EllisPenn & O'Connor, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Our business with the IRS, is not yours!!! And will never be!!! It is ABSOLUTELY illegal to continue to call our business after you have been instructed REPEATEDLY to stop calling. It's called harassment!!! Your company is the ONLY company who continued to call us after we have informed them we aren't interested in their services and to remove us from their call list. 
Regards,
[redacted]

First I apology for your experience with the person you spoke with during that unfortunate call. We have taken proper action and that consultant is no longer with our company. We would have liked to have the opportunity that day to speak to you to resolve the situation directly.

There wasn't any rebuttals letter just mine attached. 
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

June 2, 2014
To
Whom It May Concern,The purpose of this
correspondence is to address the Revdex.com Complaint filed by [redacted].On...

February 25, 2014, the client
came on board with our firm to help with his business tax liability it the
amount of approximately $18,000.  When
the client first came on board he was very adamant about not supplying us
financial information. We request all clients to provide us financial documents
in order to negotiate the lowest payment plan possible. The client wanted to
set up an Express Installment Agreement, which you do not have to provide
financials for. Although the client qualifies for an Express Installment
Agreement, what he didn’t understand is that it must be paid within 24 months.
That would put his agreement at $760-770 per month. Our client indicated he
only wanted to pay approximately $150 per month. With that being said, we
explained that we had to show the IRS verification of only being able to afford
that amount.  On April 4th, we
finally received the financial information back, however, it was not complete. This
documentation was asked to be returned to our office by March 5th.  Receiving this documentation over a month
late forced us to requests multiple holds on collection action with the IRS. When
the client came on board with our firm, he had already missed a deadline with
his Revenue officer. Deadline was to provide missing return(s) and financials
by February 12, 2014. When a deadline is missed with the IRS, it leaves you
open to enforcement action, which includes bank levies.  On April 11th, we
spoke to the client regarding the missing information on his financial
documents.  We stated we needed this
information so we can move forward with our proposal for a payment plan with
the IRS.  We also informed the client
that the IRS wanted to pursue him personally for a portion of the business tax
debt.  The client refused our request to
help with his personal issues.  The
client was very difficult to work with and had a very poor history with the
IRS.  We worked very hard in attempting
to change the client’s perception with the IRS but it became very difficult
each time a new deadline was missed. For this client to claim our
company is a scam is not only untruthful but flat out ridiculous.  Our firm worked for free for the majority of
his case.  It took our company over 30
days to secure the $981 contracted payment to our firm.  The client had us run his credit card over 15
times knowing that the payment would not clear.  This was done intentionally to obtain free
work from our firm. This effectively hurt our relationship with the bank.  This proves that our firm went above and
beyond to help and protect the client from the IRS.  To be perfectly honest the only scam going on
is from the client who tried to trick us into doing free work.  We have spent more than 30 hours of work on
this case because the client’s lack of cooperation.  We are requesting that this Revdex.com complaint to
be removed immediately.   Please contact me directly if you
have any questions regarding this correspondence, or should you require any
additional information or documentation.Respectfully,

Please find attached our response to Complaint [redacted].I have one more document that is relevant to support our position,  I am going to try and submit within the body of the email. If I am unsuccessful please advise me how it can be submitted.We have a narrative of events along with the...

supporting documents.Should you have any questions please do not hesitate to contact me.Rachel K[redacted]###-###-####[redacted]@ellispenn.com

they are to slick for that. They never gave me bill or receipt of payment, payment was credit card info passed over phone

We appreciate the extended time to respond to the complaint from [redacted]. We are actually working with Mr. [redacted] after speaking with him...

regarding the matter. He admitted that we had completed on the work that we were contracted for and it was his noncompliance to return the requested documentation that has caused the delay in his resolution. Mr. [redacted] has agreed to send us back the requested signed returns that were completed months ago for him and move forward with our services. He would like to also have this complaint removed since we did uphold our integrity with his case. Please contact our office if you need any additional information.

