Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] has not done everything in its power to rectify a situation that reflects badly on its companyThey continue to point the finger and have washed their hands of an issue that they have refused to resolveThis will be the last time that I shop for anything affiliated with [redacted] They have provided the worst customer service that I have ever experienced and I hope others will heed this companyEverything is fine until an error happens and then they don't know the meaning of customer satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, This customer has been issued a credit, in full, to their credit card back on Usually it takes 3-business days for the credit to be applied to the payment methodUnfortunately the warehouse was unable to fulfill shipment, due to no longer having the item in stockPlease contact Shoplet if the credit has not posted to the account already
Hello, We have arranged with the warehouse to provide a return label tot he customer The return label has been emailed to the customer In addition we have processed the refund to the customer for the defective item they receivedWe hope the steps we have taken leaves the customer satisfied and we apologize for the delay in issuing the return label promptly
Revdex.com:In reference to complaint ID [redacted] After contacting the business back by phone yesterday evening the customer service representative stated that her supervisor would be issuing a refund and it should take place within 2-business days If this does not happen I will proceed further with the Revdex.com complaint, but as for now I believe the issue has been resolved Sincerely, [redacted]
We would like to apologize to our customer for the issues with this damaged orderWe were initially advised by the customer that they contacted the manufacturer who offered to replace the product free of chargeThe customer contacted us about the reship but since they went directly to the manufacturer for a resolve, we were unable to provide details as the customer was dealing with a division of the manufacturer's customer service that we were not privy toNever-the-less, we have refunded the customer in full and will advise if the manufacturer will require a returnWe apologize for the inconvenience to our customer and will keep them posted with any details needed for the return
Good Day: We do apologize for the mis-listing however this product is not available via the warehouse at the quantity requestedThe warehouse has admitted to the errorAs a courtesy I would be more than happy to offer a 10% discount on your next order should you decide to place another order with shoplet.comPlease contact me directly for any additional concerns [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey sent us the money back Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Regardless Of if my refund has been processed on your website it's clear that you do not have the number of diapers provided in the product description STILL for this SAME product I don't care if you had a bagillion trillion items on your page for sale, you are Falsely advertisingFurthermore of keeping the product that was sent to me I appreciate it because of your inconvenience of me buying your product it has hendered me from being able to buy more diapers for My twinsI'm not sure if you understand that not everyone has money to throw around to not get back immediatelySo until I get the full refund I can't buy anymore....I will still stand by my complaintThe issue isn't fixed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning The total charge for this order was $due to the customer using a couponWe refunded the customer for the order and refunded in full minus a $restock fee as the return was due to a customer errorWe apologize for any confusion this may have caused the customer
Revdex.com: [redacted] contacted me this morning and issued me a refund due to [redacted] not responding to my request See attached email from Amazon I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Complaint# [redacted] - The customer was advised today that I believe there was an issue on our end with the reason selected for cancelation and that if she still wanted the heater I would acquire it at the price she received previousMiss Sampson has already advised, she purchased the products from another vendor at this time Thank You [redacted] [redacted] [redacted] ***
Customer alleges that they never placed the orders that are in question by this complaintShoplet is working with the customer to have these items (which she claims she did not order) returned to ShopletShoplet at the same time has issued credits back to the customer for these alleged improper orders
Hello, We take customer service very seriouslyIn this instance, the order was placed on one of our affiliate sites whom we are in excellent standings withWe attempted to reach the customer to schedule delivery but the number provided by the customer was not in serviceBecause of the size of the order, we would need the consignee to agree to a delivery date and be there to sign for the packagesThe order was routed back to our facility by the third party carrier when they were unable to make contactWhen the customer called to inquire about their products we informed them the phone provided was not able to be reached due to disconnect and the order was returnedThe customer provided a new phone number and the order will be delivered this weekWe strive to provide the utmost customer service and reshipped immediately
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Day: We do apologize for any and all inconveniences however there was a listing error on [redacted] , we are unable to provide the item at the price provided as this would grossly out weight our cost of the merchandiseWe have since refunded all customers that have experienced this issue and do apologize again as we are a high volume vendor accidents such as this may happen however we work diligently to attempt to either control or prevent these issues from continuingShould there be any additional concerns or questions please see my contact information below.Thank You [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausIf[Your Answer Here] If you go to there website right nnow it states product is available for sale and in stock.they are lying and do not want to honor the price I biought it firfor originallyThis was some sort of bait and switch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Refund was not received.I waited the business to response my complaint here, after days of no response from here, I called the business's 1-number on Feb *.I was told, just like the response received here on 22015, there is an on going issue with its product description on [redacted] They will issue full refund to me within to business days It has been over business days, refund still not received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Hellowe have refunded this customer in full on the date the order was returnedIt may be a slight delay in appearing on the customer card but all monies have been refunded in fullWe apologize for any inconvenience for the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] has not done everything in its power to rectify a situation that reflects badly on its companyThey continue to point the finger and have washed their hands of an issue that they have refused to resolveThis will be the last time that I shop for anything affiliated with [redacted] They have provided the worst customer service that I have ever experienced and I hope others will heed this companyEverything is fine until an error happens and then they don't know the meaning of customer satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hello, This customer has been issued a credit, in full, to their credit card back on Usually it takes 3-business days for the credit to be applied to the payment methodUnfortunately the warehouse was unable to fulfill shipment, due to no longer having the item in stockPlease contact Shoplet if the credit has not posted to the account already
