June 2, To
Whom It May Concern,The purpose of this
correspondence is to address the Revdex.com Complaint filed by *** *** *** *** ***.On
February 25, 2014, the client
came on board with our firm to help with his business tax liability it the
amount of approximately $18,000. When
the client first came on board he was very adamant about not supplying us
financial informationWe request all clients to provide us financial documents
in order to negotiate the lowest payment plan possibleThe client wanted to
set up an Express Installment Agreement, which you do not have to provide
financials forAlthough the client qualifies for an Express Installment
Agreement, what he didn’t understand is that it must be paid within months
That would put his agreement at $760-per monthOur client indicated he
only wanted to pay approximately $per monthWith that being said, we
explained that we had to show the IRS verification of only being able to afford
that amount On April 4th, we
finally received the financial information back, however, it was not completeThis
documentation was asked to be returned to our office by March 5th. Receiving this documentation over a month
late forced us to requests multiple holds on collection action with the IRSWhen
the client came on board with our firm, he had already missed a deadline with
his Revenue officerDeadline was to provide missing return(s) and financials
by February 12, When a deadline is missed with the IRS, it leaves you
open to enforcement action, which includes bank levies. On April 11th, we
spoke to the client regarding the missing information on his financial
documents. We stated we needed this
information so we can move forward with our proposal for a payment plan with
the IRS. We also informed the client
that the IRS wanted to pursue him personally for a portion of the business tax
debt The client refused our request to
help with his personal issues. The
client was very difficult to work with and had a very poor history with the
IRS. We worked very hard in attempting
to change the client’s perception with the IRS but it became very difficult
each time a new deadline was missedFor this client to claim our
company is a scam is not only untruthful but flat out ridiculous. Our firm worked for free for the majority of
his case. It took our company over
days to secure the $contracted payment to our firm. The client had us run his credit card over
times knowing that the payment would not clear This was done intentionally to obtain free
work from our firmThis effectively hurt our relationship with the bank This proves that our firm went above and
beyond to help and protect the client from the IRS. To be perfectly honest the only scam going on
is from the client who tried to trick us into doing free work. We have spent more than hours of work on
this case because the client’s lack of cooperation. We are requesting that this Revdex.com complaint to
be removed immediately. Please contact me directly if you
have any questions regarding this correspondence, or should you require any
additional information or documentation.Respectfully,
We are a company that has recently changed ownership.The person they are trying to reach does not work in store, but we are able to pass along messages to the person they requestOne man became extremely angry and rude when we said we couldn't give out personal phone numbers after he asked for their personal cell phone and home phone numbersWe have received phone calls in a matter of hours
I fell behind with my federal deposits and state tax depositsThe next thing I know I started receiving letters from the IRS that were pretty frighteningI could never get ahold of the revenue officer and they just kept increasing the amount owed almost exponentiallyI hired Ellis Penn and I literally had to never deal with the IRS againI was placed into a very affordable payment plan had my penalties taken off and they dealt with my state taxes as wellI have less stress and my business is operating at full efficiency againI have to say Ellis Penn is a life saver
Please find attached our response to Complaint ***.I have one more document that is relevant to support our position, I am going to try and submit within the body of the emailIf I am unsuccessful please advise me how it can be submitted.We have a narrative of events along with the
supporting documents.Should you have any questions please do not hesitate to contact me.Rachel K***###-###-####***@ellispenn.com
An extremely rude and unprofessional telemarketer called our business today, and became condescending and aggressive when I advised I could take a messageI told her if she is soliciting services we are not interested, and that she was being very rudeShe said "so are you."
M'am, all I was doing was my job, and protecting the owners from having to speak with people like youIf I were hiring someone to represent me with the IRS I would never accept such behaviorI believe I am owed an apology
Hello Ms *** I would like to forward you the below email in reference to my case, #***It is an insult on the part of Ellis Penn and O'*** to simply send a blank email to me with an attached document that is far from a resolve or what I paid them forThank you.Regards,*** ***Sent from my ***Begin forwarded message:From: *** Date: May 21, at 1:55:PM EDTTo: ***Subject: Fwd: ProposalHello Mr ***, The below email is the one that Michael O'*** of Ellis Penn sent to meThis email is far from any resolution or what I paid $11,forHis email is further proof as to his lack of professionalism and that of his firmIt is merely fluff in an effort to get the Revdex.com complaint closed as they have sneakily and underhandedly done. Regards,***Sent from my ***Begin forwarded message:From: "Michael O'***" Date: May 4, at 3:16:PM EDTTo: *** Subject: ProposalIRS ProposalMichael O'*** | Senior Vice PresidentPhone: ###-###-#### Ext Fax: ###-###-####Email: ***Web: www.ellispenn.com
* *** Restoration
ID ***
We began representing the client’s business 2/20/not
4/23/as stated in the complaint
An installment
agreement was submitted for the business.