We are a company that has recently changed ownership.The person they are trying to reach does not work in store, but we are able to pass along messages to the person they request. One man became extremely angry and rude when we said we couldn't give out personal phone numbers after he asked for their personal cell phone and home phone numbers. We have received 6 phone calls in a matter of 6 hours.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I did not breach our contract by contacting the agent.  She contacted me stating that the firm was not communicating with them. Another fact that the firm didn't mention is  that I paid them in full for a service that they did not provide. We have a agreement that only half was up front and the final half was due once a payment was in place.  I foolishly paid them in full be cause they used scare tactics that take advantage of those in desperate situations.    I never agreed to any terms with the agent of two hundred dollars instead of 76. In fact my agreement ended up at 516 a month.  They removed funds without authorisation and before dates that were stated in contract.  
Regards,
David G[redacted]

Response to complaint ID [redacted] Ellis PennWe have read Ellis Penn's response and although it was lengthy it did not address how Ellis Penn is able to claim they have earned the $2848.00 we paid them to remove [redacted]'s wage garnishment and enter into a payment agreement with the state of NC. (as well as other goals listed on contract)They are showing two fax cover sheets to the state of NC trying to contact someone to respond to them almost an entire month after we entered into the contract. We were originally told by Michael O'C[redacted], owner, before we signed the contract that they could have the wage garnishment removed within 30 days.  We were told verbally by owner Mike E[redacted] in January 2015 that the wage garnishment had been removed and that the IRS tax liens had been dropped. We asked for the paperwork to back this up and he said he would mail it to us. We asked a few more times for the paperwork. One time I was told that it was in the states busy tax season and that we would have the paperwork by Easter. We never received the documents showing the wage garnishment had been removed and IRS liens dropped. We waited for months to see this proof (January 2015- June 2015) until we had to hire a different tax company who did get the wage garnishments removed as well as NC state and IRS payment agreements completed.We paid Ellis Penn $2848.00 per their contract and Ellis Penn did not fulfill even one part of the contract.Thank You,[redacted] and [redacted]

Cutting Edge Lawn and Land
Suzette *. B[redacted] [redacted]
La Salle, MI [redacted]
 
ID: [redacted]
 
A partial refund will be issued to the complainant, deducted
from the initial payment are the expenses incurred by our firm to set up the
client’s file, contact the IRS to submit the taxpayer’s signed documents,
initiate and secure a Stay of Enforced Collections and completed a Master
Transcript breakdown of the client’s liabilities.
 
Refund to be issued: $582.00
 
Rachel K[redacted] CPA
EPOC, Inc.
[redacted]@ellispenn.com
###-###-#### Ext. [redacted]

Our office has record of three calls made. The first call we were informed that [redacted] was not available. Our second attempt to reach [redacted] we were giving a better time to reach him. On our call back for [redacted], we were then told not to call and that they saw our complaints on the Revdex.com. We...

are not the only company that is calling their business, which can become very confusing and frustrating. We are respectful and did nothing wrong with trying to reach [redacted] regarding his public tax lien. Once our office was told not to call, we in fact did not call their place of business again. We would like for this complaint to be removed immediately as we find it unwarranted. We understand [redacted]'s frustration with the amount of calls that their business have received, due to their Federal tax liens. We hope that they do find assistance with their IRS matter, our firm will no longer contact them as requested.

[redacted], here is a brief synopsis of this case.  The client owed $695,992 to the IRS.  Through appeals and the refiling of the 2010 return we were able to reduce this liability to $27,000! We completed 9 years of missing returns.  After completing the returns the client informed us that his wife did not want to be on the returns and we went back and completed the returns as filing separate, we did this at no additional charge. The client, however, never signed and submitted all the returns. We submitted a proposal for $750 to the IRS back in July of 2014.  This was proposal was never considered by the IRS because the client did not qualify do to the fact he did not sign and send the returns to the IRS.  If a taxpayer is not current and compliant on returns the IRS will not accept a payment plan. The client was being levied by the IRS prior to hiring us which we stopped and protected $50,000 in a 401K.  After months of chasing the client for the returns we closed his case. The client also owes our company over $1900 that he has yet to bring up to the Revdex.com and that we will never collect. Please let me know if there is anything else you may need.Thanks again, Michael O'[redacted] | Senior Vice PresidentPhone:  ###-###-#### Ext. 105  Fax:       ###-###-####Email:   [redacted]Web:     www.ellispenn.com

Our office worked very hard with this client and attempted to secure a non collectible status, and or $50 IA. Our contractual agreement was originally with the father, who later was diagnose with Alzheimer which cause missed payments and the inability to provide needed...

documents to the Internal Revenue Service. From the beginning we tell our clients that they must remain Current and Compliant with the IRS to remain eligible for resolution. Our office filed necessary appeals and released levies due to missed Federal Tax Deposits and deadlines with the client's Revenue Officer. We were informed that our Power's of Attorney were no longer valid due to the father's condition and that we would need Powers of Attorney for the son. This change in ownership of the company was not in our contract and the son refused to retain our representation. We feel that this complaint is not valid and should be removed. We will not be providing a refund to the son.

