted], we turned it over to our Insurance company. He was asked again by our adjusting insurance agent to provide an estimate in writing for the damage, to which he has not.
We object to the complaint as stated. The original estimate (Exhibit 1) includes the cleaning of two beds: the front bed off the porch and along the walk (exhibits 2 and 3) and the bed with the utility boxes (exhibit 4A&B). The hostas were to be planted in the bed with the utility boxes,...
not the front bed. We were responsible for calling OUPS (see top of exhibit 1) to ensure we did not hit any utility lines. The hostas were to go in the utility bed, and not in the front bed, as Ms. [redacted] already had hostas in that bed (exhibit 2). We were instructed to clean the bed by utilities, as they were filled with weeds and miscellaneous plants. Ms. [redacted] informed us it was her bed and did not indicate it was part of the neighbor's. The stone around that bed was the same stone as that around the garage bed (exhibit 6), so again, we cleaned the bed as if it were hers. There were no herbs, just weeds & two sapling trees to be removed. The rose bush was to stay. The crew was also instructed to clean, mulch, and edge the bed with the ornamental grass and rose of sharon (exhibit 7) at no charge to the homeowner, so that both sides of the house looked good.After the work was completed, Mike received a call from Ms. [redacted], stating that she was unhappy, there was no mention of the neighbor's herbs or hostas being planted in the wrong area. She said she was unhappy with the trimming of the Japanese maple tree. Mike told her that he would come out (he did) to see the tree before commenting. After seeing the tree (exhibit 2) Mike called her to let her know that he thought all was well. The crew cut off the dead and shaped it as it needed to be done for the health of the tree. While she didn't sound unhappy, she said ok and the conversation ended. It wasn't until Oakland received a copy of the check from our accounts receivable department (Exhibit 8) that we discovered she was still unsatisfied. Mike called her on the phone, to hear her concerns. Mike raised his voice because she couldn't hear him on her end. Mike had a hard time hearing her as well. She said she couldn't talk to Mike right then and hung up on him. Ms. [redacted] mentioned in her complaint that the pigmy barberries are touching. (Exhibit 9) will show that the barberries are not touching, but we will be willing to move them per her instructions. If she will mark the spots with flags or small stakes, we will move them accordingly. Additionally, we will move the hostas, if Ms. [redacted] will mark the new locations. We will not reduce the cost of the final bill and expect that the remainder of the bill will be paid in full, provided we move the plants as requested. Thank you.
It's not true. He keeps lying. They only filled those flower buckets twice. The first time I did reject them the second I only wanted a few things changed out and then we would be good to go. The employee was the one who tore them all apart without my permission or without any idea of what was wrong. She is tempermental. She took it personally. She has no customer service stills at all. Many low-level employees need to be trained to have these types of skills. But unfortunately her boss doesn't seem to have any either. All he wanted to do was sell me something else. What a crook!
The first communication to us from Mr [redacted] was 7/27/16, not 7/5/as he indicated The purchase was on 7/23/for 1032.74, then again on 7/24/for 674.90, combined total of $1,706.74, not $as stated by Mr [redacted] When Mr [redacted] contacted us we asked for pictures and an estimate to repair the trailer, which all he would do is verbally tell us that the trailer was custom made and the damage was for $1, Since we could not get any cooperation from MR [redacted] , we turned it over to our Insurance company He was asked again by our adjusting insurance agent to provide an estimate in writing for the damage, to which he has not
It's not trueHe keeps lyingThey only filled those flower buckets twiceThe first time I did reject them the second I only wanted a few things changed out and then we would be good to goThe employee was the one who tore them all apart without my permission or without any idea of what was wrongShe is tempermentalShe took it personallyShe has no customer service stills at allMany low-level employees need to be trained to have these types of skillsBut unfortunately her boss doesn't seem to have any eitherAll he wanted to do was sell me something elseWhat a crook!