The Installment Agreement of $per month was finalized by the Revenue
Officer 8/12/
On 6/18/we were hired to represent the client personally,
the client had been assessed Trust Fund Penalties for the business. Personal Installment Agreement for $was
submitted to Revenue Officer (RO) Dawn C*** on 11.3.14, (see attachment,
please note top of page when the client faxed the signed proposal to us) she
was the RO for the business Installment AgreementHowever she had not been
assigned to the personal filing, so the Installment Agreement was sent to
Automatic Collections System for review
File Notes:
Per phone call on 4/9/that case is still in que, no
additional liens or levies have been issued against the clientThe client is
missing the for 2014, but has an extension until October 15,
5/15/15 IA proposal
still pending in the IRS ACS
7/27/Personal proposal is still pending in the IRS
Automatic Collection System
A ruling on the Installment Agreement will not be made until
the for has been filed by the client
The client has not returned our calls since May, we continue
to monitor the status of the file with the ACS
We welcome communication with the client, our end goal is
and always has been to bring the situation to a positive resolution for the
client
If you have any questions or concerns, please do not
hesitate to contact me
Rachel K*** CPA
***@ellispenn.com
###-###-####
Dear ***,In an effort to provide all necessary information regarding our response to the complaint regarding *** *** we wanted to share the outcome of his dispute with our Merchant AccountThey ruled in our favor and found that the work was completed on our end and refunded all funds back to our account.With that information we would hope that his Revdex.com complaint can be resolved and removed*** ***'s complaint is unfounded and fraudulent in natureI would gladly forward all supporting documents if necessary. Thank for your attention and time regarding this matter.Best Regards,Dana B*** * HR Director | Executive AssistantPhone: ###-###-#### Ext***Fax: ###-###-####Email: ***@ellispenn.comWeb: www.ellispenn.com
Response to complaint ID *** Ellis PennWe have read Ellis Penn's response and although it was lengthy it did not address how Ellis Penn is able to claim they have earned the $we paid them to remove ***'s wage garnishment and enter into a payment agreement with the state of NC(as well as other goals listed on contract)They are showing two fax cover sheets to the state of NC trying to contact someone to respond to them almost an entire month after we entered into the contractWe were originally told by Michael O'C***, owner, before we signed the contract that they could have the wage garnishment removed within days We were told verbally by owner Mike E*** in January that the wage garnishment had been removed and that the IRS tax liens had been droppedWe asked for the paperwork to back this up and he said he would mail it to usWe asked a few more times for the paperworkOne time I was told that it was in the states busy tax season and that we would have the paperwork by EasterWe never received the documents showing the wage garnishment had been removed and IRS liens droppedWe waited for months to see this proof (January 2015- June 2015) until we had to hire a different tax company who did get the wage garnishments removed as well as NC state and IRS payment agreements completed.We paid Ellis Penn $per their contract and Ellis Penn did not fulfill even one part of the contract.Thank You,*** and *** ***
Our firm stands with our response regarding this matterWe completed the returns with the provided information that was givenWe made the corrections and changes as needed and worked with the delays caused by *** ***All of this has been presented to support our response*** *** and her husband are not contracted with our firm for personal representationThe Collection Due Process hearing that she is referring to was for her husbandDuring a conversation prior to the hearing we discussed taking on his case*** *** expressed that he had created the taxes and that they had a prenuptial agreement and she would not be providing any financial documentation on his behalfAt that time we agreed not to take on his personal case due to her strong indication that she would not be responsibility for the information needed to successfully represent himOn December 10th, *** *** was made aware that for us to complete the appeal for the Collection Due Process hearing on her husband’s behalf that there would be an additional retainer for our representationAt no time was our company responsibly the Collection Due Process hearing as *** *** is suggesting.
