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Elm Air Conditioning Corp.

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Reviews Elm Air Conditioning Corp.

Elm Air Conditioning Corp. Reviews (20)

water was draining at the time of our insectionsorry, we can't forecast future problems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The primary drain pan from the old unit was not working, and water was leaking from the secondary pan onto the ceiling and insulationElm did not tell us that the primary drain pan was not working & that we were in imminent jeopardy. They did tell us that we had freon leaks in BOTH of our units, & to replace them We only replaced unit- Luckily it was the one that had the faulty drain pan We never replaced the other unit and it has worked perfectly all summer so far
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am surprised at the response that Elm Air Conditioning gave. It was childish and silly. The only day Cool Air went up into the attic was the day they installed the equipment, and they would have no reason to bring buckets of water into the attic with them, to pour onto the ceiling, especially with all the other heavy equipment they needed to install! I was also home & did not see them lugging buckets of water into my house!
Besides, I noticed the water marks on my ceiling prior to Cool Air’s arrival
I have lost even more respect for Elm, the company I used for years, due to their ridiculous response
Sincerely,
*** ***

I have no idea what the customer is complaining aboutOur last service call on 4/**/required a followup visit which was never scheduledI don't know what work was done or who did itI hope someone didn't take advantage and replace something that was still under manufacturer warranty and
charge her full price

*** *** has a very one sided view of the "events"On July *** we serviced his home at ** *** *** ** *** ***That was ThursdayOn Saturday, he called with a problem and was scheduled for a service call on Monday, during our morning hours which encompass 8am to pmOur service
technician arrived at the home at 11:am on Monday and no one was homeAfter trying to contact the customer on the phone numbers available to him, he called the office to let us know there was no one thereThe office staff called the house # where the "mailbox was full"The available cell phone number was not answered and a message was left to call and reschedule the appointmentWe are unable to service the equipment in a home without access to that homeAs for ** *** calling back "immediately", if that were true, the technician would not have been at his next call and working his way west
when *** *** called, he was irate, obnoxious and demandingThe only one he should have been upset with was his wife for not beeing home or making arrangments for their child to be picked up by someone, or having someone provide access to the house if she had to leaveNo one here refused to do any workWe showed up exactly within the given timeframeHe certainly wasn't told he was out of luck, he was told the call needed to be reschuledAt this point he thought by threatening me I would jump and change the whole day to accomodate him. While I don't like to lose customers, I don't tolerate threats to my staff, nor myselfWe service air conditiong, we do't save livesAs for his outstanding balance, it is a legitimate billIt is Due, it will not be removed, and I will take whatever measures are necessary to collect itMaybe his new company will be scared of him and jump when he speaks
*** ***
*** *** ***

There is still no information as to where the leak was found nor the repair that was made.
I cannot comment without any information

Apparently, it is true that you get what you pay for. The less expensive company dumped water all over while installing the new equipment. How that can be Elm's fault is unimaginable. As for paying for the diagnosis call, when you go to the doctor, he gets paid even if you decide to go elsewhere for...

the surgery. The service that was done to diagnose the problem was over 2 months prior to any equipment being replaced. The money for the service call is due and collectible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Elm Air Conditioning Corporation has failed to take responsibility for the sub standard installation of my central air conditioning unit.
I contacted the contractor who I hired to construct the 2nd floor addition, he told me he no longer contracts with Elm air due to the many complaints
 it is not acceptable for a company to accept payment for a job they are not competent to repair repeatedly, especially whe they created the problem.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

