Elly's Formal Wear and Bridals

Revdex.com Customer Complain ID #[redacted]Complainer: Teresa [redacted]Dear Sir/Madam,Below is my statement to Ms. [redacted]'s complaint.On 11/26/2011, she purchased a wedding gown and veil for $770.83 and she said that her wedding will be on 5/26/2012. Shedid not...

pick up her wedding gown for her wedding day. On 6/2/2012, we called and left message to pick up her items,we did not hear from her. On 6/6/2012, we left a second message on her voicemail to come and pick up her items, we did not hear from her again. In the later part of 2012, Ms.[redacted] called and told us that her wedding was cancelled and to hold on to her items,I said we normally don't do this but we'll keep it for a while. 2 years later sometime in July 2014, Ms.[redacted] and her son,showed up at the store demanding the returnof her items or a full refund. Our clerk told her that we no longer have her items because she left it here for more than 2 years and we never heard from her and told her that according to our Store Policy:Any items left 30 days after your wear date,it will be considered abandoned and the items will become the property of Elly's FW. At the end of year 2013 inventory, her wedding gownwas put back on the floor. Obviously, Ms. [redacted] had forgotten that she had not picked up her items untilshe found the receipt when she was moving last July 2014.Legally, Elly's Formalwear is not obligated to owe her any money.The employee abided by Elly's FW Policy by not giving her any refund or returning the items.Ms. [redacted] had ample time (more than 2 years) to pick up her items.Nevertheless,on Dec. 16th 2014, Icontacted Ms. [redacted],and told her that we did indeed have her wedding gown and veil, and to come pick it up.Ms. [redacted] told me that she now lives on another state. Imailed her wedding gown and veil via [redacted] on Dec. 17th 2014.Enclosed are copies of the original sales receipt that Ms. [redacted] had signed on the day of purchase along with documentations of phone calls and conversations.Hopefully this will resolve the matter.

Complaint: [redacted]
I am neither accepting or rejecting resolution as I have not recieved my items as of today. Therefore, I can not
accept as resolved. If items are recieved and are what I paid for then I will consider resolved.
Sincerely,
[redacted]