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
I have a copy of the original bill/outline in 2015, and the original bill sent to me in after the work was doneAs you can ( when you get the fax on 9-14-2016) the drawing was something they just done and not part of anything given to meI have not signed or been given a copy of that designMy two documents both say bedsThe front porch bed and the drivewayI dont have a scan so I am faxing those two documents to you as proof in the am I also have copies of the three small barberry pictures take on the date of installation that shows they do touch.If we go solely on what is written on my bill/estimate in and the bill in then it would surely say other work , like three beds etcI never got a copy or gave any signature for the drawing they have attached as a exhibitThere is nothingAlso OUPS was called to review the wires in the entire yard and to just not the utility bedAt no time did I get anything in writing on the utility bed nor is it written on any billsI have not trust in any future work to be done with their companyWhen I spoke to Mike W he was so rude , I could not get a word out to get any answersHe would say well the estimate in said this so we did what the estimate said ( when I complained of the utility bed and the small bushes in the front porch bed)
I feel very taken advantage of responding to a lawyer via the Oakland nursery complaint. I would love to be able to afford an attorney so my rights can be reviewed in a legal manner.I believe Oakland nursery last response signed by attorney was a scare tactic and very unethical. I will mail a check to Oakland Nursery for 500.00 and consider this matter to be settled. I reviewed the response made by the business in reference to complaint ID [redacted] ,
In our previous response we advised that this matter is being handled by our liability insurance carrier Per our insurance carrier, MR [redacted] spoke to an appraiser and the appraiser and they do not have the authority and are not able to do any adjusting with the claimants The appraiser did not even look at his vehicle This is now an insurance claim matter and is being handled by our insurance company
It is untrueI admit to using the F word ONCE and it was warranted! I didn't use any other profanity and the workers were not treated badly I was the one treated badlyI was also in there four times not three and called numerous timesThe one girl also speaks with marginal EnglishMaybe MrR*** can understand her when she speaks, but I did notI have never used the Revdex.com in my life but I also have never been treated this badlyIt is not my fault his employee jumped the gun and emptied the flower buckets when I never told her tooShe was mad that I didn't like her arrangements and took offense to that factI never said I didn't like what she did or that it was uglyAll I said was that it wasn't what I had asked for as far as colorsHad she left them filled I would have had her remove a couple of the flowers and add in a couple of the different colors and we would've been good to go It is her fault! I get that a lot of flower arrangers consider themselves artists, but she is no PicassoMrR*** also tried to get me to buy other flower buckets from him off his lot when I already owned ones that I needed to get filledHow crooked!!! I am happy to go to the media! I work downtown by the StatehouseIt wont' be hardI also have told everyone my story!
MrHrdy was given a full refund for the product that he returned, and the Oakland Management has been instructed to give him a complete and sincere apology
As is our last response we do not feel that there is any way to satisfy Ms***. We tried different times to re-plant the planters, but nothing satisfied her. As indicated she should have picked out the type of plants she wanted for her own pots. Since we felt that she could not be satisfied, the plants were removed and in our response said she was most welcome to pick up her planters
As a company that has been in business for over years and with thousands of customers and who sells millions of plants and flowers, we do not feel that any response would satisfy or placate the complaint from *** ** ***. We as a company always treat our customers with respect and
appreciation for their business, however the actions and manner in which Ms*** treated our employees was unwarranted. She used very offensive language and profanity, which included the F word several times demeaning the staff. The employee whose English she described as marginal, has been employed with our company since 2000, and has perfect command of the English language. After attempting to satisfy Ms*** different times, at this time we do not feel that Ms*** would be satisfied with any planters. She is most welcome to pick up her bucket planters at her convenience. Mark R***VP Director of Sales and Marketing
Mr*** was contacted by one of the Oakland Nursery's owners and the situation was resolved We have reviewed the sales procedures with staff and made sure they were clear on how the sale was to have been handled
We regret to hear that Ms*** does not want to allow us the opportunity to correct the spacing/location of the plants in her yard The ability to correct our mistakes remedy the situation is important to Oakland Nurseyr, and we would prefer to have the chance to make things right Unfortunately, there is nothing we can do about the neighbors' herb situation, but would welcome an opportunity to speak with them directly to find out if there is a way to resolve their concerns From our perspective, we have offered to adjust the plantings so they meet Ms***'s satisfaction She does not need to speak with Mr*** to get it addressed, merely mark where she wants things moved and we will have a crew adjust the plants as needed If she chooses not to allow us to do this, so be it.In regards to the bed with the neighbor's herbs in it, again, there must have been a miscommunication, as Mike was convinced that the project included that bedWe are sorry that the herbs were removed, but as stated above, if the neighbors would like to reach out to us directly (they can speak to our company attorney, *** ***) we would be happy to try and work something out(Obviously, if the herbs are not from the US, we may not be able to completely replace them.)Ms*** is offering to pay for half of what she still owes to Oakland ($of $700) At this point, the only work that needs to be adjusted is the plant material that needs to be moved, which is approximately $in laborWe will consider the project paid in full with a check for $and give her a credit of $ We consider this a fair resolution that covers the cost of what it would take to move the plants, plus some money for her time spent dealing with this issueWe will be happy to talk with Ms***'s neighbors if they would like to reach out to us. In summary, we will not transplant Ms***'s plants and instead give her a credit of $for that work (all other work was completed per the contract) If she chooses to have us make the necessary changes to the plants, we will expect payment in full We will also be willing to speak to her neighbors, should they feel so inclined. Thank you,*** ** ***, Esq.In-House Counsel, Oakland Nurseries