Thank you,
Dana B*** | HR Director| Executive Assistant
June 2, To
Whom It May Concern,The purpose of this
correspondence is to address the Revdex.com Complaint filed by *** *** *** *** ***.On
February 25, 2014, the client
came on board with our firm to help with his business tax liability it the
amount of approximately $18,000. When
the client first came on board he was very adamant about not supplying us
financial informationWe request all clients to provide us financial documents
in order to negotiate the lowest payment plan possibleThe client wanted to
set up an Express Installment Agreement, which you do not have to provide
financials forAlthough the client qualifies for an Express Installment
Agreement, what he didn’t understand is that it must be paid within months
That would put his agreement at $760-per monthOur client indicated he
only wanted to pay approximately $per monthWith that being said, we
explained that we had to show the IRS verification of only being able to afford
that amount On April 4th, we
finally received the financial information back, however, it was not completeThis
documentation was asked to be returned to our office by March 5th. Receiving this documentation over a month
late forced us to requests multiple holds on collection action with the IRSWhen
the client came on board with our firm, he had already missed a deadline with
his Revenue officerDeadline was to provide missing return(s) and financials
by February 12, When a deadline is missed with the IRS, it leaves you
open to enforcement action, which includes bank levies. On April 11th, we
spoke to the client regarding the missing information on his financial
documents. We stated we needed this
information so we can move forward with our proposal for a payment plan with
the IRS. We also informed the client
that the IRS wanted to pursue him personally for a portion of the business tax
debt The client refused our request to
help with his personal issues. The
client was very difficult to work with and had a very poor history with the
IRS. We worked very hard in attempting
to change the client’s perception with the IRS but it became very difficult
each time a new deadline was missedFor this client to claim our
company is a scam is not only untruthful but flat out ridiculous. Our firm worked for free for the majority of
his case. It took our company over
days to secure the $contracted payment to our firm. The client had us run his credit card over
times knowing that the payment would not clear This was done intentionally to obtain free
work from our firmThis effectively hurt our relationship with the bank This proves that our firm went above and
beyond to help and protect the client from the IRS. To be perfectly honest the only scam going on
is from the client who tried to trick us into doing free work. We have spent more than hours of work on
this case because the client’s lack of cooperation. We are requesting that this Revdex.com complaint to
be removed immediately. Please contact me directly if you
have any questions regarding this correspondence, or should you require any
additional information or documentation.Respectfully,
We are a company that has recently changed ownership.The person they are trying to reach does not work in store, but we are able to pass along messages to the person they requestOne man became extremely angry and rude when we said we couldn't give out personal phone numbers after he asked for their personal cell phone and home phone numbersWe have received phone calls in a matter of hours
I fell behind with my federal deposits and state tax depositsThe next thing I know I started receiving letters from the IRS that were pretty frighteningI could never get ahold of the revenue officer and they just kept increasing the amount owed almost exponentiallyI hired Ellis Penn and I literally had to never deal with the IRS againI was placed into a very affordable payment plan had my penalties taken off and they dealt with my state taxes as wellI have less stress and my business is operating at full efficiency againI have to say Ellis Penn is a life saver
Please find attached our response to Complaint ***.I have one more document that is relevant to support our position, I am going to try and submit within the body of the emailIf I am unsuccessful please advise me how it can be submitted.We have a narrative of events along with the
supporting documents.Should you have any questions please do not hesitate to contact me.Rachel K***###-###-####***@ellispenn.com
they are to slick for thatThey never gave me bill or receipt of payment, payment was credit card info passed over phone
An extremely rude and unprofessional telemarketer called our business today, and became condescending and aggressive when I advised I could take a messageI told her if she is soliciting services we are not interested, and that she was being very rudeShe said "so are you."
M'am, all I was doing was my job, and protecting the owners from having to speak with people like youIf I were hiring someone to represent me with the IRS I would never accept such behaviorI believe I am owed an apology
Hello Ms *** I would like to forward you the below email in reference to my case, #***It is an insult on the part of Ellis Penn and O'*** to simply send a blank email to me with an attached document that is far from a resolve or what I paid them forThank you.Regards,*** ***Sent from my ***Begin forwarded message:From: *** Date: May 21, at 1:55:PM EDTTo: ***Subject: Fwd: ProposalHello Mr ***, The below email is the one that Michael O'*** of Ellis Penn sent to meThis email is far from any resolution or what I paid $11,forHis email is further proof as to his lack of professionalism and that of his firmIt is merely fluff in an effort to get the Revdex.com complaint closed as they have sneakily and underhandedly done. Regards,***Sent from my ***Begin forwarded message:From: "Michael O'***" Date: May 4, at 3:16:PM EDTTo: *** Subject: ProposalIRS ProposalMichael O'*** | Senior Vice PresidentPhone: ###-###-#### Ext Fax: ###-###-####Email: ***Web: www.ellispenn.com
* *** Restoration
ID ***
We began representing the client’s business 2/20/not
4/23/as stated in the complaint
An installment
agreement was submitted for the business.
