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Ellsworth Roofing Reviews (6)

From: Shirley [redacted] [mailto:s [redacted] @mascapi.com] Sent: Monday, November 14, 12:PM To: drteam [redacted] Subject: ID [redacted] Good Morning, I am responding to your response email, dated 11/8/regarding the above complaint The first question was why two plumbing technicians per service call In speaking with the plumbing company I was advised it is the policy of the plumbing company to have two techniciansThis prevents having to reschedule if two are required and only one is there Second, in talking with the plumbing company supervisor, I was advised, they would check into the concerns about the sheetrock being already cut, as well as the cleanup Normally, clean up refers to removing any materials or debris from the work, but of course, they should not leave the area dirty Third, the plumbing company did credit one half of the service call ($139.01), therefore, I have credited the account of unit the amount of $leaving a balance of $ Fourth, check # [redacted] , dated November 1, 2016, in the amount of $was mailed to Mr [redacted] on November 1, Our records show he has paid the November assessment, leaving only the balance of $ I trust this will now put closure to the complaint Hope everyone has a nice week Shirley [redacted] , President MASC [redacted] Properties, IncEldridge Road Sugar Land, TX (O) 713-776-(F) 713-776-s [redacted] @mascapi.com www.mascapi.com

Revdex.com: This letter is to inform you that Austin Properties has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/5/and assigned ID [redacted] Regards,

From: Shirley *** [mailto:s@mascapi.com] Sent: Tuesday, November 01, 2:PM To: drteam Cc: s@mascapi.com Subject: ID #*** Good Morning, I am addressing the Complaint *** filed by Mr** ***. First, regarding the
double payment of the September assessment payment, I have processed a check in the amount of $(copy attached) to be mailed todayI have also attached a copy of the account ledger for unit 83. You will please see the balance is the amount of the plumbing bill back of $278.02. Once the reimbursement of the September double billing is adjusted the balance will be $(plumbing bill back and November assessment billing). The assessment for November will be implemented per auto pay this month, leaving the plumbing bill back Second issue: plumbing bill back. This amount will not be waived as this cost is the responsibility of Mr***. On or about July 28, 2016, Mr*** called our office to report a water leak in his unit. It was explained should the leak be from something other than a common line, the owner would be responsible for the cost of the service call and/or repairThe leak was on an individual hot water line to the unit's hot water heaterI will request *** *** *** contact Mr*** regarding the service call, even though Mr*** was present at the time of serviceThe invoice has been paid by the Association and must be reimbursed. I have also attached a copy of the paid invoice In closing; The double paid assessment for September is being reimbursed in the amount of $(copy of check attached) The November assessment will be paid via autopayThe plumbing bill back in the amount of $is due from Mr*** I trust this should put closure to this complaint Shirley ***, President MASC *** Properties, IncEldridge Road Sugar Land, TX (O) 713-776-(F) 713-776-s@mascapi.com www.mascapi.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

From: Shirley [redacted] [mailto:s[redacted]@mascapi.com] Sent: Monday, November 14, 2016 12:07 PM To: drteam <[email protected]> [redacted] Subject: ID [redacted]   Good Morning,   I am responding to your response email, dated 11/8/16 regarding the above complaint.   The first question was why two plumbing technicians per service call.  In speaking with the plumbing company I was advised it is the policy of the plumbing company to have two technicians. This prevents having to reschedule if two are required and only one is there.   Second, in talking with the plumbing company supervisor,  I was advised, they would check into the concerns about the sheetrock being already cut, as well as the cleanup.  Normally, clean up refers to removing any materials or debris from the work, but of course, they should not leave the area dirty.   Third, the plumbing company did credit one half of the service call ($139.01), therefore, I have credited the account of unit 83 the amount of $139.01 leaving a balance of $139.01.   Fourth,  check #[redacted], dated November 1, 2016, in the amount of $195.89 was mailed to Mr. [redacted] on November 1, 2016.  Our records show he has paid the November assessment, leaving only the balance of $139.01.   I trust this will now put closure to the complaint.   Hope everyone has a nice week.       Shirley [redacted], President MASC [redacted] Properties, Inc. 945 Eldridge Road Sugar Land, TX 77478 (O) 713-776-1771 (F) 713-776-1777 s[redacted]@mascapi.com www.mascapi.com

Revdex.com:
This letter is to inform you that Austin Properties has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/5/2016 and assigned ID [redacted].
Regards,

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Address: 2541 W. Celeste Ave., Fresno, California, United States, 93711-2218

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