water was draining at the time of our insection. sorry, we can't forecast future problems.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Elm Air Conditioning Corp has not gone back through their records to verify they have come back to my residence 3 times for the same issue they never resolved
 The last visit they were going to put more dye into the system, the freon leak was visible without taking the Panel off
I have the damaged part Elm cracked when they installed the unit.
 I want the refund for the money I put out to have my a/c unit working properly
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: ON JULY ** A SERVICE TECH CAME TO MY HOME AND CHARGED ME 250.00 FOR WHAT HE SAID WAS A PROBLEM. TEH AIR CONDITIONING UNIT HAS NOT FUNCTIONED PROPERLY SINCE THSI "REPAIR". I REQUESTED THE TECH COME BACK AND FIX IT. THE COMPANY COULD NOT ACCOMMODATE MY REQUEST FOR SEVERAL HOT DAYS AND THEN SCHEDULED A TECH TO COME ON TEH ONIGNI OF JULY **. NO ONE CAME BETWEEN 8 AM-11AM. WHEN MY WIFE WENT TO PICK UP MY CHILD FROM CHILDCARE TEH SERVICE CALEED AND SAID THEY WWERE THERE. I CALLED BACK IMMEDIATELY AND TEH [redacted] SAID I WAS OUT OF LUCK AND THAT HE COULD NOT COME BACKI. SO NOT ONLY WAS I CHARGED 250.00 FOR A REPAIR THAT DID NOT WORK BUT THE TECH DID NOT SHOW UP ON TIME AND REFUSED TO COME AND DO TEH WORK. WHEN I ASKED TO SPEAK WITH TEH COMPANIES LEGAL DEPARTMENT IN TERMS OF TEH ORIGINAL BILL THAT TOLD ME I WOULD HAVE MY OPPORTUNITY AFTER THEY PLACE ME IN COLLECTIONS. THE [redacted] TOLD ME HE IS DOING SO WELL THAT MY BUSINESS MEANS NOTHING AND I WAS FREE TO FIND ANOTHER COMPANY.Desired Settlement: I WANT A THE ORIGINAL 250.00 CHARGE REMOVED FROM MY ACCOUNT AND AN APLOGY FROM THE [redacted] WHO IS "DOING SO WELL HE DOES NOT CARE ABOUT HIS CUSTOMERS."

Business

Response:

[redacted] has a very one sided view of the "events". On July [redacted] we serviced his home at [redacted]. That was Thursday. On Saturday, he called with a problem and was scheduled for a service call on Monday, during our morning hours which encompass 8am to 1 pm. Our service technician arrived at the home at 11:42 am on Monday and no one was home. After trying to contact the customer on the phone numbers available to him, he called the office to let us know there was no one there. The office staff called the house # where the "mailbox was full". The available cell phone number was not answered and a message was left to call and reschedule the appointment. We are unable to service the equipment in a home without access to that home. As for [redacted] calling back "immediately", if that were true, the technician would not have been at his next call and working his way west.

when [redacted] called, he was irate, obnoxious and demanding. The only one he should have been upset with was his wife for not beeing home or making arrangments for their child to be picked up by someone, or having someone provide access to the house if she had to leave. No one here refused to do any work. We showed up exactly within the given timeframe. He certainly wasn't told he was out of luck, he was told the call needed to be reschuled. At this point he thought by threatening me I would jump and change the whole day to accomodate him. While I don't like to lose customers, I don't tolerate threats to my staff, nor myself. We service air conditiong, we do't save lives. As for his outstanding balance, it is a legitimate bill. It is Due, it will not be removed, and I will take whatever measures are necessary to collect it. Maybe his new company will be scared of him and jump when he speaks.

Review: I hired Elm on 4/**/14 to tuneup my Central Air Conditioning. The tune up was done and the freon level was perfect. On 6/*/14, the Air Conditioner was not functioning on 6/*/14 so I called Elm to see why the Air Conditioner was not working. The technician, [redacted] said that we needed 6 pounds of freon because it leaked out of the unit. Elm put a dye in the unit, but did not do a sniff detector check and did not look for any leaks. I did not trust Elm because on 4/**/14 they said the freon level was perfect, but on 6/*/14 the freon level was very low. I called a different Air Conditioner Company [redacted] Services and they checked for leaks and did not find any leaks. [redacted] said if we lost 6 pounds of freon within 6 to 7 weeks, it would be very noticable and the UV and sniff detector would have found the leaks right away. I tried to call Elm to hire an independent firm to evaluate my system again on 6/**/14, but [redacted] from Elm said he would not give us credit. I believe we were scammed by Elm.Desired Settlement: We were billed for the services on 6/*/14 in the amount of $633.28 for freon and dye, but I would like a credit of $633.28 because I feel [redacted] Services found no leaks in the Air Conditioner Unit.

Business

Response:

The customer was not scammed. The refrigerant leaked out and will continue to leak. Three days is not enough time for the dye to show itself and the "sniffer" test is a difficult test unless it is a large leak. I stand behind our work and have no need to scam anyone. the customer has not payed our bill for the services which were legitimately rendered and will be pursued for payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Is a leak of 6 pounds enough for a sniifer test to find the leak? The tuneup until the second service call was approximately 6 weeks and I lost 6 pounds of freon. I can accept your response about the dye.

I would an explanation that I can accept about three issues:

1. There were no leaks using the sniffer test after losing 6 pounds of freon. Perhaps six pounds is not a large enough leak from 4/**/14 to 6/*/14?

2. Your technician [redacted] said that everything including freon level was fine. 6 weeks later, according to Elm, I lost 6 pounds of freon. Why did your technician say everything was fine?