While an apology is warranted, customer service extends beyond empathy to include ownership and reimbursement for the damage caused by their misguidanceThere was no misunderstanding on my part
They continue to pass if off to the insurance company but the insurance company has not responded since we submitted the quote that they asked forThis is a game of he said, she said, as you can seeWe will NEVER do business with Oakland againThis is ridiculous that they have taken full responsibility but will not financially take the responsibilityThe consumer needs to know that in dealing with this company, there are big risks involvedIf we would have known this, we would never have taken our trailer near there facilityIts sad
These items were sold to us as "hardy rose trees", hardy knockout roses that were grafted to tree trunks returning every yearDespite the attached written return policy, their store representative serves as their expert agent and assured us that these would return annually...that they indeed were hardy perennialsWe also purchased multiple shrubs and included these two trees based solely on this store salesman's indication that we were making a smart investment in our perennial planting bedsA reputable store owner will hire knowledgable staff to accurately inform their customers in their purchases and honor the word of their hired agents when customer service is needed
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
I have a copy of the original bill/outline in 2015, and the original bill sent to me in 2016 after the work was done. As you can ( when you get the fax on 9-14-2016) the drawing was something they just done and not part of anything given to me. I have not signed or been given a copy of that design. My two documents both say 2 beds. The front porch bed and the driveway. I dont have a scan so I am faxing those two documents to you as proof in the am. I also have copies of the three small barberry pictures take on the date of installation that shows they do touch.If we go solely on what is written on my bill/estimate in 2015 and the bill in 2016 then it would surely say other work , like three beds etc. I never got a copy or gave any signature for the drawing they have attached as a exhibit. There is nothing. Also OUPS was called to review the wires in the entire yard and to just not the utility bed. At no time did I get anything in writing on the utility bed nor is it written on any bills. I have not trust in any future work to be done with their company. When I spoke to Mike W he was so rude , I could not get a word out to get any answers. He would say well the estimate in 2015 said this so we did what the estimate said ( when I complained of the utility bed and the small bushes in the front porch bed).
The first communication to us from Mr. [redacted] was 7/27/16, not 7/5/16 as he indicated. The purchase was on 7/23/16 for 1032.74, then again on 7/24/16 for 674.90, combined total of $1,706.74, not $2500.00 as stated by Mr. [redacted]. When Mr. [redacted] contacted us we asked for pictures and...
an estimate to repair the trailer, which all he would do is verbally tell us that the trailer was custom made and the damage was for $1,000.00. Since we could not get any cooperation from MR. [redacted], we turned it over to our Insurance company. He was asked again by our adjusting insurance agent to provide an estimate in writing for the damage, to which he has not.
We object to the complaint as stated. The original estimate (Exhibit 1) includes the cleaning of two beds: the front bed off the porch and along the walk (exhibits 2 and 3) and the bed with the utility boxes (exhibit 4A&B). The hostas were to be planted in the bed with the utility boxes,...
not the front bed. We were responsible for calling OUPS (see top of exhibit 1) to ensure we did not hit any utility lines. The hostas were to go in the utility bed, and not in the front bed, as Ms. [redacted] already had hostas in that bed (exhibit 2). We were instructed to clean the bed by utilities, as they were filled with weeds and miscellaneous plants. Ms. [redacted] informed us it was her bed and did not indicate it was part of the neighbor's. The stone around that bed was the same stone as that around the garage bed (exhibit 6), so again, we cleaned the bed as if it were hers. There were no herbs, just weeds & two sapling trees to be removed. The rose bush was to stay. The crew was also instructed to clean, mulch, and edge the bed with the ornamental grass and rose of sharon (exhibit 7) at no charge to the homeowner, so that both sides of the house looked good.After the work was completed, Mike received a call from Ms. [redacted], stating that she was unhappy, there was no mention of the neighbor's herbs or hostas being planted in the wrong area. She said she was unhappy with the trimming of the Japanese maple tree. Mike told her that he would come out (he did) to see the tree before commenting. After seeing the tree (exhibit 2) Mike called her to let her know that he thought all was well. The crew cut off the dead and shaped it as it needed to be done for the health of the tree. While she didn't sound unhappy, she said ok and the conversation ended. It wasn't until Oakland received a copy of the check from our accounts receivable department (Exhibit 8) that we discovered she was still unsatisfied. Mike called her on the phone, to hear her concerns. Mike raised his voice because she couldn't hear him on her end. Mike had a hard time hearing her as well. She said she couldn't talk to Mike right then and hung up on him. Ms. [redacted] mentioned in her complaint that the pigmy barberries are touching. (Exhibit 9) will show that the barberries are not touching, but we will be willing to move them per her instructions. If she will mark the spots with flags or small stakes, we will move them accordingly. Additionally, we will move the hostas, if Ms. [redacted] will mark the new locations. We will not reduce the cost of the final bill and expect that the remainder of the bill will be paid in full, provided we move the plants as requested. Thank you.
It's not true. He keeps lying. They only filled those flower buckets twice. The first time I did reject them the second I only wanted a few things changed out and then we would be good to go. The employee was the one who tore them all apart without my permission or without any idea of what was wrong. She is tempermental. She took it personally. She has no customer service stills at all. Many low-level employees need to be trained to have these types of skills. But unfortunately her boss doesn't seem to have any either. All he wanted to do was sell me something else. What a crook!