Hello, We have arranged with the warehouse to provide a return label tot he customer The return label has been emailed to the customer In addition we have processed the refund to the customer for the defective item they receivedWe hope the steps we have taken leaves the customer satisfied and we apologize for the delay in issuing the return label promptly
Revdex.com:In reference to complaint ID [redacted] After contacting the business back by phone yesterday evening the customer service representative stated that her supervisor would be issuing a refund and it should take place within 2-business days If this does not happen I will proceed further with the Revdex.com complaint, but as for now I believe the issue has been resolved Sincerely, [redacted]
We would like to apologize to our customer for the issues with this damaged orderWe were initially advised by the customer that they contacted the manufacturer who offered to replace the product free of chargeThe customer contacted us about the reship but since they went directly to the manufacturer for a resolve, we were unable to provide details as the customer was dealing with a division of the manufacturer's customer service that we were not privy toNever-the-less, we have refunded the customer in full and will advise if the manufacturer will require a returnWe apologize for the inconvenience to our customer and will keep them posted with any details needed for the return
Good Day: We do apologize for the mis-listing however this product is not available via the warehouse at the quantity requestedThe warehouse has admitted to the errorAs a courtesy I would be more than happy to offer a 10% discount on your next order should you decide to place another order with shoplet.comPlease contact me directly for any additional concerns [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey sent us the money back Sincerely, [redacted]
Customer was refunded on 11/**
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Regardless Of if my refund has been processed on your website it's clear that you do not have the number of diapers provided in the product description STILL for this SAME product I don't care if you had a bagillion trillion items on your page for sale, you are Falsely advertisingFurthermore of keeping the product that was sent to me I appreciate it because of your inconvenience of me buying your product it has hendered me from being able to buy more diapers for My twinsI'm not sure if you understand that not everyone has money to throw around to not get back immediatelySo until I get the full refund I can't buy anymore....I will still stand by my complaintThe issue isn't fixed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Good Morning The total charge for this order was $due to the customer using a couponWe refunded the customer for the order and refunded in full minus a $restock fee as the return was due to a customer errorWe apologize for any confusion this may have caused the customer
Revdex.com: [redacted] contacted me this morning and issued me a refund due to [redacted] not responding to my request See attached email from Amazon I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Complaint# [redacted] - The customer was advised today that I believe there was an issue on our end with the reason selected for cancelation and that if she still wanted the heater I would acquire it at the price she received previousMiss Sampson has already advised, she purchased the products from another vendor at this time Thank You [redacted] [redacted] [redacted] ***
Refund issued
Customer alleges that they never placed the orders that are in question by this complaintShoplet is working with the customer to have these items (which she claims she did not order) returned to ShopletShoplet at the same time has issued credits back to the customer for these alleged improper orders
Hello, We take customer service very seriouslyIn this instance, the order was placed on one of our affiliate sites whom we are in excellent standings withWe attempted to reach the customer to schedule delivery but the number provided by the customer was not in serviceBecause of the size of the order, we would need the consignee to agree to a delivery date and be there to sign for the packagesThe order was routed back to our facility by the third party carrier when they were unable to make contactWhen the customer called to inquire about their products we informed them the phone provided was not able to be reached due to disconnect and the order was returnedThe customer provided a new phone number and the order will be delivered this weekWe strive to provide the utmost customer service and reshipped immediately
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good Day: We do apologize for any and all inconveniences however there was a listing error on [redacted] , we are unable to provide the item at the price provided as this would grossly out weight our cost of the merchandiseWe have since refunded all customers that have experienced this issue and do apologize again as we are a high volume vendor accidents such as this may happen however we work diligently to attempt to either control or prevent these issues from continuingShould there be any additional concerns or questions please see my contact information below.Thank You [redacted] [redacted] [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausIf[Your Answer Here] If you go to there website right nnow it states product is available for sale and in stock.they are lying and do not want to honor the price I biought it firfor originallyThis was some sort of bait and switch In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Refund was not received.I waited the business to response my complaint here, after days of no response from here, I called the business's 1-number on Feb *.I was told, just like the response received here on 22015, there is an on going issue with its product description on [redacted] They will issue full refund to me within to business days It has been over business days, refund still not received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Hellowe have refunded this customer in full on the date the order was returnedIt may be a slight delay in appearing on the customer card but all monies have been refunded in fullWe apologize for any inconvenience for the customer