3. There were no findings of an oily substance by [redacted]. Where did the freon go that I lost according to Elm?

I will be getting my AC checked again from an independent company since Elm has stated that freon might be leaking out again. What happened to the 6 pounds of freon that I lost according to Elm. Since Elm will not acknowledge, proof will be

supplied at a later date.

I am not trying to avoid paying for the bill of $633.28, but need answers to to my questions above. If Elm can satisfy me with explanations to the above questions, I will be gladly pay the bill of $633.28. I would love to resolve this matter as soon as possible if you give me acceptable answers. Thank you for your cooperation in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Elm's technician [redacted] claims my Central AC Unit leaked 6 pounds of freon on 6/*/14. I consider 6 pounds to be a large leak. Alama Services found no leaks on 6/**/14. These are the facts. Your technician on 6/*/14 said that our AC Unit was leaking in less than a minute, which is confusing because you have stated in previous responses how difficult finding a leak is.

Question 1 What did your technician see on 6/*/14 that made him feel that our AC Unit needed freon and that it was leaking freon?

Question 2 How could your technician put 6 pounds of freon in my AC Unit on 6/*/14 when Alama Services said there are no leaks?

Question 3 Is the sniffer test able to detect large leaks as you claimed on 7/*/14? You seem to changing your story on 8/**/14 saying it a difficult test? Which is it and again how could your technician have found the leak without doing any tests?

Question 4 Why is a leak of 6 pounds from 4/**/14 to 6/*/14 so difficult to locate and why isn't residue, an oily compound found on hoses or the Condenser? Please answer all my questions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am finished answering this complaint. it has been answered already.

Review: Our AC wasn't working properly (it would be cold, then not, then cold, and so forth) so we called Elm and told them that we thought maybe the freon was low. They told us they could come in a week and a half, but never warned us about the possibility of our unit freezing due to low freon (after the fact we found out that low freon causes freezing and nothing can be done when the unit is frozen except to add more freon and wait for it to thaw.) On the service day, the worker looked at our outdoor unit, saw it was low on freon and, even though we had turned the unit off the day b4 (bc it stopped working entirely) and it had thawed a little, the piping was still very frozen. He told us all he could do was fill the freon and that we should wait 3 or 4 hours before turning the unit on; we were also told we should put towels on the floor bc the water was going to drip. We were charged $110 for the freon, $115 for labor, and the worker left without ever looking at the rest of the AC (downstairs switchboard unit which had the thawed out water dripping on it.) The worker was only there for 20 min. We were left feeling a little uneasy about how quick the visit was and that he didn't inspect the whole unit, but were forced to wait and see if the AC was fixed. The following day, when we turned on the unit to see if it had been fixed, a strange smell filled the house and no cold air came out. To me it smelled like chorine bc I have never smelled an electrical fire before. Nonetheless it worried me so I turned off the unit, called Elm and informed them of the situation. They said it was nothing ... most likely was cleaning supplies, and that they could not come back and inspect the unit until Friday (it was Tuesday); I argued w them a little bit bc I was very concerned about the smell (as I am pregnant and also have an 18month old) and I did not feel as though the smell was coming from cleaning supplies as I have no cleaning supplies near the unit and have not recently cleaned near the unit. I really wanted someone to come that day and look, but they refused and said I had nothing to worry about. They never instructed me to turn off the unit. I was never warned about the possibility of water dripping onto the circuit board. I also asked if I was going to have to pay another $115 for the next visit even tho the job had not been completed, and they said yes. They didn't seem to care about my situation and since they never instructed me to keep the unit off, later that day I turned the unit on hoping that maybe a little cold air would come out. Instead my home filled with smoke and that strange smell. Turns out it was an electrical fire in the AC circuit board. The fire dept came and we called a different AC company to come (I have to note that b4 this AC company arrived, they warned us to not turn the unit on and upon arrival inspected the whole unit- outside and downstairs units ); I, obviously, was left very upset at the negligence and lack of concern from Elm. I called them and informed them of what happened, and they basically said tough luck. They informed me their "standard procedure" is to come and look at the freon levels. If they r low, they fill them and leave. If that doesn't fix the problem, then the come back and further inspect the unit. Their standard pricing is $115 for the first 30 min. So, if filling the freon doesn't fix the customers problem, the customer gets charged the $115 twice bc they have to make 2 visits to the house as opposed to doing a thorough inspection the first time. The worker was only at my house for 20 min... in that last 10 min (that I paid for) he could have gone downstairs, looked at the unit and seen that the circuit board was being dripped on. I feel that if that had happened, the worker could have warned us of the dripping and we would have known not to turn the unit on until it was dry. I also feel as though their standard procedure is a way to get more money out of their customers. We waited for a week and a half for them to come, then spent $115 for them to not even do a thorough check of our unit; because, I guess, why do a thorough job the first time when you can come back and get more money the second time?? As far as I am concerned this procedure caused my circuit board to burn. I called Elm, asked to speak to a manager and was told he would call me back. He did not. When my husband and I finally got a hold of him, he was uncaring about the situation and was very adamant that his worker had not caused the fire, that this was their "standard procedure". He refused to do anything to better the situation and ended the phone call. Upset, I ended up calling again but was denied talking to the manager. He was supposed to call me back, but still has not.