The Installment Agreement of $per month was finalized by the Revenue
Officer 8/12/
On 6/18/we were hired to represent the client personally,
the client had been assessed Trust Fund Penalties for the business. Personal Installment Agreement for $was
submitted to Revenue Officer (RO) Dawn C*** on 11.3.14, (see attachment,
please note top of page when the client faxed the signed proposal to us) she
was the RO for the business Installment AgreementHowever she had not been
assigned to the personal filing, so the Installment Agreement was sent to
Automatic Collections System for review
File Notes:
Per phone call on 4/9/that case is still in que, no
additional liens or levies have been issued against the clientThe client is
missing the for 2014, but has an extension until October 15,
5/15/15 IA proposal
still pending in the IRS ACS
7/27/Personal proposal is still pending in the IRS
Automatic Collection System
A ruling on the Installment Agreement will not be made until
the for has been filed by the client
The client has not returned our calls since May, we continue
to monitor the status of the file with the ACS
We welcome communication with the client, our end goal is
and always has been to bring the situation to a positive resolution for the
client
If you have any questions or concerns, please do not
hesitate to contact me
Rachel K*** CPA
***@ellispenn.com
###-###-####
Dear ***,In an effort to provide all necessary information regarding our response to the complaint regarding *** *** we wanted to share the outcome of his dispute with our Merchant AccountThey ruled in our favor and found that the work was completed on our end and refunded all funds back to our account.With that information we would hope that his Revdex.com complaint can be resolved and removed*** ***'s complaint is unfounded and fraudulent in natureI would gladly forward all supporting documents if necessary. Thank for your attention and time regarding this matter.Best Regards,Dana B*** * HR Director | Executive AssistantPhone: ###-###-#### Ext***Fax: ###-###-####Email: ***@ellispenn.comWeb: www.ellispenn.com
Response to complaint ID *** Ellis PennWe have read Ellis Penn's response and although it was lengthy it did not address how Ellis Penn is able to claim they have earned the $we paid them to remove ***'s wage garnishment and enter into a payment agreement with the state of NC(as well as other goals listed on contract)They are showing two fax cover sheets to the state of NC trying to contact someone to respond to them almost an entire month after we entered into the contractWe were originally told by Michael O'C***, owner, before we signed the contract that they could have the wage garnishment removed within days We were told verbally by owner Mike E*** in January that the wage garnishment had been removed and that the IRS tax liens had been droppedWe asked for the paperwork to back this up and he said he would mail it to usWe asked a few more times for the paperworkOne time I was told that it was in the states busy tax season and that we would have the paperwork by EasterWe never received the documents showing the wage garnishment had been removed and IRS liens droppedWe waited for months to see this proof (January 2015- June 2015) until we had to hire a different tax company who did get the wage garnishments removed as well as NC state and IRS payment agreements completed.We paid Ellis Penn $per their contract and Ellis Penn did not fulfill even one part of the contract.Thank You,*** and *** ***
Our firm stands with our response regarding this matterWe completed the returns with the provided information that was givenWe made the corrections and changes as needed and worked with the delays caused by *** ***All of this has been presented to support our response*** *** and her husband are not contracted with our firm for personal representationThe Collection Due Process hearing that she is referring to was for her husbandDuring a conversation prior to the hearing we discussed taking on his case*** *** expressed that he had created the taxes and that they had a prenuptial agreement and she would not be providing any financial documentation on his behalfAt that time we agreed not to take on his personal case due to her strong indication that she would not be responsibility for the information needed to successfully represent himOn December 10th, *** *** was made aware that for us to complete the appeal for the Collection Due Process hearing on her husband’s behalf that there would be an additional retainer for our representationAt no time was our company responsibly the Collection Due Process hearing as *** *** is suggesting.
Thank you,
Dana B*** | HR Director| Executive Assistant