We are working with the client directly to resolve this compliant.  We are working together to create the returns she contracted for.  Please allow us time before responding.  Thank you

[redacted] Restoration
ID [redacted]
We began representing the client's business 2/20/not
4/23/as stated in the complaint
An installment
agreement was submitted for the business.
The Installment Agreement of $per month was finalized by the Revenue
Officer 8/12/
On 6/18/we were hired to represent the client personally,
the client had been assessed Trust Fund Penalties for the business. Personal Installment Agreement for $was
submitted to Revenue Officer (RO) Dawn C[redacted] on 11.3.14, (see attachment,
please note top of page when the client faxed the signed proposal to us) she
was the RO for the business Installment AgreementHowever she had not been
assigned to the personal filing, so the Installment Agreement was sent to
Automatic Collections System for review
File Notes:
Per phone call on 4/9/that case is still in que, no
additional liens or levies have been issued against the clientThe client is
missing the for 2014, but has an extension until October 15,
5/15/15 IA proposal
still pending in the IRS ACS
7/27/Personal proposal is still pending in the IRS
Automatic Collection System
A ruling on the Installment Agreement will not be made until
the for has been filed by the client
The client has not returned our calls since May, we continue
to monitor the status of the file with the ACS
We welcome communication with the client, our end goal is
and always has been to bring the situation to a positive resolution for the
client
If you have any questions or concerns, please do not
hesitate to contact me
Rachel K[redacted] CPA
[redacted]@ellispenn.com
###-###-####

Our firm stands with our response regarding this matter. We completed the returns with the provided information that was given. We made the corrections and changes as needed and worked with the delays caused by [redacted]. All of this has been presented to support our response.
[redacted] and her husband are not contracted with our firm for personal representation. The Collection Due Process hearing that she is referring to was for her husband. During a conversation prior to the hearing we discussed taking on his case. [redacted] expressed that he had created the taxes and that they had a prenuptial agreement and she would not be providing any financial documentation on his behalf. At that time we agreed not to take on his personal case due to her strong indication that she would not be responsibility for the information needed to successfully represent him.
On December 10th, [redacted] was made aware that for us to complete the appeal for the Collection Due Process hearing on her husband’s behalf that there would be an additional retainer for our representation. At no time was our company responsibly the Collection Due Process hearing as [redacted] is suggesting. 
Thank you,
 
 
Dana B[redacted] | HR Director| Executive Assistant

This company did nothing but make my situation worse and take my money! I paid them $2,400 and then 4 months later the situation was not settled, they got another $2400. Then 30 days later they wanted another $1200, which I refused to pay. They promised a lot and delivered nothing. In the end I had to hire someone else to help me with this situation. Then, EllisPenn &O;Connor refused to give me any documentation of what they supposedly did for me unless I paid them $500 for the records. The new company I hired, a local company, contacted the Revenue Officer and found out that Ellis Penn& O'Connor never offered a payment plan, as they told me they had done. The Officer said O'Connor never proposed a payment plan, only wanted to have the penalty abated. Which is not what they told me.
I do not feel Ellis Penn& Oconnor were honest with me.
I recommend dealing with a local CPA or Finanaical Attorney someone you can look at and talk to. I was not happy or satisfied with Ellis Penn & O'Connor

Dear [redacted],In an effort to provide all necessary information regarding our response to the complaint regarding [redacted] we wanted to share the outcome of his dispute with our Merchant Account. They ruled in our favor and found that the work was completed on our end and refunded all funds back to our account.With that information we would hope that his Revdex.com complaint can be resolved and removed. [redacted]'s complaint is unfounded and fraudulent in nature. I would gladly forward all supporting documents if necessary. Thank for your attention and time regarding this matter.Best Regards,Dana B[redacted] HR Director | Executive AssistantPhone: ###-###-#### Ext. [redacted]Fax:     ###-###-####Email:  [redacted]@ellispenn.comWeb:    www.ellispenn.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted]:
My answer is simple, Ellis Penn and O'Connor are trying to confuse issues with work done for my business vs. their unauthorized work for me personally:
 Ellis, Penn & O'Connor made unauthorized charges to my credit card. 
I never authorized any work to be done for me on my personal taxes. 
Ellis, Penn & O'Connor never provided proof of any work they claimed they did on my behalf. I requested the information but have received nothing.
One of the partners of Ellis, Penn & O'Connor has been charged with racketeering in Arizona, something not disclosed by them. 
Ellis, Penn & O'Connor have failed to perform to their original agreement on my business taxes. I've had to hire a tax attorney to deal with the issues. 
For these simple reasons Ellis, Penn & O'Connor's Revdex.com accreditation should be rejected and they should be dismissed from the Revdex.com. They are a disgrace as a company and by their actions have defrauded me personally.  
Regards,
[redacted]