As far as I am concerned my circuit board caught fire bc of their neglect. And it was not just one instance of neglect , it was several.

1- They originally should have warned me of the possibility of my unit freezing over bc of low freon. I would have kept my unit off and it would not have froze.

2- The worker should not have serviced the AC while frozen. I since have discovered that nothing can be done for the unit if it is frozen... none of the readings and charges will be accurate, so I do not understand why the worker even tried to get readings and why he did not just tell us to wait until thawed. My new AC company informed me that when they see a frozen unit they tell the customer to keep the unit off until it has thawed and then they come back for servicing. And they do not charge for the original visit. I feel that Elm does not follow similar procedures bc they want to get as much money out of their customers as possible.

3- We also should have been warned of the possibility of water dripping onto the unit. If we had, we would have made sure the unit was completely dry and thawed b4 turning it on. The worker should have been aware of the possibility of an electrical fire.

4- Lastly, when I called and told Elm of the strange smell, they should have told me to keep the unit off. There had to have been some knowledge there of the possibility of an electrical fire. If they knew that my unit was thawing out over the circuit board, then they had to know that there was a chance that the water burnt out the board.

I do not know if all this happened because of incompetence, laziness or just a lack of concern, but I do know that it could have been prevented. Simply informing us/warning us, or following safer procedure, would have greatly changed the outcome of this situation. Instead, my family was put in harms way and significant damage was done to our unit.Desired Settlement: There was $600+ in damage and I would like Elm to pay for this; I truly feel that the fire was caused by Elm's negligence. I also do not want to pay Elm for their original visit as they really did not do anything. Their "standard procedure" is extremely unsatisfactory and I also am hoping that this complaint will persuade them to change their procedure policy so that what happened to me does not happen to someone else. All of their workers should be aware of possible dangers w the AC unit so they can inform and warn their customers.

Business

Response:

First, common sense tells us if something isn't working properly, turn it off. running it can only harm it further. Second, we cant forecast where water may go when a block of ice thaws. Third, when something is turned on and it smells funny, turn it off, again common sense.

we tell EVERYONE who calls here with a unit not working properly to TURN IT OFF. Many people refuse which may cause their unit to be frozen when we get there or cause a water leak, or both. The service person tried to HELP the customer who waited a week for an appointment by adding some refrigerant, which is the most common reason for a unit to ice up. The customer needs to have some responsibility to the equipment in their home. If it doesn't work properly, only they are able to shut it down and call for service.

the complaint is about the time to come back after the initial call. Unfortunately, it was hot and Friday was the next available appointment. hence, the man adding some freon to help the customer. Some preseason maintenance may have prevented all of this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After reading the business' response to my complaint I do not feel that this issue has been resolved. After filing my initial complaint, my new AC company had to come back as we were still having minor problems. Turns out the unit was overflowing with refrigerant and a couple pounds of freon had to be removed. So, basically, Elm came to my home, gave us freon that we did not need, charged us to put the freon in, and now expects us to pay for it. I think that being made to pay for something that you did not need in the first place, and now do not even have, is horrible (as is having to pay for labor for something that did not need to be done). Just because, as [redacted] stated in his response, "the most common reason for ice to build up" is low freon does not mean that that was our reason for the ice build up. To assume that someone needs something that they don't and then to make them pay for it is really bad business. I feel as though we were scammed. Not to mention, when we initially talked to the manager, he explained that no work can be done on a frozen unit. So why was any freon added at all? Simply to get money out of us? That was a very costly assumption ... there was nothing that could be done at that point, there was no way to tell if we did/did not need freon; nothing was ever even measured ... The service tech never used a scale. AND not only was adding the freon not necessary, but it also caused damage to our compressor (as we later learned from our new AC company.) Overfilling the compressor beyond acceptable limits caused it to shut off while the rest of the unit ran to keep up with the heat. This continuous running and heating of the circuit boards combined with the water from the unit while it thawed sparked the fire.

I still feel as though Elm should take some responsibility for the fire that occurred in my home and the damage that was done to my AC unit. I truly believe that the major damage that was done could have been prevented if the Elm employees had been doing their jobs properly. At NO point (even when we called about the smell) were we told to turn and keep the unit off. [redacted] stated that they tell everyone to turn their units off and that many people refuse... this is incorrect. Perhaps [redacted] should double check that his employees are indeed informing customers of this practice because it seems to me (as happened in my case) that it is not customer refusal but in fact customers not being informed. Insulting me re: my common sense really does not make this situation better; as we were never instructed to keep the unit off, of course we were going to keep it running. It was July, I am pregnant, we have a toddler and, as stated in my initial complaint, we were at times getting cold air from the unit, giving us some relief from the heat. If we had been told to keep the unit off, of course we would have kept it off! Why would I have risked doing more damage, resulting in higher cost??? Again, when we called about the smell, NEVER were we told to keep the unit off. We were told that most likely there were cleaning supplies near the unit causing the smell. You cannot blame my "lack of common sense" when I was told by the Elm employees that the smell was nothing, not a big deal, nothing to worry about.

Also, if where the water will thaw cannot be predicted, then why were we informed to put towels on the floor under the unit? The technician was aware that the water would drip, was aware of where it would drip, and yet he still told us to turn the unit on 3/4 hours later to see if it would work. We did as instructed; it was under the technician's orders that we turned the unit on. The technician should have been aware of the possibility of water dripping on the board and should have been aware that turning on the ac while the board was wet could have damaged the unit.

That all being said, we now know that you cannot service a frozen unit... adding the freon was not only unnecessary, but it started a chain of problems starting with the compressor. Bottom line, we were told to turn on the unit without Elm ever accurately diagnosing the underlying problem. If proper steps had been taken, none of this would have happened. Elm should take some responsibility for what happened in my home; perhaps a compromise can be reached in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The air conditioning unit that was placed by Elm Air Conditioning Corp was leaking freon from a valve that was meant for 30 pounds of pressure, which they installed. They made multiple visits to my house to find the leak, charging me each time and they never found the leak. I called another contractor who found the leak and told me why it was leaking, as I mentioned it was due to a 30 pound pressure seal that was meant for 300 pounds of pressure.I found a water leak in my closet as the air conditioning unit was leaking water due to a crack in the evaporator case, which was also done by Elm when they installed the unitDesired Settlement: I originally paid $9,000 for the HVAC unit and I had to pay $2,500 to replace the unit and fix the leak

Refund

Business

Response:

I have no idea what the customer is complaining about. Our last service call on 4/**/2014 required a followup visit which was never scheduled. I don't know what work was done or who did it. I hope someone didn't take advantage and replace something that was still under manufacturer warranty and charge her full price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Elm Air Conditioning Corp has not gone back through their records to verify they have come back to my residence 3 times for the same issue they never resolved

The last visit they were going to put more dye into the system, the freon leak was visible without taking the Panel off

I have the damaged part Elm cracked when they installed the unit.

I want the refund for the money I put out to have my a/c unit working properly

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There is still no information as to where the leak was found nor the repair that was made.

I cannot comment without any information

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Elm Air Conditioning Corporation has failed to take responsibility for the sub standard installation of my central air conditioning unit.

I contacted the contractor who I hired to construct the 2nd floor addition, he told me he no longer contracts with Elm air due to the many complaints

it is not acceptable for a company to accept payment for a job they are not competent to repair repeatedly, especially whe they created the problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Elm Air conditioning in Freeport, New York installed our new Luxaire central air unit in October of 2010, for a total of $7750.

On August **, 2012, Elm Air came to service our Air Conditioner unit because it stopped working completely. At that time we were charged $205.30 for labor and 2lbs of Puron because they disgnosed our system as low on Puron. The receipt we have said they checked for leaks and found nothing wrong and charged the system.

Our Unit's normal Puron level should be 3lbs 7oz. So they gave us more than 50% of our capacity at that time.

Our unit stopped working again on July **, 2013. Elm Air was too booked to come immediately, so they gave us an appointment on Friday July **, 2013. When the internal temperature of our home reached 85 degrees, we called another Luxaire authorized service company to come. Carefree Air came on July **, 2013, and after an extensive service call found that our system was completely overcharged, and that the machine was under too much pressure. They let out the Puron to restore the unit to the proper pressure. At this time, they felt it may be a valve in our air handler causing the problem. We were charged $211.82 for this visit. Carefree air quoted us a cost of $850 to repair the warranteed part, and to complete the necessary system repair. We called Elm Air, and spoke to [redacted] the owner, he quoted the same repair to cost $600. He sent a service technician to our house on July **, 2013. The service technician reviewed the receiepts from the last several service calls, and noticed that 2lbs of puron was added in August 2012 by Elm. He told my husband that it was a major mistake to do that. He commented that due to this excessive amount of Puron added, the system was completely overcharged. He spent time reviewing our system, and decided that is was the overcharging of the system that was the problem, not the warranteed part in our air handler. He did not bill us at the time of the appointment, and said he would speak to [redacted] the owner, and [redacted] would call us back. We did not receive any contact from [redacted]. On Tuesday, July **, 2013, we received a [redacted] for $379.10 for the July **, 2013 service call.

After repeatted calls to [redacted] from my husband on July ** and July **, 2013, my husband called again on Juy **, 2013 and got through to [redacted]. He told my husband we owed him the money because he performed a service call. My husband explained to him that it was Elm Air that caused the initial problem of overcharging the system back in August 2012, and that the cascade effect of all our problems stemmed from that service call. [redacted] was abrupt and angry, and told my husband he expected us to pay. After paying over $416 in service calls to fix a 2 year old system, we feel it was [redacted]s responsibily to contact us to discuss the situation with us to get a fair resolution. As my husband explained to him on the phone, At this point we feel that we should not pay for the last service call, considering his own technician classified the problem as being caused by Elm originally.

We are very suprised and disappointed in this lack of customer service, especially due to their A+ rating on this site.Desired Settlement: We feel it is not our responsibility to pay the outstanding bill of $379.10 for service on July, **, 2013.

We also want to be reimbursed for the Elm service call bill $205.30 on August **, 2012 and the Carefree service call bill $211.82 on July **, 2013 for a total of $417.12.

Business

Response:

I dont respond to third party complaints. I have never spoken to [redacted], so how would she have any idea as to me being angry, abrupt or anything else.

Vice President

Elm Air Conditioning Corp.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In response to [redacted]'s response to my complaint, it is not satisfactory.

As far as being a "third party", he may want to look at our original contract with elm which names me as the contract bearer.

In addition, my spouse , Was named in the complaint ID #[redacted].

It is my understanding that the contract holder is the person who should be initiating all complaints.

As far as [redacted]'s lack of response to addressing the lengthy complaint, I also find this completely unacceptable.

I do not think [redacted] should be focusing on my comment regarding his lack of professionalism while dealing with my husband, but he should address the actual issue at hand.

Thank you

Sent from [redacted]'s iPhone?

.

Sincerely,

[redacted] And [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Case [redacted].

In response to [redacted]'s message,he has not resolved the matter and wishes no negotiation. His response was simply to settle this in small claims court. The issue has not been resolved through this process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] And [redacted]

Business

Response:

the problem will be rectified in small claims court.

Review: Since day of install I have been getting water leaks through the AC pipes - I called day 1 and they claimed it was condensation but the leaks have progressively gotten worse. AC has not been used in 8 weeks and leaks still happen regardless of strength of exterior rain strength. They said issues was because cement was no re-poured over piping outside which was completed and nothing has changed.

Folks have been very nice to date at Elm - Both [redacted] have been great but we seem to have reached a crossroad now...Hoping a third party can help settle before we both waste time and money on legalDesired Settlement: repair of the install or piping to alleviate leak -

More cement fill on outside?

stuffing around inside and outside pipe to prevent water movement?

Moving of bend on outside pipe so water does not sit on it?

Folks have been very nice to date at Elm - Both [redacted] have been great but we seem to have reached a crossroad now...

Business

Response:

customer was to withdraw this complaint

Business

Response:

We have addressed the issue with the customer. The water problem was and is not our responsibility. He indicated to us that he would be withdrawing the complaint and will follow up to see that he does.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please remove complaint from elm air account. I was wrong and jumped the gun in filing

Sincerely,

Review: ON JULY *, 2013 ELM SERVICEMAN CAME TO SERVICE MY CENTRAL AIR CONDITIONING. SERVICEMAN TOLD ME I NEEDED FREEON AND IT WOULD COST 238.77. I GAVE HIM MY CREDIT CARD, HE LEFT ME A BILL FOR 238.77 ADDED THE FREEON AND LEFT. WHEN I RECEIVED MY CREDIT CARD STATEMENT I WAS CHARGED 363.89. ICALLED ELM AND THE WOMEN TOLD ME THAT THE CHARGE DID NOT INCLUE LABOR. I TOLD HER THAT WAS NOT WHAT I WAS TOLD AND MY BILL DOES NOT STATE THAT. I TOLD HER I WAS GOING TO REPORT THIS AND SHE HUNG UP ON ME.Desired Settlement: MY CREDIT CARD NEEDS TO BE CREDITED 125.12 THE DIFFERENCE BETWEEN WHAT I WAS TOLD AND WHAT MY BILL SHOWS TO WHAT I WAS CHARGED.

Business

Response:

[redacted] was quoted our labor rates when he called to set up the service call. Since we hadn't beento his home since 2005, why would he think there would be no labor charge?? the labor rates are clearly ststed on our service tickets and explained to customers prior to going to the home.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[When the technician came to my house he looked at my airconditioner gave me a price and a bill that states the word TOTAL amount on it which I faxed to you. He never said the charge did not include labor. Of course I expected to pay for labor but asumed by the bill that labor was included in the TOTAL amount. No business gives you an invoice for a total aount and then decides to charge your credit card more money for labor. I never authorized the additional charge and only found out about it when I saw my charge bill. Had I been told upfront that labor had to be added to this charge I may have decided to use another company, that decision was taken away from me by not being honest.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[When the technician came to my house he looked at my airconditioner gave me a price and a bill that states the word TOTAL amount on it which I faxed to you. He never said the charge did not include labor. Of course I expected to pay for labor but asumed by the bill that labor was included in the TOTAL amount. No business gives you an invoice for a total aount and then decides to charge your credit card more money for labor. I never authorized the additional charge and only found out about it when I saw my charge bill. Had I been told upfront that labor had to be added to this charge I may have decided to use another company, that decision was taken away from me by not being honest.

Thank you.

Sincerely,

Business

Response:

I will send a refund check for the labor portion of the bill as this back and forth is pointless.

Review: At a service call, Elm air conditioning diagnosed our systems & told us that we need new central air conditioning because they found freon leaks in our equipment. They gave us a quote & we got a one from another company. The other company gave us a much better price, higher seer, and a model that was rated higher. That company scheduled a replacement July *.

July *, I noticed brown spots on the ceiling, but did not know what caused it.

The next day, the new company came. Upon replacing the equipment in the attic, water came gushing down from the ceiling. The primary drain pan from the old unit was not working, and water was leaking from the secondary pan onto the ceiling and insulation. Elm did not tell us that we were in any imminent danger, or that the drain pan was not working.

I paid Elm approximately $100. for their diagnosis, but there is a balance of $189.64. I now need to replace the ceiling, and had to throw out valuable items that the water damaged. I feel that Elm should pay me for the damage it caused by not telling me that that the drain pan was not working; they want me to pay $189.64!Desired Settlement: At the very least, I would like them not to charge me the additional charge of $189.64.

It would be more decent of them if they pay for the damages.

Business

Response:

Apparently, it is true that you get what you pay for. The less expensive company dumped water all over while installing the new equipment. How that can be Elm's fault is unimaginable. As for paying for the diagnosis call, when you go to the doctor, he gets paid even if you decide to go elsewhere for the surgery. The service that was done to diagnose the problem was over 2 months prior to any equipment being replaced. The money for the service call is due and collectible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am surprised at the response that Elm Air Conditioning gave. It was childish and silly. The only day Cool Air went up into the attic was the day they installed the equipment, and they would have no reason to bring buckets of water into the attic with them, to pour onto the ceiling, especially with all the other heavy equipment they needed to install! I was also home & did not see them lugging buckets of water into my house!

Besides, I noticed the water marks on my ceiling prior to Cool Air’s arrival.

I have lost even more respect for Elm, the company I used for years, due to their ridiculous response.

Sincerely,

Business

Response:

water was draining at the time of our insection. sorry, we can't forecast future problems.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The primary drain pan from the old unit was not working, and water was leaking from the secondary pan onto the ceiling and insulation. Elm did not tell us that the primary drain pan was not working & that we were in imminent jeopardy. . They did tell us that we had freon leaks in BOTH of our units, & to replace them. We only replaced 1 unit. - Luckily it was the one that had the faulty drain pan. We never replaced the other unit and it has worked perfectly all summer so far.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have a central air conditioning service contract with Elm. I took three weeks for service to look at inoperable ac unit. Blower was broken and taken from my home on 6/**. The service man said a new one would have to be installed. He said they are usually ordered from Chicago. I called Elm on Thurs they said they would call me back the next day. They did not. I called Elm at the end of the service day on 6/**. The women who answered the phone spoke to the manager and then got back on the phone. She said the manger did not know when he would have the blower. I asked to speak to the manager. The manager [redacted] got on the phone with an attitude. I inquired about getting a blower from Chicago. He said its where ever I could find it, it could be Baldwin. I asked when he would have it. I said he had know idea. I have a 91 year old man in my home. * paid almost $400 dollars for my contract. I don't like how I am living, my father in laws situation or [redacted]s sacastic attitude. I am beginning to believe he wants to find this unit the cheapest way he can.Desired Settlement: I want my ac unit repaired immediatly

Business

Response:

We have received a credit card charge back for this customer. We do not manufacture parts and are at the mercy of our suppliers at times. As we tell all our customers with elderly or sick people in their homes, a back up window unit would be the appropriate way of taking care of that person, not yelling at the air conditioning company because his very old machine is broken. We wish him luck with his new company.

Vice President

Elm Air Conditioning

Business

Response:

his unit is old, but repairable with a blower motor. he already took his money back, essentially stealing the service we provided. no company is required to work for abusive people.

this is the last response to this person as I have appreciative customers to spend my time on.

as to cutting the wires, it allows the technician the ability to put the motor back properly by knowing where the wires go. has he ever heard of a wire nut?? all the wires leading to and wthin the unit are spliced in some way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Fist Bill states I stole his service. He does not answer the question again. He decided not to provide service after I made a complaint to the Revdex.com. Why did he break the contract and tell my wife he was not coming back and brought the blower back just because I made a Revdex.com complaint? He stole my contract money. Why did he provide a contract for an "OLD" AC unit? Also I did a dispute on my charge card to get money back that Bill stole from me. If he thought he was right why did Bill not contest my dispute? Elm Ac has recently received several Revdex.com and consumer affairs complaints. So there are many unsatisfied customers. why did Elm Ac take 3 weeks to even get to my home the first time?

Review: Our central air conditioner was initially installed by ELM in 2006. In september of last year the compressor failed which was still under warranty for the part but not labor. It was replaced by ELM at a cost of almost $1000 and a one year warranty for labor was provided. In april of 2015 a leak was noticed for the evaporator coils. They were again replaced by ELM at a cost of almost $2000. A warranty for the evaporator coils was provided and included coverage for labor and parts. Over the past few days the AC circuit breaker has been tripping numerous times. A call was made to ELM and a technician was unable to dianose any problems. The circuit breaker continues to trip and ELM is now asking for payment for a service call that was unable to diagnose the problem and under there own warranty. Scott the general manager is exceedingly rude and disrespectful. Instead of trying to solve the problem he makes threats of " you better pay the bill " I have never encountered such incompetence and lack of customer service.Desired Settlement: A bill for a service call that involves parts and labor under warranty is completely unacceptable. Especially as the problem has still not been addressed appropriately. I never plan on doing buiseness with ELM again. I should have noticed their online reviews before contacting them for pricey AC repairs.

Business

Response:

The work done at the home is pretty accurately described. our service tech went through the function of the system and found it working within manufacturers specs. He was at the home for 30 minutes and found no problems. there is an intermittent problem at their home. we are not able to stay at a home and just wait for the problem to show itself. there is a charge for us to come to a home and we did provide a service. the problem has not been found. as to Scott being rude, I was sitting near him as he asked repeatedly for [redacted] to let him finish a sentence. I am not sure why a complaint came from [redacted], as he wasn't part of the conversation. There is a legitimate bill due of $129.26.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

After ELM determined that the system is functioning "properly" or "perfectly" as the technician stated on his bill, the unit continued to trip the circuit breaker. We have a service contract with HomeServ but did not originally call them since ELM had performed extensive repairs on our system that were supposedly still under "warranty" and we were concerned the circuit breaker tripping could be related to those repairs ( compressor/ evaporator coils) . As the "warranty" was about to expire we wanted to ensure their was not a problem related to their work. Since ELM could not identify the problem and were of no help to offer additional solutions other then demanding payment and being rude we called homeserv. They came to our residence the following business day and evaluated the AC thoroughly. They found the problem to be related to Elms original installation of the compressor last september which was under there so called "warranty" The wires connected to the compressor had loosened as they were improperly installed according to homeserv. They replaced ALL the wires and connectors free of charge and we have not had a problem with the unit tripping since. Not only was ELM unable to identify a problem related to their own work they offer "warranties" that are quite frankly worthless and fraudulent. Or maybe they were just buying time until the "warranty" expired so that they could slap us with another large bill as it would seem would be in line with their business principles?? I believe payment for such a service call would be ludicrous and would violate every tenet of a respectable business transaction. Mind you this is how we are treated after the prior owners of our residence purchased the AC from ELM and we have subsequently had multiple large repairs performed by them. We have definetely learned our lesson in our dealing with ELM and I would advise others reading these posts to choose a more reputable company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: AIR CONDITIONING CONTRACTORS & SYSTEMS

Address: 177 Buffalo Avenue, Freeport, New York, United States, 11520

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